ElsiMate Institute's Refund of Learner Fees Policy, Summaries of Business

Elsimate institute's refund of learner fees policy, which applies to all tuition fees, learner contribution amounts, miscellaneous fees, fines, and charges. The policy covers grounds for refunds, procedures for establishing the refund amount, and principles for implementing the policy ethically and fairly.

Typology: Summaries

2020/2021

Uploaded on 02/20/2021

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COURSE
CREDIT
VALUE DESCRIPTION OF
QUALIFICATION BNVQF
LEVEL DURATION MODE COURSE
TOTAL FEES REG. AND
LIBRARY FEE CARD FEE
AUG'20-JAN'21
SEMESTER
DEPOSIT SEMESTER 2
DEPOSIT
SEMESTER UPON REG.
APP. FEE MNTH 1
AUG'20 MNTH 2
SEP'20 MNTH 3
OCT'20 MNTH 4
NOV'20 MNTH 5
DEC'20 JAN'21 MNTH 1
FEB'21 MNTH 2
MAR'21 MNTH 3
APR'21 MNTH 4
MAY'21 MNTH 5
JUN'21
40 CREDITS FOUNDATION CERTIFICATE LEVEL 1 3 MONTHS FULL TIME 2,150.00 200.00 100.00 500.00 350.00 1,000.00 - n/a n/a n/a n/a n/a n/a n/a n/a
60 CREDITS INTERMEDIATE CERTIFICATE LEVEL 2 6 MONTHS FULL TIME 3,600.00 200.00 100.00 500.00 4 50.00 450.00 450.0 0 450.00 1,000.00 n/a n/a n/a n/a n/a n/a
120 CREDITS CERTIFICATE LEVEL 3 12 MONTHS FULL TIME 6,900.00 200.0 0 100.00 500.00 450.00 45 0.00 450.00 1,000.00 450.00 500.00 450.00 450.0 0 450.00 450.00 1,000.00
COURSE
CREDIT
VALUE DESCRIPTION OF
QUALIFICATION BNVQF
LEVEL DURATION MODE COURSE
TOTAL FEES REG. AND
LIBRARY FEE CARD FEE SEMESTER 1
DEPOSIT SEMESTER 2
DEPOSIT
SEMESTER UPON REG.
APP. FEE MNTH 1
AUG'20 MNTH 2
SEP'20 MNTH 3
OCT'20 MNTH 4
NOV'20 MNTH 5
DEC'20 JAN'21 MNTH 1
FEB'21 MNTH 2
MAR'21 MNTH 3
APR'21 MNTH 4
MAY'21 MNTH 5
JUN'21
40 CREDITS
FOUNDATION CERTIFICATE
LEVEL 1 3 MONTHS PART TIME 1,850.00 200.00 100.00
500.00
-
1,000.00
-
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
60 CREDITS
INTERMEDIATE CERTIFICATE
LEVEL 2 6 MONTHS PART TIME 3,200.00 200.00 100.00
500.00
350.00
350.00
n/a
n/a
n/a
n/a
n/a
n/a
120 CREDITS CERTIFICATE LEVEL 3 12 MONTHS PART TIME 6,100.0 0 200.00 100.00 500.00 350.00 350.00 350.00 1,000.00 350.00 500.00 350.00 350.00 350.00 350.00 1,000.00
COURSE
CREDIT
VALUE DESCRIPTION OF
QUALIFICATION BNVQF
LEVEL DURATION MODE COURSE
TOTAL FEES REG. AND
LIBRARY FEE CARD FEE SEMESTER 1
DEPOSIT SEMESTER 2
DEPOSIT
UPON REG.
MNTH 1
MNTH 2
MNTH 3
MNTH 4
MNTH 5
MNTH 1
MNTH 2
MNTH 3
MNTH 4
MNTH 5
SEMESTER 2 MONTHLY INSTALMENTS
AUGUST 2020 FULL TIME FEE SCHEDULE (AUGUST 2020 TO JULY 2021)
SEMESTER 1 MONTHLY INSTALMENTS SEMESTER 2 MONTHLY INSTALMENTS
Jul-20
SEMESTER 1 SCHEDULE OF PAYMENT - AUGUST 2019 INTAKE
SEMESTER 1 MONTHLY INSTALMENTS SEMESTER 2 MONTHLY INSTALMENTS
Jul-20
ElsiMate Institute AUGUST 2020 FEE SCHEDULE
AUGUST 2020 DISTANCE LEARNING FEE SCHEDULE (AUGUST 2020 TO JULY 2021) SEMESTER 1 SCHEDULE OF PAYMENT - AUGUST 2019 INTAKE
AUGUST 2020 PART TIME FEE SCHEDULE (AUGUST 2020 TO JULY 2021)
SEMESTER 1 MONTHLY INSTALMENTS
AUGUST 2020: SEMESTER SCHEDULE OF PAYMENT - AUGUST 2020 INTAKE
SEMESTER UPON REG.
APP. FEE MNTH 1
AUG'20 MNTH 2
SEP'20 MNTH 3
OCT'20 MNTH 4
NOV'20 MNTH 5
DEC'20 JAN'21 MNTH 1
FEB'21 MNTH 2
MAR'21 MNTH 3
APR'21 MNTH 4
MAY'21 MNTH 5
JUN'21
40 CREDITS
FOUNDATION CERTIFICATE
LEVEL 1 3 MONTHS DISTANCE 1,550.00 200.00 100.00
250.00
-
1,000.00
-
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
60 CREDITS
INTERMEDIATE CERTIFICATE
