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Frequently Asked Questions
PC troubleshooting tips MAC troubleshooting tips Logging in Professional Education Center website functionality Registering for an activity Printing certificates, claiming credit, authorization codes, and vouchers NIH Stroke Scale Payment processing Other
PC troubleshooting tips:
What browser should I use?
You may use a current version of any of the following browsers: Internet Explorer, Safari, Firefox or Chrome. The portal will support previous browser versions assuming that the browser is continuing to receive support from the browser’s developer. Please make sure that you are able to access the internet through any firewalls or proxy servers.
What are your website requirements?
The website requires a user to have a current browser such as Internet Explorer, Safari, Firefox, or Chrome, You may also need Windows Media, and Active X settings to view certain content. You will need a pdf reader such as Adobe Acrobat in order to view your certificate. The end user should have a high-speed connection such as DSL or Cable connection for most of our online activities. Some activities may require Java.
I click on a link and nothing happens. How can I access these sections?
There may be occasions when you click on a link inside the Professional Education Center and nothing seems to happen. The issue may be related to the pop-up blocker installed on your computer. In order to get around this issue, hold the Ctrl key when you click on the link. The Ctrl key will disable your pop-up blocker for this one instance and the window should appear. Instead of disabling your pop-up blocker permanently, just hold the Ctrl key each time a window does not appear for you.
What do I do if I get an error message on my PC (Windows Computer)?
If you are getting a page error message trying to login or launch a page, it is usually just your browser trying to connect to our site. Try this suggestion: It often helps to delete your Temporary Internet Files, history and Cookies. Under Tools on the browser menu go to Internet Options and under the General Tab under Browsing History, click Delete and then delete temporary internet files, history and cookies.
What do I do if I have an issue playing the NIHSS videos on the PC?
- The NIHSS videos are streaming and do not require a Media player.
MAC troubleshooting tips:
I am unable to submit my answers to the survey questions or claim my certificate.
If you are running a Macintosh Operating System with Internet Explorer 7 as your browser, you might experience technical issues when you submit your survey responses. In order to submit your survey, you can complete either of the following 2 options:
Use a different browser such as Netscape, Firefox or Safari, or Contact the Professional Education Center via email ([email protected]) for assistance.
What does my Mac need in order to complete the NIHSS?
Click on this link: http://www.microsoft.com/download/en/details.aspx?id=9442. If you are still experiencing issues go to Microsoft’s website and click on Downloads, then select Windows Media Player Downloads then search for the Flip4Mac plug-in for your QuickTime program to run the NIH Stroke Scale Videos.
If having issues with a plug in, then if using Firefox, change to Safari. If this doesn't work for your Mac then using a PC would be another option.
Logging in:
Why do I have to log in to enroll in an offering?
You must log in for the Professional Education Center to assign the appropriate certificates or price that are based on a combination of your profile values. This also allows us to maintain your activity registration and completion for your future reference.
What do I do if I get a message that reads "too many login attempts, please click forgotten your username or password" and my new password won’t work?
After receiving the email with your new password, you will need to close the current browser you are working in and open a new one. You may need to wait approximately 10-15 minutes before attempting to log in again.
Professional Education Center website functionality:
What is the Professional Education Center?
It is a learning management system that allows you to access many of the association's educational offerings:
Register and claim credit for live conferences and workshops. View web-based educational activities online. Central repository for CME/CE credit. o Claim your CME/CE credit hours. o Print your CME/CE certificates. o Track your progress and participation.
What is the Completed Activities page?
When you complete an activity, it will be automatically added to your Completed Activities page. After you have claimed a continuing education certificate, your Completed Activities listing will be automatically updated.
How do I get more information on the Spotlight Series?
To get more information on the spotlight series please go to spotlight.heart.org
Register for an activity:
I have enrolled in an activity, now what do I do?
From within your Activities in Progress page, select the plus sign “+” associated to the activity for a brief description of information about the offering. Select the title of the offering and you will be directed to an individual activity detailed information page.
Printing certificates, claiming credit, authorization codes, and vouchers:
How do I print my certificates?
For any offering that has been completed satisfactorily a link is available to initiate the certificate interface.
To print an activity certificate:
- Navigate to the My Completed Activities page.
- Click on the certificate icon next to the activity name.
- Download the certificate file.
- Click Print.
For further assistance fill out the form on the Contact Us page or call our toll-free phone number at 1-888-242-2453 (available between the hours of 8:00 am – 5:00 pm CST).
Why am I not seeing the certificates that I need?
The certificates available depend upon your Primary Classification and Secondary Classification in your portal profile.
- Click the My Account tab located at the top of the page.
- Update your Primary Classification and Secondary Classification values and update any other information necessary.
- Click Save.
- For further assistance fill out the form on the Contact Us page or call our toll-free phone number at 1-888-242-2453 (available between the hours of 8:00 am – 5:00 pm CST).
Which certificate do I claim?
Your certificate will depend on your classification. The most common certificates claimed are the following:
ACCME (Accreditation Council for Continuing Medical Education) o AMA Certificate of Credit - Physicians o AMA Certificate of Attendance – Non-Physicians ANCC (American Nurses Credentialing Center) – Nurses ACPE (Accreditation Council for Pharmacy Education) – Pharmacists CDR (Commission on Dietetic Registration) - Dieticians CECBEMS (Continuing Education Coordinating Board for Emergency Medical Services) – EMT/Paramedic IACET (International Association for Continuing Education and Training)
How do I claim/print my certificate using an authorization code?
- Sign in with your username and password.
- Search for the activity title in the Search box located at the top of the page.
- Click on the Register button.
- You will be prompted to put in the case sensitive authorization code. Note: The authorization code was provided to you at the live activity. If you no longer have your code, contact customer support for assistance.
- Click Continue and complete the associated course activity elements (evaluation, post- test, etc.).
- Once the course activity has been completed, your activity will be moved to the Completed Activities tab and will remain there for future reference.
- To print your certificate navigate to the Completed Activities tab and click on the certificate icon next to the live activity name.
- For further assistance fill out the form on the Contact Us page or call our toll-free phone number at 1-888-242-2453 (available between the hours of 8:00 am – 5:00 pm CST).
What is a voucher?
A voucher is a registration code or set of codes that allow a user to enroll into the activity. The registration/voucher code is used as the method of payment. Enter the code into the discount code field in the payment screen and the payment for the activity will be updated.
How long will I have to claim credit for the activity?
For live activities credit must be claimed within 6 months of activity. Pharmacy credit must be claimed within 30 days of activity. Fall all other activities, credit should be claimed immediately upon completion of the activity.
Updating your profile:
I have updated all of my information, and I am still not seeing my correct information, correct certificates or the correct price in the Professional Education Center.
- Log in and click My Account tab located at the top of the page.
- Update any information as necessary.
- Click Save.
Can I pay by check?
No. At this time, we only allow credit card transactions.
Why is there a charge for some courses?
The fee supports the hardware, software and development costs for current and future education programs.
Why are some activities free for members?
Selected activities are provided as a benefit of AHA membership.
Other:
I am having technical difficulties, how do I get help?
Please contact our customer support at 1-888-242-2453 or fill out the form on our Contact Us page.
