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FDCPA for Collectors – Post Test Study Guide and Practice Questions-3.docx
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The FDCPA only covers consumer debts that are in default. True or False - correct answer ✔✔ False Collection activities on a portfolio of accounts that includes charge-offs purchased from another creditor, as well as late delinquency accounts owed to your own employer are governed by the FDCPA. True or False - correct answer ✔✔ True A validation notice must include the following: - correct answer ✔✔ The amount of the debt owed and the name of the creditor to whom the debt is owed. One acceptable form of validation or verification of debt is a court order of: - correct answer ✔✔ Judgment It is legal and appropriate to tell a debtor, within the first moth after placement of the debt for collection, that the balance of the account is due "immediately. True or False - correct answer ✔✔ False The Mini-Miranda applies only to the first written communication from a debt collector to a consumer. True or False - correct answer ✔✔ False If a consumer asks you in writing to cease communication, you are prohibited from contacting the debtor again. - correct answer ✔✔ False After you receive a written request to cease communication, you may still contact a debtor to advise him or her of collection action you plan to take in the ordinary course of business. - correct answer ✔✔ True
You must honor a written request to cease communication with an adult debtor when the request comes from: - correct answer ✔✔ The debtor or a debtor's spouse You must follow a debtor's instructions for application of a payment to multiple accounts when a dispute is involved. - correct answer ✔✔ True If a consumer disputes the accuracy of the balance, but not that the account is owed, you may continue collection effort on... - correct answer ✔✔ the undisputed portion When you are skip-tracing, it is always a third-party disclosure violation to give the name of your employer. True or False - correct answer ✔✔ False When you call to confirm or correct debtor location information, you may ask for: - correct answer ✔✔ Home address and home phone number Does the following question to a third-party violate the FDCPA: "Do you know if your neighbor works nights?" - correct answer ✔✔ Yes The FDCPA prohibits debt collectors from using collection related words or symbols on the outside of envelopes or on postcards to communicate with the debtor. True or False - correct answer ✔✔ True Debt collectors who use collection attorneys may use attorney letters for notices of final demand before legal action so long as the attorney approves the content. True or False - correct answer ✔✔ False