LEVEL 2 6 MONTHS DISTANCE 2,800.00 200.00 100.00
500.00
250.00
250.00
n/a
n/a
n/a
n/a
n/a
n/a
120 CREDITS CERTIFICATE LEVEL 3 12 MONTHS DISTANCE 5,300. 00 200.00 100.00 500.00 250.00 250.00 250.00 1,000.00 250.00 500.00 250.00 250.00 250.00 250.00 1,000.00
1 @ppli][tion for _x_mption: 550.00 upon [ppli][tion
2 Ex_mption f__ (p_r su\j_]t): 1,000.00 p_r mo^ul_
3 Suppl_m_nt[ry f__: 1,000.00 p_r mo^ul_
4 @pp_[l f__ (_x[min[tion): 550.00 upon [ppli][tion
5 R_m[rk f__ 550.00 p_r mo^ul_
6 _x[min[tion f__ 250.00 p_r mo^ul_
7 R_p_[t f__ _quiv[l_nt to s_m_st_r
8 RPL r_gistr[tion f__ 250.00 Tuition f__:
9 RPL f__ (tuition) 750.00 f/tim_ 15,000.00
10 ]_rtifi][t_ f__ 150.00 p/tim_ 11,250.00
11 _x[min[tion postpon_m_nt f__ 1,250.00 ^ist[n]_ 8,437.50
12 postpon_m_nt of stu^y f__ 750.00
13 l[t_ r_gistr[tion f__ 250.00 r_g. f__ 200
14 gr[^u[tion f__ 1,000.00
15 ][r^ f__ 250.00
Jul-20
Oth_r f__s : this f__s [ppli_s only wh_r_ [ppli][\l_
We offer the following coursesat CERTIFICATE level 1, 2 and 3; Trust Fund Policy and Procedure
1.0 Purpose
To comply with the BQA legislation under which ELSIMATE i s bound and to ensure ELSIMATE
delivers a transparent, effective and efficient Learner Fee refund process.
2.0 Scope
This policy applies to past learners, current learners and app licants, their authorised representatives
and/or official sponsors seeking a refund of Learner Fees
The Refund of Learner Fees Policy applies to all Tuition Fees
- Learner Contribution Amounts and Course Money received by ELSIM ATE or a third party
acting under contract on behalf of ELSIMATE
- Applies equally to Monies received either directly or indirec tly from the Learner.
- This policy also applies to refunds relating to Miscellaneous Le arner Fees, Fines and Charges
as defined, internal learners’ health cover and credit balances on Learner Accounts.
3.0Policy Statement
Under the guidance and framework provided by the BQA Act, and Quality Assurance Standards, ELSIMATE will
conduct all Learner Fee refunds ethically, honestly and with fai rness to all parties
Unless as required under legislation, this Policy will be applied equally, in the context relevant to the circumstance, to all
learners, past learners and applicants of ELSIMATE. 4
.0 Principles
ELSIMATE will:
Ensure its Refund of Learner Fees Policy is publicly available to all Learners and Applicants before admission and enrolmenet.
Ensure Learners have an option to leave credit balances on their Learner Account to be applied against future liabilities the
Learner may incur with ELSIMATE
Ensure International Learners are given access to a copy of t his Policy prior to accepting a place at ELSIMATE under a Learner
Visa. Enter into a written agreement with the International Lear ner, concurrently with or prior to accepting Course Money
from the Learner, that contains information regarding refunds of Course Money. “This (written) agreement, and the availability
of Complaints and Review of Decision processes, does not remove the right of the Learner to take action under 's consumer
protection law.
Include a clause in all Education Partner contracts (including Supp ort Offices) regarding the refunding of Course Money
received for ELSIMATE Enrolment, to ensure the Educati on Partner's refund policy is consistent with this Policy.
