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ASSIGNMENT 1
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission
Student Name Quach Cong Tuan Student ID BHAF
Class PBIT17101 Assessor name Bui Le Thuy Trang
Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
Page | 2 ❒ Summative Feedback: ❒ Resubmission Feedback: Grade: Assessor Signature: Date: Signature & Date:
Page | 4 M2. Research the use of different problem-solving techniques used in the design and delivery of an event. ....................................................................................................................................................................... 39 M3 Justify the use and application of a range of solution methodologies. .................................................. 41 D2 Critique the process of applying critical reasoning to a given task/activity or event. ............................. 42 Conclusion ..................................................................................................................................................... 43 R. References ................................................................................................................................................. 44
TABLE OF FIGURES
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B. Demonstrate, Using Different Communication Styles And Format,
That You Can Effectively Design And Deliver A Training Event For A
Given Target Audience (P1)
I. Definition and the importance of communication skill Communication skills are the abilities you use when giving and receiving different kinds of information. Some examples include communicating new ideas, feelings, or even an update on your project. Communication skills involve listening, speaking, observing, and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations, and digital communications like email and social media. (Indeed, 2021) Having strong communication skills aids in all aspects of life – from professional life to personal life and everything that falls in between. From a business standpoint, all transactions result from communication. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly. In contrast, poor communication skills lead to frequent misunderstandings and frustration. In a 2016 LinkedIn survey conducted in the United States, communication topped the list of the most sought-after soft skills among employers. (CFI, 2021) II. Verbal communication Verbal communication is perhaps the most obvious and understood mode of communication, and it is certainly a powerful tool in your communication toolbox. Put simply, verbal communication is the sharing of information between two individuals using words. While we typically focus on speech while talking about verbal communication, it’s important to remember that writing is also a form of verbal communication. After all, writing uses words too! Imagine for a moment that you’re a college student who is struggling with material in a class. Rather than simply giving up, you decide that you’re going to ask your instructor for the guidance you need to make it through the end of the semester. Now, you have a few choices for using verbal communication to do this. You might choose to call your instructor, if they’ve provided contact information, or talk to them in person after class or during office hours. You may take a different approach and send them an email. You can probably identify your own list of pros and cons for each of these approaches. But really, what’s the difference between writing and talking in these situations? Let’s look at four of the major differences between the two:
- Formal versus Informal: We generally use spoken communication informally while we use written communication formally.
- Synchronous versus Asynchronous: Synchronous communication is communication that takes place in real time, such as a conversation with a friend. In contrast, asynchronous communication is communication that is not immediate and occurs over longer periods, such as letters, email, or even text messages.
- Recorded versus Unrecorded: Written communication is generally archived and recorded for later retrieval while spoken communication is generally not recorded.
Page | 8 Benefits of Spoken Communication Spoken communication can be a conversation, a meeting, or even a speech. Spoken communication is powerful in that it allows for input from every part of the social communication model. You encode your thoughts into the spoken word and look to your audience to decode and take the message in. You can ask for feedback directly to confirm understanding of your message. In a world where we do most of our talking by email and text, spoken communication is a breath of fresh air. Leverage the power of spoken communication to create relationships—you can establish a rapport and a sense of trust with your audience when you speak with them. Spoken communication allows you to bond on a more emotional level with your listeners. Spoken communication also makes it easier to ensure understanding by addressing objections and clearing up misunderstandings: you can adjust your message as you communicate it, based on the feedback you are getting from your audience. Spoken communication allows you to walk away from a conversation with a higher degree of certainty that your message was received. Verbal communication is a powerful tool, and it has made even more powerful when paired with listening and nonverbal communication. (LumenLearning,
III. Non-Verbal Communication We have already employed a little bit of nonverbal communication with the active listening skills we’ve previously discussed: nodding, facial expressions, leaning toward the speaker to show interest—all of those are forms of nonverbal communication. Body language can reinforce your spoken message or it can contradict it entirely. There is a myth that says that when you speak, only 35 percent of your communication is verbal and 65 percent of it is nonverbal. That is not entirely true because so much depends on the context and situation. It is, however, true that nonverbal communication can make or break your message. Here are some types of nonverbal communication and the effects they can have on the success of your communication:
- Proximity: How close you are to your audience when you speak sends a nonverbal message. If your size is imposing and you leave a very small distance between you and your listener, it is likely your nonverbal communication will be a bit threatening. On the other hand, giving someone too much space is an awkward nonverbal communication that might confuse your listener.
- Touch: Shaking an audience member’s hand, putting your hand on his shoulder: these are nonverbal cues that can affect the success of your message. Touch communicates affection, but it also communicates power. In fact, when women touch a listener, it is often assumed that they are being affectionate or conveying empathy, but when a man touches a listener, it can be taken as a sign of communicating power or even dominance.
- Eye contact: Making and maintaining eye contact with an audience when you are verbally communicating or listening communicates to the other party that you are interested and engaged in the conversation. Good eye contact often conveys the trait of honesty to the other party.
