Emotional Intelligence - Handout, Summaries of Change Management

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The Four Emotional Quotient (EQ) Skills

PERSONAL COMPETENCE SOCIAL COMPETENCE

What I See Self Awareness Social Awareness

What I Do Self Management Relationship Management

Self Awareness - Ability to recognize your emotions as they happened and understand

your general tendencies for responding to different people and situations

Social Awareness - Understanding where the other person is coming from whether you

agree or not

Self Management - Using awareness of your emotion to choose what you say and do

in order to positively direct your behavior

Relationship Management - Using awareness of other persons' emotions to choose what

you say and do in order to positively direct your behavior

Change Management Excellence: Using the Four Intelligences for Successful Organizational Change by Sarah Cook, Steve Macaulay and Hilary Coldicott

Quick Emotional Intelligence Activities for Busy Managers: 50 Team Exercises That Get Results in Just 15 Minutes by Adele B. Lynn

Selling with Emotional Intelligence: 5 Skills for Building Stronger Client Relationships by Mitch Anthony

50 Activities for Developing Emotional Intelligence by Adele B. Lynn

The Emotional Intelligence Activity Book: 50 Activities for Developing EQ at Work by Adele B. Lynn

Cultural Intelligence: Individual Interactions Across Cultures by P. Christopher Earley and Soon Ang

Promoting Emotional Intelligence in Organizations: Make Training in Emotional Intelligence Effective by Cary Cherniss and Mitchel Adler

Emotional Intelligence by Team Publications

How to Be an Even Better Manager by Michael Armstrong

Mastering Mentoring and Coaching with Emotional Intelligence by Patrick E. Merlevede and Denis C. Bridoux

Skill Briefs

Skills that Enhance Emotional Intelligence (ID: COMM0141) Emotional Intelligence and Life Success (ID: COMM0141) Emotional Intelligence Abilities (ID: COMM0142) Emotional Intelligence and External Consulting (ID: CONS0111) Understanding Temperament (ID: COMM0141) Feedback and Your Emotional Quotient (ID: COMM0522) The Link between Feedback and Emotions (ID: COMM0522) Understanding Empathy (ID: COMM0141) The Emotional Mind and the Rational Mind (ID: COMM0141) Defining Intelligence (ID: COMM0142) Managing Emotions (ID: COMM0145) Attributes of Emotionally Intelligent Leaders (ID: COMM0145) Understanding Yourself (ID: PD0135) Problems Caused by Emotional Illiteracy (ID: COMM0141) Factors that Contribute to Emotional Competence (ID: COMM0141)

Job Aids

Emotional Intelligence Questionnaire (ID: CONS0111) Assessing Your Blind Spots (ID: COMM0142) Mood Management (ID: COMM0142) Managing Conflict (ID: COMM0143) Types of Appeals (ID: COMM0143) Reframing Experiences (ID: COMM0144) Goal Plan (ID: COMM0145) Delegating Assignments (ID: COMM0145) An Overview of EQ (ID: COMM0522) Understanding Your Interpretations (ID: COMM0144)