Through the Education Partner review process, ensure their refu nd practices are clearly stated and publicly available
5.0 Procedures
Grounds for a Refund and Establishing the Amount to be Refunded
Tuition Fees and/or Learner Contribution Amounts
A Learner is entitled to a refund of Tuition Fees and/or upfront Learner Contribution Amounts under the following circumstances:
A Learner, who withdraws their Enrolment in a Course before the last date to drop Courses in that Semester is eligible for a reversal of Learner Fees and a full refund of Monies paid upfront for that
Course, with the exception of an International Learner in their first six months of on-campus study at ELSIMATE, who requests a transfer to another registered and accredited provider
An International Learner, in their first six months of on-campus study at ELSIMATE, who requests a transfer to another registered and accredited provider must apply for a Letter of Release.
Where ELSIMATE grants a Letter of Release, before the last date to drop Courses in that Semester, the International Learner is eligible for a reversal of Learner Fees and a full refund of Monies paid
upfront for their Course(s) in that Semester.
Where ELSIMATE grants a Letter of Release, after the last date to drop Courses in that Semester, the International Learner isnot eligible for a reversal of Learner Fees or a refund of Monies paid
upfront for their Course(s) in that Semester
All Learner Contribution Amounts must be made by the Learner on or before the last date to drop Courses for a Semester
Where ELSIMATE records indicate a Learner has made a payment after the last date to drop Courses, ELSIMATE cannot accept thispayment, and will refund the Monies to the Learner
A Learner who is granted “Withdrawal without Academic Penalty and with Fee Reversal” is eligible for a reversal of Learner Fees and a full refund of Monies paid upfront for that Course
The offer of a place to a Learner is withdrawn by ELSIMATE or ELSIMATE is unable to provide the Course or the Programme
The Learner is entitled to a full refund of Monies paid in advance for the Course or for Courses in that Programme
A Learner fails to meet programme progression requirements and is thus not permitted to re-enrol
The Learner is entitled to a full refund of Tuition Fees and/or upfront Learner Contribution Amounts paid in advance of provision of Notice of Exclusion
Withdrawal due to Compassionate and Compelling Circumstances that has been accepted by ELSIMATE
ELSIMATE may refuse to provide or continue to provide a Programme to a Learner in one or more of the following circumstances:
The Learner, or their Official Sponsor, failed to pay an amount he or she was liable to pay ELSIMATEdirectly or indirectly inorder to undertake the Programme
The Learner breached a condition of his or her Learner Visa (where applicable)
Through the Education Partner review process, ensure their refu nd practices are clearly stated and publicly available
Develop and make publicly available Learner Complaint Manage ment and Review of Decision procedures for issues regarding
Learner Fee refunds
The Learner breached a condition of his or her Learner Visa (where applicable)
Misconduct by the Learner in accordance with ELSIMATE's policies on misconduct.
In the event that the institution is forced to close down due to natural disasters and closure byBQA