- Appearance: Your clothing, hair, and jewellery are also a part of nonverbal communication. If you put a dachshund pin on your lapel each morning (because you have a pet dachshund), that says something about you as a person. Similarly, the quality and condition of your clothing, how it fits, if it is appropriate for the season—all of these things speak nonverbally about you as a communicator.
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C. Demonstrate That You Have Used Effective Time Management Skills
Is Planning An Event (P2)
I. Definition and the importance of time management skill Managing your time well can help you improve in your career. Organizing each day helps you to complete work on time, stay engaged during important meetings and give you space to be creative and proactive in your tasks. Having strong time-management skills can ultimately lead to accomplishing key goals and advancing in your position. Time management skills are important because they help you structure your work in a way that allows you to accomplish goals. For example, if your goal is to get a job, you need time to update your resume, search for openings, apply research companies and prepare for interviews. Setting aside specific amounts of time per day will help you complete the necessary steps to getting a job. Alternatively, if you already have a job, you likely have a variety of responsibilities to help the company achieve certain goals. Maintaining your calendar, meetings and tasks is necessary to be successful in your role. Managing your time well also allows you to have space to be creative and proactive with your goals. When you have a specific time set aside to complete your tasks, you can also allow time to think about the big picture for yourself and your company. II. Planning a training event
2.1. Name of the program:” Training event organization skills”
2.2. Goals of the program:
Training soft skills and practical knowledge for fresher and interns working at the company. The staff will learn skills that are more practical, understand the issues in the event industry. Besides helping employees improve soft skills, effective event management. Employees can participate in small projects to gain experience, meet, and interact with speakers to hear tips, share and interesting information.
2.3. Participants: Interns, fresher, managers.
2.4. Time: November 22st, 2022
2.5. Place: VINPEARL PHU QUOC
2.6. Agenda:
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2.7. Gantt Chart:
Figure 4 Gantt chart 1 Figure 5 Gantt chart 2
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2.9. Slides for “Team Dynamics”
Figure 7 Team Dynamics Slides 1 Figure 8 Team Dynamics Slides 2
- Page |
- A. Introduction
- Deliver A Training Event For A Given Target Audience (P1) B. Demonstrate, Using Different Communication Styles And Format, That You Can Effectively Design And
- I. Definition and the importance of communication skill
- II. Verbal communication
- III. Non-Verbal Communication
- IV. Communication in my group
- C. Demonstrate That You Have Used Effective Time Management Skills Is Planning An Event (P2)
- I. Definition and the importance of time management skill
- II. Planning a training event
- 2.1. Name of the program:” Training event organization skills”
- 2.2. Goals of the program:
- 2.3. Participants: Interns, fresher, managers.
- 2.4. Time: November 22st,
- 2.5. Place: VINPEARL PHU QUOC
- 2.6. Agenda:
- 2.7. Gantt Chart:
- 2.8. Estimated Budget:
- 2.9. Slides for “Team Dynamics”
- 2.10. Speaker Notes
- (P3) D. Demonstrate The Use of Different Problem Solving Techniques in The Design and Delivery of an Event
- I. Definition and the importance of problem solving
- II. Some techniques and tools for the problem solving
- III. Problems and solutions in the event and teamwork
- E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)
- I. Definition and the importance of critical reasoning
- II. Apply to a given solution
- F. PERFORMANCE EVALUATION
- I. Team member’s roles (4 members)
- justifications of time allocated. M1. Design a professional schedule to support the planning of an event, to include contingencies and
- training event. D1 Evaluate the effectiveness and application of interpersonal skills during the design and delivery of a
- Figure 1 Agenda Day
- Figure 2 Agenda Day 2 &
- Figure 3 Agenda Day
- Figure 4 Gantt Chart
- Figure 5 Gantt Chart
- Figure 6 Budget
- Figure 7 Team Dynamics Slides
- Figure 8 Team Dynamics Slides
- Figure 9 Team Dynamics Slides
- Figure 10 Team Dynamics Slides
- Figure 11 Team Dynamics Slides
- Figure 14 Team Dynamics Slides
- Figure 15 Team Dynamics Slides
- Figure 16 Team Dynamics Slides 10................................................................................................................
- Figure 17 Team Dynamics Slides 11................................................................................................................
- Figure 18 Team Dynamics Slides 12................................................................................................................
- Figure 19 Team Dynamics Slides 13................................................................................................................
- Figure 20 Team Dynamics Slides 14................................................................................................................
- Figure 21 Team Dynamics Slides 15................................................................................................................
- Figure 22 Speaker Note
- Figure 23 Speaker Note
- Figure 24 Speaker Note
- Figure 25 Speaker Note
- Figure 26 Problem Solving
- Figure 27 Problem Solving
- Figure 28 Problem Solving
- Figure 29 Critical Reasoning
- Figure 1 Agenda Day
- Figure 2 Agenda Day 2 &
- Figure 3 Agenda Day
- Figure 9 Team Dynamics Slides
- Figure 10 Team Dynamics Slides
- Figure 11 Team Dynamics Slides
- Figure 12 Team Dynamics Slides
- Figure 12 Team Dynamics Slides
- Figure 13 Team Dynamics Slides
- Figure 14 Team Dynamics Slides
- Figure 15 Team Dynamics Slides
