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FDCPA
What is the definition of a consumer? a. A person who offers or extends credit b. A person who is obligated or allegedly obligated to pay a debt c. A person who collects debt - correct answer ✔✔b. A person who is obligated or allegedly obligated to pay a debt Which of the below is not considered a 3rd party? a. The consumer's attorney b. The neighbor of the consumer c. Answering machine d. The mother of the consumer - correct answer ✔✔a. The consumer's attorney Define the term "Creditor": a. A person who is obligated or allegedly obligated to pay a debt b. A person who collects debt c. A person who offers or extends credit - correct answer ✔✔c. A person who offers or extends credit Define the term "Debt Collector": a. A person who offers or extends credit b. A person who is obligated or allegedly obligated to pay a debt c. A person who collects debt - correct answer ✔✔c. A person who collects debt
Which of the below is not defined as communication per the FDCPA? a. The initial demand letter b. A voicemail message c. Contact with the consumer at their place of employment d. All of them are considered communication - correct answer ✔✔d. All of them are considered communication What is defined as "location information? a. Consumer's home address, home phone number, and place of employment b. Consumer's home number, cell number, and POE number c. Consumer's address, home number, and cell phone number d. Consumer's address, place of employment, and spouse's place of employment - correct answer ✔✔a. Consumer's home address, home phone number, and place of employment When must you identify the name of the company you are calling from when speaking with a 3rd party? a. Every time you speak to someone b. When specifically asked by the 3rd party c. Never - correct answer ✔✔b. When specifically asked by the 3rd party When communicating with a consumer, a debt collector: A. Must only communicate with the consumer once unless the debt collector believes the consumer has updated information. B. Must disclose that the communication is from a debt collector. C. Must not disclose his employer unless specifically requested.
(exclude the monitored/recorded disclosure) - correct answer ✔✔This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. When can the agency continue collection efforts after the debt has been disputed? a. After 30 days b. When the creditor advises it is ok to call again c. Once verification of the debt has been sent to the debtor d. You never have to stop collection efforts - correct answer ✔✔c. Once verification of the debt has been sent to the debtor When can the debt collector claim an amount more than actually owed? a. When you feel it would give you leverage b. When you are going to sue and think the amount will be more c. When the contract states you can add fees d. Never - correct answer ✔✔d. Never What must you do when you take a post dated check? a. Send a reminder letter 3 to 10 days prior to posting item b. Honor the amount of the check c. Honor the date of the check d. All of the above - correct answer ✔✔d. All of the above What is considered harassment? a. Asking the debtor to pay for the debt he/she owes b. Making repeated calls to the home
c. Calling a third party d. None of the above - correct answer ✔✔b. Making repeated calls to the home A collector would know that calling a debtor at their place of employment was inconvenient if: a. The debtor notifies the collector directly not to call at his or her place of employment b. The collector attempts to contact a debtor and learns from a 3rd party that personal calls are not permitted to employees during working hours c. The collector has any general knowledge that such calls would be inconvenient for the debtor d. All of the above - correct answer ✔✔d. All of the above When can you tell a 3rd party about the existence of a debt? a. When you feel it will help you collect the debt b. The mother of the debtor calls in to pay for the account c. When you cannot get the debtor to pay d. When you get express permission from the debtor - correct answer ✔✔d. When you get express permission from the debtor How often can you leave a voicemail on a relative's phone? a. Once a day b. Once a week c. Once a month d. Never - correct answer ✔✔d. Never How many times can you communicate with a 3rd party? a. Until you receive correct location information
a. The Fair Debt and Creditor Practices Act b. The Federal Debt Collectors Procedure Act c. The First Debt Collectors Procedures Act d. The Fair Debt Collection Practices Act - correct answer ✔✔d. The Fair Debt Collection Practices Act The FDCPA is: A. A federal law governing the ethical collection of past due debts. B. A random set of letters. C. The federal government agency enforcing debt collection laws. D. A trade association for credit and collection professionals. - correct answer ✔✔B. A federal law governing the ethical collection of past due debts. A refusal to pay a debt: A. Requires no action by a debt collector. B. Requires a debt collector to cease communicating with a consumer regarding a debt. C. Requires a debt collector to communicate with a consumer by telephone. D. Requires a debt collector to communicate with a consumer in writing. - correct answer ✔✔B. Requires a debt collector to cease communicating with a consumer regarding a debt. The Fair Debt Collection Practices Act is designed: a. Make debt collection more difficult. b. Allow consumers to discharge their past due debts. c. Eliminate abusive collection efforts. d. Handcuff debt collectors with onerous provisions. - correct answer ✔✔c. Eliminate abusive collection efforts. A debt collector would overshadow the Validation Period by:
A. Demanding immediate payment during the validation period. B. Offering a settlement that expires after the validation period expires. C. Requesting payment in the first collection call. D. Not offering a settlement. - correct answer ✔✔A. Demanding immediate payment during the validation period. T/F: The statement "We're not playing around here, we can play tough" is a violation of the FDCPA? - correct answer ✔✔TRUE T/F: You must speak with the debtors' attorney if they are being represented? - correct answer ✔✔TRUE T/F: A collector must specifically indicate to a debtor that he or she is a debt collector? - correct answer ✔✔TRUE T/F: You can call the home 5 times in a row if no one answers? - correct answer ✔✔FALSE T/F: You can imply that nonpayment of any debt will result in the arrest or imprisonment of any person?
- correct answer ✔✔FALSE T/F: You may not communicate with a debtor when you know they will be inconvenienced? - correct answer ✔✔TRUE T/F: You can say you are an attorney if it helps getting the bill paid? - correct answer ✔✔FALSE T/F: A debt collector may imply he is an attorney if the account will be forwarded to an attorney for collection. - correct answer ✔✔FALSE T/F: You may call a consumer as many times in a day as it takes to get a hold of the consumer so long as the debt collector does not leave a message. - correct answer ✔✔FALSE
