Dell Tech Direct Foundations Exam
Choose all that apply: You are fixing a computer running on Windows 10 or later and
it is not booting. Which BIOS settings will you change? - correct answer unknown
What could the issue be if the system does not load into the operating system
despite passing the ePSA? - correct answer (NOT: Failed hard drive)
Choose all that apply: Which of the following statements are true about the New
PSU BIST? - correct answer (NOT: During PSU BIST, If PSU LED light will stay ON -
PSU is functioning properly.)
State True or False: M.2 is data transfer protocol while NVMe is a form factor. -
correct answer False
How do you enable BIOS Auto-Recovery? - correct answer Power on system -> Press
and hold down Esc + Ctrl.
Choose all that apply: What should the technicians do before replacing any
suspected failed part in a no POST situation? - correct answer Capture the fault
exhibited by running Diagnostics indicators, check for Error Codes and check BIOS
settings.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Reseat parts and cables.
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop
and determine that the LCD panel is faulty. What troubleshooting steps will you
follow before replacing the LCD Assembly? - correct answer Run ePSA, but press Esc
to stop testing and regain control of the cursor. Double tap on the screen and see if
the cursor moves to your pressed location. That will determine if hardware is
needed to be replaced or it is a software problem.
If system boots into Windows, check device manager for USB Input device which
has a white circle and a down arrow, right click and enable it to test its functionality.