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COURSECREDITDESCRIPTION OFVALUEQUALIFICATION

BNVQFLEVEL^ DURATION^

COURSEMODETOTAL FEES

REG. ANDLIBRARY FEE^ CARD FEE

AUG'20-JAN'21^ SEMESTERDEPOSIT

SEMESTER 2DEPOSIT

UPON REG.SEMESTERAPP. FEE

MNTH 1MNTH 2MNTH 3AUG'20SEP'20OCT'

MNTH 4MNTH 5NOV'20DEC'20^ JAN'

MNTH 1MNTH 2MNTH 3FEB'21MAR'21APR'

MNTH 4MNTH 5MAY'21JUN'

40 CREDITS^ FOUNDATION CERTIFICATE

LEVEL 1^ 3 MONTHS

FULL TIME^ 2,150.

200.00^ 100.

500.00^ 350.

1,000.00^ -^

n/a^ n/a^ n/a^

n/a^ n/a^ n/a n/a^ n/a

60 CREDITS^ INTERMEDIATE CERTIFICATE

LEVEL 2^ 6 MONTHS

FULL TIME^ 3,600.

200.00^ 100.

500.00^ 450.

450.00^ 450.^

450.00^ 1,000.00^ n/a^

n/a^ n/a^ n/a n/a^ n/a

120 CREDITS^ CERTIFICATE

LEVEL 3

12 MONTHS^ FULL TIME

6,900.00^ 200.

100.00^ 500.

450.00^ 450.^

450.00^ 1,000.00^ 450.

500.00^ 450.

450.00^ 450.^

450.00^ 1,000.

COURSECREDITDESCRIPTION OFVALUEQUALIFICATION

BNVQFLEVEL^ DURATION^

COURSEMODETOTAL FEES

REG. ANDLIBRARY FEE^ CARD FEE

SEMESTER 1DEPOSIT

SEMESTER 2DEPOSIT

UPON REG.SEMESTERAPP. FEE

MNTH 1MNTH 2MNTH 3AUG'20SEP'20OCT'

MNTH 4MNTH 5NOV'20DEC'20^ JAN'

MNTH 1MNTH 2MNTH 3FEB'21MAR'21APR'

MNTH 4MNTH 5MAY'21JUN'

40 CREDITS^ FOUNDATION CERTIFICATE

LEVEL 1^ 3 MONTHS

PART TIME^ 1,850.

200.00^ 100.

500.00^ -

1,000.00^ -^

n/a^ n/a^ n/a^

n/a^ n/a^ n/a n/a^ n/a

60 CREDITS^ INTERMEDIATE CERTIFICATE

LEVEL 2^ 6 MONTHS

PART TIME^ 3,200.

200.00^ 100.

500.00^ 350.

350.00^ 350.^

350.00^ 1,000.00^ n/a^

n/a^ n/a^ n/a n/a^ n/a

120 CREDITS^ CERTIFICATE

LEVEL 3

12 MONTHS^ PART TIME

6,100.00^ 200.

100.00^ 500.

350.00^ 350.^

350.00^ 1,000.00^ 350.

500.00^ 350.

350.00^ 350.^

350.00^ 1,000.

COURSECREDITDESCRIPTION OFVALUEQUALIFICATION

BNVQFLEVEL^ DURATION^

COURSEMODETOTAL FEES

REG. ANDLIBRARY FEE^ CARD FEE

SEMESTER 1DEPOSIT

SEMESTER 2DEPOSIT

UPON REG.^

MNTH 1^ MNTH 2^ MNTH 3

MNTH 4^ MNTH 5^

MNTH 1^ MNTH 2^ MNTH 3

SEMESTER 2 MONTHLY INSTALMENTS^ MNTH 4^ MNTH 5

AUGUST 2020 FULL TIME FEE SCHEDULE (AUGUST 2020 TO JULY 2021)

