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FDCPA
True or False: the FDCPA allows professional debt collectors to contact customers between 8:00am and 9:00pm local time for the consumer. (In consumers time zone) - correct answer ✔✔True Which of the following statements made by professional debt collectors would not be considered harassing? A. "You're really lazy! Why don't you get a job?" B. "I'll have to contact your employer if you don't pay your bill." C. "You shouldn't buy a house if you can't pay your bill." D. None of the above - correct answer ✔✔D. None of the above True of False: when seeking location information, professional debt collectors may inform the consumers neighbor about the existence of a debt. - correct answer ✔✔False A validation notice is: A. An explanation of what a collection agency must do if a debt is disputed B. Required by the FDCPA C. A written explanation of the consumers right to dispute a debt D. All of the above - correct answer ✔✔D. All of the above Location information is a consumer's: A. Place of residence, home phone number or place of employment. B. Home phone number, work phone number or place of employment C. Home phone number, work phone number or supervisors phone number D. Place of residence, work phone number or supervisors phone number. - correct answer ✔✔A. Place of residence, home phone number or place of employment. A professional debt collector may contact a consumers employer when:
A. The collector is unable to contact the consumer after three attempts B. The debt is over $ C. The collector is verifying employment D. The consumer says he doesn't earn enough money to pay the debt - correct answer ✔✔C. The collector is verifying employment When communicating with consumers about a debt, professional debt collectors: A. Must identify themselves as debt collectors B. May imply they work for the government C. May use forms that look like legal documents D. None of the above - correct answer ✔✔A. Must identify themselves as debt collectors True or false: professional debt collectors can be held liable for violation of the FDCPA to the same extent as their employers - correct answer ✔✔True True or false: professional debt collectors may refer to legal action as a collection possibility on all size accounts even if their policy is to sue on accounts larger that $250 - correct answer ✔✔False True or false: a collector can demand immediate payment 21 days after the notice is sent - correct answer ✔✔False True or false: collectors may say anything over the telephone that they are prohibited from writing in letters - correct answer ✔✔False True or false: a professional debt collector is permitted to report information on past due accounts to credit reporting agencies - correct answer ✔✔True True or false: my companies name indicates that it is a collection agency. According to the FDCPA, I can legally use my company's initials on the outside of the envelope when I send collection notices - correct answer ✔✔True
B. If the debt collector has committed similar violations in the past C. When the protection of the general public is at issue D. If the consumer does not have the appropriate funds to bring a private action - correct answer ✔✔C. When the protection of the general public is at issue True or false: an inconvenient time to contact a consumer would be anytime defined as inconvenient by the consumer - correct answer ✔✔True True or false: after a professional debt collector learns a consumer is represented by an attorney, the collector may still request location information from third parties - correct answer ✔✔False According to the FDCPA, harassment or abuse does not include A. The use of an alias B. Using shaming tactics C. Causing the telephone to ring continuously D. Placing telephone calls without disclosing the collectors identity - correct answer ✔✔A. The use of an alias True or false: the FDCPA takes precedence over every state law governing debt collection - correct answer ✔✔False True or false: repeated phone calls to a consumer can be considered harassmwnt - correct answer ✔✔True True or false: a professional debt collector is allowed to request payment in full when communicating with a consumer for the first time - correct answer ✔✔True A collector is allowed to state on a collection form that legal action will be pursued if: A. The collection agency has the authority to take legal action B. The collection agency has made the decision to take legal action C. The collection agency intends to carry through with the action
D. All of the above - correct answer ✔✔D. All of the above Harassment or abuse does not include: A. Appealing to a consumers sense of pride B. Interrupting a consumer C. Accusing a consumer of lying D. None of the above - correct answer ✔✔A. Appealing to a consumers sense of pride True or false: debt collectors are able to include harmless words or symbols on the envelopes as long as the words or symbols on the envelopes do not suggest the purpose of the communication. (Ex an envelope marked with "confidential", "personal" or "priority letter" - correct answer ✔✔True True or false: a collector must reveal in every communication to a consumer that communication is from a debt collector - correct answer ✔✔True True or false: according to the FDCPA, a consumer is any person obligated or allegedly obligated to pay any debt - correct answer ✔✔True When skip tracing, collectors should not: A. Reveal the collection agency name unless the third party specifically asks for it B. Request information other than location information C. Communicate with same third party more than once unless that have reason to believe the third party has new or corrected information that the previously provided information is wrong or incomplete - correct answer ✔✔ What are the four laws of discrimination? A. FCRA, FACT, AML, ECOA B. ECOA, FCRA, FACT, FDCPA C. GLB, AML, FACT, UDAAP D. ECOA, FACT, FCRA, FAIR LENDING - correct answer ✔✔D. ECOA, FACT, FCRA, FAIR LENDING
Professional debt collectors must not disclose the purpose of their communications when contacting: A. Consumers employer B. Consumers attorney C. Consumer D. Consumers legal guardian - correct answer ✔✔A. Consumers employer Under what circumstances can collection agencies add interest to a debt? A. If state law prohibits it, but the agreement creating the debt allows it. B. If state law does not specifically disallow it & the agreement creating the debt allows it C. If the state allows it, but agreement creating the debt prohibits it D. Never - correct answer ✔✔B. If state law does not specifically disallow it & the agreement creating the debt allows it True or false: according to FDCPA, a consumer can sue for lost wages - correct answer ✔✔True True or false: only those individuals considered debt collectors are subject to the FDCPA - correct answer ✔✔True Which of the following can be considered a form of harassment? A. Threatening violence B. Calling the consumer a liar C. Repeated phone calls to the consumer D. All of the above - correct answer ✔✔D. All of the above Professional debt collectors may: A. Threaten to, but not actually deposit a post dated check prior to the date written on the check. B. Accept post dated check, but not deposit them prior to the date written on the check C. Never accept postdated checks prior to the date written on the check D. Deposit postdated checks prior to the date written on the clock - correct answer ✔✔B. Accept postdated checks, but not deposit them prior to the date written on the check
True or false: if the consumer tells the collector not to call him at his place of employment, the collector can still call him at work - correct answer ✔✔False True or false: a debt collector may not use any false, deceptive or misleading representation or means in connection with collection of any debt - correct answer ✔✔True
