DEVOTED HEALTH AGENT CERTIFICATION 2024
Mrs. Carson is a worrier and admits that she is often confused when it comes to
navigating her health plan and the healthcare system. She asks Joyce, her Devoted
Sales Agent, who she can contact if she needs help once she becomes a Devoted
Health member. How Should Joyce respond? - Answers- "As your Devoted Sales
Agent, you can always call me with questions, but additionally Devoted has an entire
Guide Team dedicated to simplifying your healthcare experience. In addition to them
periodically reaching out to you, you can always call them with questions. They want to
hear from you."
Luis lives in Phoenix and receives full subsidy low income subsidy (LIS). He is reviewing
Devoted's MAPD options with his agent, Wayne. Which statement is most appropriate
for Wayne to make regarding Luis' options? - Answers- Because Luis receives the full
low- income subsidy (LIS) from SSA or the Federal government, he would not be
subject to paying the premium on the Devoted Health Select/Prime/Premium plans and
may suit his needs best.
The Devoted Health Guides... - Answers- Consist of a team of clinical and service
professionals who work together for each of our members.
How many days in advance must agents register informal or educational events with
Devoted Health? - Answers- 7 days
What are Devoted Health's core ingredients? - Answers- Newer MA plan, tech platform,
strong provider partnerships, Devoted Guides, Devoted Medical Group
Which of the following is a main component of our model of care? - Answers- All of
these
Mr. Finn, an agent with Devoted Health, is giving a sales presentation and wants to
provide some food for his guests. What can Mr. Finn provide? - Answers- Light
refreshments or snacks.
What are the different plan options offered by Devoted Health? - Answers- HMO, PPO,
DSNP, CSNP, HMO MA- only, PPO MA-only.
On May 10, Devoted Sales Agent, Jackie, gets a call from Mr. Seinfeld stating that he is
permanently moving from Cuyahoga county, Ohio to a beach condo in Palm Beach
county, Florida on June 1. He wants to know if and when he should change his Devoted
Health plan. What should Jackie tell him? - Answers- Because Mr. Seinfeld is leaving
his current plan's service area and moving to a new one, Jackie can instruct him that he
must switch from the Devoted plan in Cuyahoga county to the Devoted plan in Palm
Beach, and that he can do so one month prior to his move and up to two months
following the move. Additionally he can do so by calling Devoted Health to make the
plan change and Jackie will remain as his agent of record (AOR)