SEMESTER 1 MONTHLY INSTALMENTS

SEMESTER 2 MONTHLY INSTALMENTS

Jul-20 SEMESTER 1 SCHEDULE OF PAYMENT - AUGUST 2019 INTAKE

SEMESTER 1 MONTHLY INSTALMENTS

SEMESTER 2 MONTHLY INSTALMENTS

Jul-

ElsiMate Institute

AUGUST 2020 FEE SCHEDULE

AUGUST 2020 DISTANCE LEARNING FEE SCHEDULE (AUGUST 2020 TO JULY 2021)

SEMESTER 1 SCHEDULE OF PAYMENT - AUGUST 2019 INTAKE

AUGUST 2020 PART TIME FEE SCHEDULE (AUGUST 2020 TO JULY 2021)

SEMESTER 1 MONTHLY INSTALMENTS

AUGUST 2020: SEMESTER SCHEDULE OF PAYMENT - AUGUST 2020 INTAKE

UPON REG. SEMESTERAPP. FEE

MNTH 1MNTH 2MNTH 3AUG'20SEP'20OCT'

MNTH 4MNTH 5NOV'20DEC'20^ JAN'

MNTH 1MNTH 2MNTH 3FEB'21MAR'21APR'

MNTH 4MNTH 5MAY'21JUN'

40 CREDITS^ FOUNDATION CERTIFICATE

LEVEL 1^ 3 MONTHS

DISTANCE^ 1,550.

200.00^ 100.

250.00^ -

1,000.00^ -^

n/a^ n/a^ n/a^

n/a^ n/a^ n/a n/a^ n/a

60 CREDITS^ INTERMEDIATE CERTIFICATE

LEVEL 2^ 6 MONTHS

DISTANCE^ 2,800.

200.00^ 100.

500.00^ 250.

250.00^ 250.^

250.00^ 1,000.00^ n/a^

n/a^ n/a^ n/a n/a^ n/a

120 CREDITS^ CERTIFICATE

LEVEL 3

12 MONTHS^ DISTANCE

5,300.00^ 200.

100.00^ 500.

250.00^ 250.^

250.00^ 1,000.00^ 250.

500.00^ 250.

250.00^ 250.^

250.00^ 1,000.

1 @ppli][tion for _x_mption:

550.00^ upon [ppli][tion 2 Ex_mption f__ (p_r su\j_]t):

1,000.00^ p_r mo^ul_ 3 Suppl_m_nt[ry f__:^

1,000.00^ p_r mo^ul_ 4 @pp_[l f__ (_x[min[tion):

550.00^ upon [ppli][tion 5 R_m[rk f__^

550.00^ p_r mo^ul_ 6 x[min[tion f_^

250.00^ p_r mo^ul_ 7 R_p_[t f__^

quiv[l_nt to s_m_st_r 8 RPL r_gistr[tion f_

250.00^ Tuition f__: 9 RPL f__ (tuition)^

750.00^ f/tim_^ 15,000. 10 ]rtifi][t f__^

150.00^ p/tim_^ 11,250. 11 x[min[tion postpon_m_nt f_

1,250.00^ ^ist[n]_^

12 postpon_m_nt of stu^y f__

13 l[t_ r_gistr[tion f__

250.00^ r_g. f__

14 gr[^u[tion f__^

15 ][r^ f__^

Jul-20 250.

Oth_r f__s : this f__s [ppli_s only wh_r_ [ppli][\l_

We offer the following courses at CERTIFICATE level 1, 2 and 3;

Trust Fund Policy and Procedure1.0 Purpose^ To comply with the BQA legislation under which ELSIMATE is bound and to ensure ELSIMATEdelivers a transparent, effective and efficient Learner Fee refund process. 2.0 Scope This policy applies to past learners, current learners and applicants, their authorised representativesand/or official sponsors seeking a refund of Learner FeesThe Refund of Learner Fees Policy applies to all Tuition Fees- Learner Contribution Amounts and Course Money received by ELSIMATE or a third partyacting under contract on behalf of ELSIMATE- Applies equally to Monies received either directly or indirectly from the Learner.- This policy also applies to refunds relating to Miscellaneous Learner Fees, Fines and Chargesas defined, internal learners’ health cover and credit balances on Learner Accounts.

3.0Policy Statement^ Under the guidance and framework provided by the BQA Act, and Quality Assurance Standards, ELSIMATE willconduct all Learner Fee refunds ethically, honestly and with fairness to all partiesUnless as required under legislation, this Policy will be applied equally, in the context relevant to the circumstance, to alllearners, past learners and applicants of ELSIMATE.

.0 Principles ELSIMATE will:Ensure its Refund of Learner Fees Policy is publicly available to all Learners and Applicants before admission and enrolmenet.Ensure Learners have an option to leave credit balances on their Learner Account to be applied against future liabilities theLearner may incur with ELSIMATEEnsure International Learners are given access to a copy of this Policy prior to accepting a place at ELSIMATE under a LearnerVisa. Enter into a written agreement with the International Learner, concurrently with or prior to accepting Course Moneyfrom the Learner, that contains information regarding refunds of Course Money. “This (written) agreement, and the availabilityof Complaints and Review of Decision processes, does not remove the right of the Learner to take action under 's consumerprotection law.Include a clause in all Education Partner contracts (including Support Offices) regarding the refunding of Course Moneyreceived for ELSIMATE Enrolment, to ensure the Education Partner's refund policy is consistent with this Policy. Through the Education Partner review process, ensure their refund practices are clearly stated and publicly available

5.0 ProceduresGrounds for a Refund and Establishing the Amount to be RefundedTuition Fees and/or Learner Contribution Amounts A Learner is entitled to a refund of Tuition Fees and/or upfront Learner Contribution Amounts under the following circumstances:A Learner, who withdraws their Enrolment in a Course before the last date to drop Courses in that Semester is eligible for a reversal of Learner Fees and a full refund of Monies paid upfront for thatCourse, with the exception of an International Learner in their first six months of on-campus study at ELSIMATE, who requests a transfer to another registered and accredited providerAn International Learner, in their first six months of on-campus study at ELSIMATE, who requests a transfer to another registered and accredited provider must apply for a Letter of Release.Where ELSIMATE grants a Letter of Release, before the last date to drop Courses in that Semester, the International Learner is eligible for a reversal of Learner Fees and a full refund of Monies paidupfront for their Course(s) in that Semester.Where ELSIMATE grants a Letter of Release, after the last date to drop Courses in that Semester, the International Learner is not eligible for a reversal of Learner Fees or a refund of Monies paidupfront for their Course(s) in that SemesterAll Learner Contribution Amounts must be made by the Learner on or before the last date to drop Courses for a SemesterWhere ELSIMATE records indicate a Learner has made a payment after the last date to drop Courses, ELSIMATE cannot accept this payment, and will refund the Monies to the LearnerA Learner who is granted “Withdrawal without Academic Penalty and with Fee Reversal” is eligible for a reversal of Learner Fees and a full refund of Monies paid upfront for that CourseThe offer of a place to a Learner is withdrawn by ELSIMATE or ELSIMATE is unable to provide the Course or the ProgrammeThe Learner is entitled to a full refund of Monies paid in advance for the Course or for Courses in that ProgrammeA Learner fails to meet programme progression requirements and is thus not permitted to re-enrolThe Learner is entitled to a full refund of Tuition Fees and/or upfront Learner Contribution Amounts paid in advance of provision of Notice of ExclusionWithdrawal due to Compassionate and Compelling Circumstances that has been accepted by ELSIMATEELSIMATE may refuse to provide or continue to provide a Programme to a Learner in one or more of the following circumstances:The Learner, or their Official Sponsor, failed to pay an amount he or she was liable to pay ELSIMATEdirectly or indirectly in order to undertake the Programme The Learner breached a condition of his or her Learner Visa (where applicable)

Through the Education Partner review process, ensure their refund practices are clearly stated and publicly available Develop and make publicly available Learner Complaint Management and Review of Decision procedures for issues regardingLearner Fee refunds

The Learner breached a condition of his or her Learner Visa (where applicable) Misconduct by the Learner in accordance with ELSIMATE's policies on misconduct.In the event that the institution is forced to close down due to natural disasters and closure byBQA