Emotional Intelligence: Understanding and Developing Your EQ, Exams of Ethics

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Emotional

Intelligence

Learning Objectives

The participants will be able to:

 Recognize and discuss the four foundational areas of emotional intelligence

 Explain the personal and professional benefits of emotional intelligence

 Discover areas of opportunity for growth in emotional intelligence

Anyone can get angry — that is easy. But to do this to the right person, to the right extent, at the right time, with the right motive, and in the right way, that is not for everyone, nor is it easy. (II.1109a27)

Aristotle Nicomachean Ethics (c. 325 BC)

What is Emotional Intelligence?

Notes:________________________________________________________________________

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Emotional intelligence will help you be more successful at:

 Managing behavior

 Navigating change, new trends, and social complexities

 Developing many skills associated with high performers

 Making personal decisions

 Achieving positive results and increasing productivity

Four Areas of Emotional Intelligence

Internal or Recognition External or Regulation

Personal

Competence

Self-Awareness : ability to

accurately perceive your own

emotions in the moment and

understand your tendencies

across situations (Bradberry &

Greaves, p. 24).

Self-Management : ability to

use your awareness of your

emotions to stay flexible and

direct your behavior positively

(Bradberry & Greaves, p. 32).

Social

Competence

Social Awareness : ability to

accurately pick up on emotions

in other people and understand

what is really going on with

them (Bradberry & Greaves, p.

Relationship Management :

ability to use your awareness of

your own emotions and those of

others to manage interactions

successfully (Bradberry &

Greaves, p. 44).

“It is better to sleep on things beforehand than lie awake about them afterwards.”

• Baltasar Gracián, Spanish philosopher

Emotional Competencies

Self (Personal Competence)

Other (Social Competence)

Self-Awareness Social Awareness

Recognition

 Emotional Self-Awareness  Accurate self-assessment  Self-confidence

 Empathy  Service orientation  Organizational awareness

Self-Management Relationship Management

Regulation

 Emotional self-control  Trustworthiness  Conscientiousness  Adaptability  Achievement drive  Initiative

 Developing others  Influence  Communication  Conflict Management  Visionary Leadership  Catalyzing change  Building bonds  Teamwork & Collaboration Cherniss, Cary & Goleman, Daniel. (2001). The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations. Jossey-Bass. San Francisco: CA.

Develop one goal or action you would like to put in place to further one of the competencies

discussed:

Competency:_________________________________________________________________

Goal/Action:___________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

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Emotional Competencies Defined (Based on The Emotional Competence Inventory) Self-Awareness Self-Management

Knowledge of self: Recognizing your emotions, values, and personality, and recognizing their impact

Emotional Self-Control: Managing impulsive or distressing feelings to limit the negative impact to others Accurate Self-Assessment: Know your strengths and challenges.

Trustworthiness: Displays honesty and integrity. Taking responsibility for personal performance. Self-Confidence: A strong sense of one’s self- worth and capabilities.

Conscientiousness: Demonstrating responsibility in managing oneself. Adaptability: Flexibility in adapting to changing situations or obstacles. Achievement Drive: Drive to meet an internal standard of excellence. Set and achieve goals. Persistence and Sustainability. Initiative: Readiness to act. Identify solutions. Boyatiz, Goleman, and Rhee. (2000). The Emotional Competence Inventory.

Emotional Competencies Defined (Based on The Emotional Competence Inventory) Social Awareness Relationship Management Empathy: Having an awareness of and taking an active interest in others’ needs, feelings, and concerns.

Developing Others: Identifying the developmental needs of others, and providing strategies, opportunities, and resources to build on their abilities. Service Orientation: Anticipating, recognizing, and meeting the needs of customers

Influence: Utilizing influence strategies/tactics to have an effect on behavior or ideas.

Organizational Awareness: Recognizing the emotions, needs, and concerns of the organization. Understanding the power relationships. Taking an active interest in the organization.

Appreciating Diversity: Valuing the contributions of a wide range of people understanding the influences of identities including race, gender, economic background, nationality, etc.

Communication: Actively listening and sending clear, persuasive messages. Conflict Management: Resolving disagreements. Visionary Leadership: “Inspiring and guiding groups of people.” Catalyzing change: “ Initiating and managing change.” Building Bonds: Developing and maintaining key relationships. Teamwork & Collaboration: Creating a shared vision and facilitating a combined effort to achieve goals.

Boyatiz, Goleman, and Rhee. (2000). The Emotional Competence Inventory. Andreatta, Britt. (2013). Leading with Emotional Intelligence.

References

Andreatta, Britt. (2013). Leading with Emotional Intelligence. Lynda.com. Retrieved from: http://www.lynda.com/Business-Skills-tutorials/Cultivating-emotional- intelligence/124087/144439-4.html?autoplay=true

Bradberry, Travis, & Greaves, Jean. (2009). Emotional Intelligence 2.0. San Diego: TalentSmart.

Bradberry, Travis. Nine Things Emotionally Intelligent People Won’t Do. TalentSmart, 2014. Retrieved from: http://www.talentsmart.com/articles/9-Things-Emotionally-Intelligent- People-Won%E2%80%99t-Do-408089544-p-2.html

Cherniss, Cary & Goleman, Daniel. (2001). The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations. Jossey-Bass. San Francisco: CA.

Goleman, Daniel. (2006). Emotional Intelligence. New York: Bantam Books.

Goleman, Daniel. (1998). Working with Emotional Intelligence. NewYork: Bantam Books.

Lynn, Adele B. Quick Emotional Intelligence Activities for Busy Managers: 50 Team Exercises That Get Results in Just 15 Minutes. New York: AMACOM, 2007. Print.

Salovey, Peter & Mayer, John D. (1990). “Emotional Intelligence.” Imagination, Cognition, and Personality. 9.

“Close Talker.” Seinfeld: Season 5. Writ. Tom Gammil, Max Pross, Larry David, and Jerry Seinfeld. Dir. Tom Cherones. 1994. http://www.youtube.com/watch?v=NGVSIkEi3mM

“My Nickname.” Scrubs: The Complete First Season. Writ. Bill Lawrence. Dir. Matthew Diamond. Touchtone Television, 2005. DVD.

“My Way Home.” Scrubs: The Complete Fifth Season. Writ. Neil Goldman and Garett Donovan. Dir. Zach Braff. Buena Vista Home Entertainment / Touchstone, 2007. D VD.

“The Cooper-Nowitzki Theorem.” The Big Bang Theory: The Complete Second Season. Writ. Chuck Lorre and Bill Prady. Dir. Mark Cendrowski. Warner Home Video, 2009. DVD.