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ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Business Unit number and title Unit 3: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Group number: Student names & codes Final scores Signatures 1.NgĂŽ HáșŁi Nam BH02081 Nam
- LĂȘ Äức Ngá»c BH01463 Ngá»c
- LĂȘ Quang NguyĂȘn BH01434 NguyĂȘn
- NgĂŽ HoĂ i Nam BH 01319
- LĂȘ Song TrÆ°á»ng BH Nam TrÆ°á»ng Class SE06304 Assessor name TáșĄ Quang Hiáșżu
Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice.
P1 P2 P3 P4 M1 M2 M3 D1 D
Assessor signature: Date: Assessor name: Student 2 Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria
Student signature: Date: Assessor signature: Date: Assessor name: Student 3 Description of activity undertaken Assessment & grading criteria How the activity meets the requirements of the criteria
How the activity meets the requirements of the criteria Student signature: Date: Assessor signature: Date: Assessor name:
ïČ Summative Feedback: ïČ Resubmission Feedback:
Grade: Assessor Signature: Date: Internal Verifierâs Comments: Signature & Date:
Figure 3: What is non-verbal communication ............................................................................................................................................................................................................. 14 Figure 4: Facial Expressions ......................................................................................................................................................................................................................................... 15 Figure 5: Body gestures ............................................................................................................................................................................................................................................... 16 Figure 6: What is time management ........................................................................................................................................................................................................................... 17 Figure 7: Google Calendar ........................................................................................................................................................................................................................................... 20 I. Introduction Our software development company has recently hired several new developers to join our team. We want to ensure that they have the necessary skills and knowledge to be successful in their new roles. We have decided to organize a training event to help them get up to speed on the latest programming Java languages and tools Our group consist of 5 members:
- Nguyá»
n Äức Ngá»c: Ngá»c handles the agenda, design the google calendar for the event and do research about the definition of problem-solving skill
- NgĂŽ HoĂ i Nam: HoĂ i Nam do research about verbal communication, definition and the importance of time management and address problems during the event and find solutions to them
- NgĂŽ HáșŁi Nam: HáșŁi Nam design the name of the event and its goal and apply critical reasoning to the solutions found by HoĂ i Nam
- LĂȘ Song TrÆ°á»ng: TrÆ°á»ng do research about non-verbal communication and critical reasoning, calculate the number of participants and estimated budget of the event
- LĂȘ Quang NguyĂȘn: Quang NguyĂȘn do research about the definition of communication, some techniques in problem-solving and chose the time and place that the event will take place in.
II. Main body
2.1. Different communication styles and formats.
- 1 .1. The definition of communication. Figure 1 : What is communication Communication is the process of sharing information between two or more people. Communication involves the transfer or exchange of information between individuals or groups. Essentially, itâs about sharing ideas or information through speaking, writing, listening, or reading. This interaction, at its core, connects two or more people in an exchange of thoughts or messages.
Figure 2 : Some skills in verbal communication Some key aspects of verbal communication:
- Words: The choice of words and how they are arranged in sentences convey the intended meaning. It is important to use clear, concise, and appropriate language to ensure effective communication.
- Tone of voice: The tone of voice, including volume, pitch, and emphasis, adds meaning and emotion to the spoken words. It can convey attitudes, intentions, and feelings, influencing how the message is interpreted by the listener.
- Active listening: Verbal communication is a two-way process, and active listening is crucial for effective communication. Both the trainer and new employees should listen to each other opinion and respect them.
- Clarity and conciseness: Clearly expressing ideas and thoughts in a concise manner helps ensure that the message is easily understood by the listener. Avoiding ambiguity and using simple, straightforward language can enhance clarity in verbal communication.
- Cultural considerations: Verbal communication can vary across cultures due to differences in language, dialects, accents, and communication styles. It is important to be aware of and respect cultural differences to avoid misinterpretation or misunderstandings.
Verbal communication is a powerful tool for expressing thoughts, sharing information, and building relationships. However, it is essential to be mindful of the words we choose, how we deliver them, and how we interpret the verbal cues of others to ensure effective and meaningful communication. 2.1.3. Non-verbal communication Figure 3 : What is non-verbal communication Nonverbal communication (nonverbal communication) is the conveying of information, thoughts, feelings and opinions without using spoken or written language. Instead of using words, nonverbal communication relies on other convenient means such as gestures, expressions, eye contact, body movements, noise, laughter, breathing sounds, etc.
Figure 5 : Body gestures
- Noise and breathing sounds: Noises and breathing sounds can convey emotions and psychological conditions such as excitement, disbelief, boredom, satisfaction, etc. For example, laughter, moaning, sighing, etc.
- Spatial Communication: Spatial communication involves using the space around us to convey a message. For example, the way we arrange furniture in our workspace or the amount of space we create between ourselves and others can imply a degree of closeness or social distance. In general, nonverbal communication mainly relies on nonverbal elements to convey messages and interact with others. It can be an important part of understanding and interacting in everyday communication situations.
2.2. Demonstrate effective design and delivery of a training event for a given target audience and show effective time-management skills in
planning an event.
2.2.1. The definition and importance of time management. Figure 6 : What is time management Time management is the process of organizing and prioritizing activities, tasks, and tasks within a given period of time to increase performance, productivity, and achieve personal or organizational goals. It includes identifying goals, prioritizing work, planning, dividing time and using effective tools and skills to manage time effectively. The importance of time management:
- Increase productivity: Time management helps increase productivity. By prioritizing and dividing time between important tasks, one can focus and complete work more effectively. This saves time and energy, thereby creating efficiency and achieving better results in the same amount of time.
F. Agenda: The event is required to last in 4 days. Friday (8th^ of March) Saturday (9th^ of March) Sunday (10th^ of March) Monday (11th^ of March) 9:30 â 10:30 AM Introduction and overview of the program Recap of first dayâs learning Review the program created yesterday Recap of previous dayâs learning 10:30 â 10:45 AM Morning break Morning break Morning break Morning break 10:45 AM â 12:45 PM Session 1 (Introduction to Java programming) Session 4 (Some more basic knowledge of Java) Session 7 (review, Q&A about the basic of Java) Session 10 (More about advanced knowledge) 12:45 â 1:45 PM Lunch break Lunch break Lunch break Lunch break 1:45 â 3:45 PM Session 2 (Understanding to Java programming) Session 5 (Create a basic program based on previous knowledge) Session 8 (Introduction to more advanced knowledge of Java) Session 11 (Application and real-life examples) 3:45 â 4 PM Afternoon break Afternoon break Afternoon break Afternoon break 4 â 6 PM Session 3 (Learn about the basic of Java programming) Session 6 (Focus on optimization) Session 9 (Learn about the advanced of Java) Session 12 (Q&A, wrap up and closing remarks) G. Google Calendar for preparing event
Figure 7 : Google Calendar H. Estimated Budget:
