Download Key Communication Concepts: Q&A Guide to Intercultural Skills and Effective Writing and more Exams English Literature in PDF only on Docsity!
Confidential information can be disclosed in which circumstances? - ANS_- with consent
- required by law
- in the pubclics interest
- to protect others
5 Conflict Management Styles - ANS_- avoidance (lose-lose)
- accommodation (lose-win)
- competition (win-lose)
- compromise (partial lose-lose)
- collaboration (win-win)
Intercultural communication - ANS_interactions that occur between people whose cultures are so different that the communication between them is altered
Culture - ANS_System of shared values (habits, language, food, values, beliefs) among a group of people
Dominant Culture - ANS_the values, norms, and practices of the group within society that is most powerful (in terms of wealth, prestige, status, influence)
Co-Culture - ANS_A group of a smaller number of people who hold common values, beliefs and customs that differ from those of the dominant culture.
Co-Culture influences - ANS_Communication behavior, i.e. "Code Switching"
Code Switching - ANS_when someone changes how they speak or act to fit in with the dominant culture, based on who they're talking to and what they're talking about.
Main Idea - ANS_The central idea or concept that the author wants to portray through the narrative characters and settings.
Supporting Details - ANS_The contents of the story that help support the main idea.
Language - ANS_A system of communication used by a particular country or community.
Types of language - ANS_- Oral Style
When Speaking Remember to - ANS_- Speak Appropriately
Know Your Audience - ANS_Direct your content in an appropriate way for the type of people receiving the message.
Delivery - ANS_How a message is communicated orally and visually
What affects your delivery? - ANS_- Use of voice (tone, professionalism, articulation)
- Use of body language (nonverbal communication)
