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FIVE GUYS CERTIFICATION EXAM
Approximately how many minutes should a basket of fries pre-cook for? - Answers- 2 1/2 minutes In the morning if the fryers or grills will not turn on you should ______. - Answers- Make sure the power cord is fully plugged in, drain valve is fully closed, and the gas hose is properly connected What is the significance of never having empty fry baskets on the line? - Answers- Empty baskets will eventually cause a bottleneck on the fry station If your store runs out of bread and you cannot borrow bread from another location what do you have to do? - Answers- Close the store Match the temperature to the correct piece of equipment. - Answers- Grill: 350 F Fryer: 345 F Hot hold: 140 F When you see ______ juice, the patty is done. - Answers- Clear Time and temperature checks should be performed at minimum every ______ hours. - Answers- 2 You must perform a boil out every time you change your oil. - Answers- True What is the primary reason for toasting the buns golden brown? - Answers- To prevent the bun from becoming soggy What is the maximum number of days new employees have to complete their required courses in Five Guys University? - Answers- 31 If the grill needs to be adjusted above or below 350°F to cook a patty correctly, what is most likely the issue? - Answers- The grill is out of calibration When can stores be visited by secret shoppers? - Answers- Any time the store is open You should start watching for the acid effect once potatoes have been soaking for ______ hours. - Answers- 20 How many times per year will stores receive food safety audits? - Answers- 4 When should critical food safety violations be fixed? - Answers- Immediately How often should employees working the register verify the contents of their drawers with their manager on duty? - Answers- Before and after each shift
Match the technology system to the correct description. FGU: BOH: BOSS: Extranet: Market Force: - Answers- FGU: Employee training BOH: Company document storage BOSS: Bread Ordering Subscriber System Extranet: Store financial system Market Force: Secret shopper website What happens if a store does not order bread for a delivery day? - Answers- An average of the previous four orders for that day are received Which of the following should NEVER be used to put out a grease fire? - Answers- water The temperature of water for cut fries should not rise above _______. - Answers- 55°F, 12.7°C Floor cleaner should be mixed with ______ water. - Answers- cold If you have cut fries exhibiting the acid effect, what should you do? - Answers- Throw all buckets from that batch in the trash, then wash, rinse, and sanitize the buckets How high can boxes of oil be stacked in the dining room? - Answers- 2 Final cooked fries should be cooked until they are ______ on the outside and like a ______ potato on the inside. - Answers- Firm, mashed During morning prep, when should stores start cutting the potatoes? - Answers- First thing in the morning It is acceptable to prep in advance for more than one day. - Answers- False Which of the following is the manager's best practice during a food safety audit? - Answers- Walk with the specialist during the audit Cut fries turn black when they have been held ______. - Answers- Too long out of water At night, after you have cleaned the fryer filter drawer and reset it with new paper, where should the drawer be stored? - Answers- The lower shelf of the fry dump station
New employees should complete all their Five Guys University courses as quickly as possible before they can begin training on the line. - Answers- False After the pre-cooked fries have been properly cooled, approximately how many minutes should they be final cooked? - Answers- 2 1/2 - 3 The primary purpose of the shift change is to ______. - Answers- Set the next shift up for success Hood vents should be taken down and washed ______. - Answers- Daily Name the six pathogens. - Answers- Shigellosis, Salmonella, Salmonella (non- Typhoidal), E.Coli, Hepatitis A, and Norovirus What are the three things you must check when receiving ground beef during a delivery? - Answers- Packaging, Temperature, Grind-on/pack date When cooking a hamburger, clear juice should tell you that the burger is done. - Answers- True Secret shopper award payouts for a shop should be distributed equally among ______.
