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An historical overview of construction quality management, from the role of guilds in medieval europe to the birth of total quality in the post-world war ii era. Various periods and production methods, including craftsmanship, the factory system, and statistical quality control.
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Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 1
TITELMASTERFORMAT DURCH KLICKEN BEARBEITEN
Lecture No. 03
Dr.-Ing Abdur Rehman Nasir
Assistant Professor
Department of CE&M
NIT (SCEE), NUST H-12, Islamabad
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 2
Content
Evolution of Quality
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 4
Watch the video and write three points
that come to your mind
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 5
Evolution of Quality
1200 - 1799
Guilds of
Medieval Europe
1800 - 1899
Product
Orientation
1900 - 1940
Process
Orientation
1941 - 1945
Quality during
World War II
1946 - Present
Birth of Total
Quality
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 7
Product Orientation
(1800-1899)
different production methods:
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 8
Craftsmanship
th
century- the approach tended to follow the
craftsmanship model in the European countries
goods before sale
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 10
The Taylor System
th
century US broke from European tradition and adopted a
new management approach by Taylor
skilled craftsmen
and using displaced workers and supervisors to execute the engineers
plans
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 11
new emphasis was on productivity which had an adverse effect
on quality
The Taylor System
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 13
Process Orientation
(1900-1940)
th
century marked the inclusion of processes
in quality practices
techniques to see if a process is stable or “in control” or if is
being affected by special causes that should be fixed.
(SQC)
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 14
Quality during World War II
(1941-1945)
civilian economy to military production
the lowest bid. Products were inspected upon delivery
it was safe for operation
inspection to replace unit-by-unit inspection
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 16
Birth of Total Quality
(1946-Present)
from producing military goods for internal use to civilian goods
for trade
(Deming and Juran)
focused on improving all organizational processes through the
people who used them
Dr.-Ing Abdur Rehman Nasir
Assistant Professor of Construction Engineering and Management 27.02. 17
control in Sweden made the following prediction
“The Japanese are headed for world quality leadership and will
attain it in the next two decades because no one else is moving
at the same pace”
Birth of Total Quality
(1946-Present)
