

Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
A comprehensive set of solved questions for the expeditor certification test at panera. It covers various aspects of the expeditor role, including order accuracy, sanitation procedures, guest service, and proper plating techniques. Valuable for individuals preparing for the certification test or seeking to enhance their knowledge of panera's operational procedures.
Typology: Exams
1 / 2
This page cannot be seen from the preview
Don't miss anything!


How often are pagers sanitized? - After each use
Which menu items come with a pickle? Select all that apply. - Full cold sandwich Half cold sandwich
You need to wash your hands before putting on a new pair of gloves. - True
After the chit and order are validated for a to go, what happens to the chit? - Chit is fixed to the bag with a sticker that seals the bag
What does the "L" stand for in the BLAST acronym? Type the exact word, no spaces or punctuation. - listen
When validating a chit what receives a check mark? Select all that apply. - Entrees Utensils
Which of the following are accurate barrel bag procedures? Select all that apply. - Side items, napkins, and cutlery are placed in a 6# bag, then placed inside the barrel bag Can hold up to 4 whole salads Can holp up to 4 bowls of soup
When resolving a guest issue, what is the last step taken? - Thank the guest
How does the Expeditor confirm the order is accurate? Select all that apply. - Visually inspecting the order, but not touching food or reaching into sealed bags Validating the chit Verbal confirmation with the QC
Greeting with a warm smile and friendly greeting is one way you can go the "extra inch" for a guest. - False
Put the Expeditor steps of service for an eat in order. - 1. Receive order from QC
How is a flatbread pizza plated for here? Select all that apply. - 2 platters a knife
2 napkins
A single flatbread pizza served to go is sealed and placed in a shopper bag with fork, knife, and 2 napkins. - False
Which to go orders belong in a 6# bag? Select all that apply. - Whole cold sandwich Bowl of soup Half cold sandwich Half toasted sandwich
When should you wash your hands? Select all that apply. - Before handling food and food contact surfaces After using the restroom Every 30 minutes Before putting on gloves
To clean pagers, spray pager with S&S and let air dry. - False
With all below positions deployed, who initials the chit? - With all below positions deployed, who initials the chit?
If you're not able to get to a guest right away because you are helping someone else, what should you do? - Make eye contact with them, give a smile/nod, and/or say "I'll be right with you", and continue helping the guest in front of you
Kids Sandwiches do not receive a frill pick. - True
Match the correct utensils to each order. - Salad = knife & fork You Pick 2, sandwich & soup = spoon Toasted bagel & cream cheese = knife Toasted sandwich = none You pick 2, salad & soup = fork, knife, spoon fruit cup = fork
How many napkins do cafe dine in orders receive? - Two per tray for all items
Voice-over orders will not use the pager system so you'll need to call the guest's name &
order to deliver their order. - True