- Answers- All employees working the shift Following the daily ______ posted in the back of house will help you keep your entire store in good condition. - Answers- Cleaning Schedule/Calendar How much bread should you always have in stock in case a delivery is delayed? - Answers- Enough to get you through the next delivery date What should be placed at all entrances during inclement weather? - Answers- Wet floor signs, Mats Boxes of peanuts should be at least ______ full. - Answers- 3/ Employees exhibiting symptoms of a foodborne illness should be ______. - Answers- Excluded from the restaurant What should you do if you have questions about shop results? - Answers- Contact your district manager To allow time for clean-up and pre-shift meetings, morning prep should be finished at least ______ minutes prior to opening. - Answers- 30 Which of the following are purposes of the Secret Shopper program? - Answers- Create an employee culture of "personal ownership", Reward employees for achieving
standards of quality and service, Provide a way for corporate to keep track of individual employee performance, Gain customer perspective Approximately how many ounces should a balled patty weigh? - Answers- 3.5 - 3. ounces (99 - 104 grams) Cold, potentially hazardous foods need to be stored between ______ and ______. - Answers- 33° F (.6° C), 41° F (5° C) Free-standing potatoes can be stacked a maximum of ______ bags high and potatoes against a wall can be stacked a maximum of ______ bags high. - Answers- 4, 5 The lunch rush has been busier than expected so you prep another case of meat at 7:00 PM to get you through the night shift. What time does that meat expire on the following day? - Answers- 4:00 PM Burgers should be ______ out with the patty press one time only. - Answers- Evened Select the proper concentration range for Quat sanitizer solution. - Answers- 150 - 400 PPM Match the form of food contamination with the correct description. Biological: Chemical: Physical: - Answers- Biological:When hazardous microorganisms called "pathogens" are passed on to food Chemical:When cleaning/sanitizing agents contaminate food due to improper use or storage Physical:When hazardous foreign or naturally occuring objects are introduced to food Tasks you are NOT allowed to perform one hour prior to closing. - Answers- Stack unused chairs, Clean the bread grill, Filter unused fryers Pre-cooked fries should sit and rest for at least how many minutes? - Answers- 2 1/ Which two certificates are all Five Guys managers required to have? - Answers- Quality control, food safety Managers are the only employees that need to be trained to spot food safety threats. - Answers- False What is the best way to describe the Five Guys approach to food cost? - Answers- We manage food cost in the back of house, but not between us and the customer It is okay to leave entrances unlocked during prep or closing as long as nobody is around outside. - Answers- False
Make judgements about allergen safety for them Offer suggestions and alternatives Keep their order separate from other orders - Answers- Make judgements about allergen safety for them Match the term to the correct definition. Wash Sanitize Reduce pathogens to safe levels Remove Surface Dirt - Answers- Wash: Remove Surface Dirt Sanitize: Reduce pathogens to safe levels If the fryer filter pump is returning oil slowly what should you do? - Answers- Check to make sure the waffle rack is below the filter paper Make sure the strainer cap is tight and clean Make sure the filter paper is not too dirty When and where in the United States did Five Guys start? - Answers- 1986 in Arlington, Virginia Check the box next to the stations that all new employees should be able to work after their training is complete. Register/Front of House Dressing Grill Fries - Answers- All of the above What is the name of the weekly newsletter that contains Five Guys news and potato board information? - Answers- Patty Press Ticket times over 8 minutes indicate issues throughout the operations at that moment. - Answers- True We don't allow bags of bread to be stacked on top of each other primarily because the bread ______. - Answers- Is fragile The fries should sit on the racks or above the oil until they appear ______, ______, and ______. - Answers- Dull, soft, limp Where do you submit issues if you have problems with bread quality? - Answers- Bread Ordering Subscriber System (BOSS) Cashiers should repeat the order back to the customer before completing the order. - Answers- True
Match the designated use to the correct bucket. White Orange/Black Cut potatoes, Salt, and Sugar Grease and cleaning solutions - Answers- White: Cut potatoes, Salt, and Sugar Orange/Black: Grease and cleaning solutions What should you do if you notice a problem or defect with product in the store? - Answers- Submit a product issue form Which of the following are the best practices for safe money handling? - Answers- Counting drawers before and after each shift with the employee that worked the register Checking large bills with a counterfeit detection device prior to accepting payment Counting cash at the manager's desk, out of line of sight of windows. By Five Guys standards, the temperature of potentially hazardous foods should be taken every ______ hours. - Answers- 2 On section two, the patty should be flipped when you see a good amount of ______. - Answers- Blood The three main items that must be included on a product issue form: a comprehensive description of the issue in question, the exact amount of product in question that credit is being requested for, and ______. - Answers- High quality pictures of all affected items Who are the Five Guys? - Answers- Jim, Matt, Chad, Ben, and Tyler Which of the following best describes the appropriate music volume level in a store? - Answers- Enough to hear the person next to you, but not the table across the room
