Download Funeral Service Directing Exam 1 Questions and Answers and more Exams Service Management in PDF only on Docsity!
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most common means of notification. - - - correct answer ✅Telephone the request usually made by a surviving family member to request funeral - - - correct answer ✅First call Good funeral services begin with what? - - - correct answer ✅Statement of Trust Factors that contribute to the image during the initial call are: (6) - -
correct answer ✅Salutation Tone of Voice Speed of questions & Pronunciations Diction Volume Phone Image The funeral director's tone of voice should be - - - correct answer ✅sympathetic yet professional
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The funeral director's tone of voice should not be - - - correct answer ✅overly sad, furlom, cheerful When answering the phone at the funeral home, you should state what? - - - correct answer ✅Name of funeral home, his/her name The speed of questions and pronunciation should be slightly __________ than that of a normal telephone conversation. - - - correct answer ✅slower Diction should be _____________ and ______________. - - - correct answer ✅clear, crisp Volume of the funeral director's voice should not be too _________ or too ______. - - - correct answer ✅loud, quiet During the notification of death call, the funeral home should receive AT LEAST the following information (7) - - - correct answer ✅Name of desceased
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The transfer of the deceased from the place of death to the funeral home is called - - - correct answer ✅Transfer/Removal of Remains
. A transfer vehicle could be what? - - - correct answer ✅Hearse, Mini Van, Utility Van Factors to determine what vehicle to take could include: __________ and _________ of the deceased - - - correct answer ✅age, location Its becoming more common to use a ___________ or ____________ when making removals from _______ - - - correct answer ✅Mini van, utility vehicle, institutions Removal Vehicles should be equipped with - - - correct answer ✅cot, flexible stretcher During home removals, at least ____ individuals should arrive. - - - correct answer ✅ 2
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No matter the circumstances, the directors or removal team should be as _________, _______, and _________ as possible. - - - correct answer ✅dignified, caring, professional The removal vehicle should also be equipped with others items (other than cot), such as - - - correct answer ✅Sheets Pillows Pouch Gloves Blanket Towels Cotton Disinfectant Gowns Regardless of whether you wear conservative clothing or a more casual style of clothing for removal, they should always be ______ and ______ so that they conform to local customs. - - - correct answer ✅Neat, clean ____ and ________________ Removals may require additional release forms before removal. - - - correct answer ✅Institutional forensic During removal, if furniture is moved, the removal team should - - - correct answer ✅put it back from where it was moved from
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The funeral director must present the _________________________ before (prior) to discussing any costs related to services. - - - correct answer ✅general price list Some items that the family should (may) bring to the arrangement conference is: - - - correct answer ✅SS# Clothing Photo Any applicable insurance policies Military discharge papers, Cemetery deed. usually first person to hear the story of death of the deceased. - - - correct answer ✅Funeral Director The planning process of the funeral has many details such as: - - - correct answer ✅Writing death notice/obit. Date & Time for visitation & disposition Coordinated with clergy of funeral celebrant merchandise selection floral selection
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automobile needs explanation of expenses explanation of government forms Financial Arrangements Service Details Usually a classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published is called - - - correct answer ✅Death notice The arrangement conference must be held in the funeral home. (True/False) - - - correct answer ✅False A funeral director needs to ___________ to the family and learn about the deceased in order to help provide a meaningful service. -
correct answer ✅Listen
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Please list 11 funeral options. - - - correct answer ✅1. Funeral with body present with public viewing, service, and committal 2.Funeral with body present with a private viewing, public or private service and committal. 3.Funeral with body present but all facets are private. 4.Funeral with body present but no viewing but a public service and public or private committal 5.Funeral with the body present with no viewing and everything else is private. 6.Public graveside service with the body present to be distinguished from a committal service. 7.Direct disposition by cremation or internment preceded or followed by a public or private service without the body present. 8.Direct disposition by cremation or internment preceded by viewing. 9.Direct disposition by cremation or internment with no viewing or attendant rites or ceremonies. 10.Body donation preceded or followed by a public or private service with the body or cremains present.
- A body donation without any public or private service.
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a service without the body present usually held days or weeks after the disposition (another definition: funeral service with the body not present) - - - correct answer ✅Memorial a scheduled assembly of family and friends following a death - - - correct answer ✅Memorial Gathering List the methods of disposition. - - - correct answer ✅Burial Cremation Body donation To meet needs of some families, funeral directors can use a _______________________ instead of a member of clergy for non- religious funeral services. - - - correct answer ✅Funeral Celebrant Please list the items that would be considered as vital statistics (varies from state to state-these are the normal). - - - correct answer ✅Name, Address, place/date of death, gender, race, marital status, date/place of birth, veteran, doctors name, cause of
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3.Funeral Director/Embalmer 4.Registars info Please list the four purposes of a death certificate. - - - correct answer ✅1.Show cause of death or medical research 2.Legal permanent record of death 3.permanent stat. report of deceased 4.settle estate, legal affairs The form required by the FTC to be given to the family at the end of the arrangement conference; listing all services and merchandise selected by the family. - - - correct answer ✅GPL Any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf is considered a - - - correct answer ✅Cash Advance Agreements which involve the funeral director because the family being served has contracted with someone else for services or
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merchandise also available to the funeral home. - - - correct answer ✅3rd party contract ______, ______, and ________ make strong first impressions and set the tone for everything that follows. - - - correct answer ✅empathy, patients, kindness The Burial-Transit permit is issued or legal permit for: (varies from state to state) - - - correct answer ✅moving the body across state lines. List the 10 types of services available. (Today a man might investigate gold diggers causing great chaos.) - - - correct answer ✅Traditional/ Religious Service Adaptive Funeral Memorial Service Memorial Gathering Immediate Burial Graveside service Direct Cremation Cremation Funeral
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automobile generally used for transporting the uncasketed dead human body from the place of death to the mortuary. - - - correct answer ✅First Call Car (Transfer Vehicle) any carrier required by law to convey passengers or freight without refusal if the approved fare or charge is paid (airline, train, etc.) - - - correct answer ✅Common carrier Agreement entered into by two parties for the benefit of another. -
correct answer ✅Third party beneficiary contracts One of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider after initial services have been provided by another firm at the locale of the death. Funeral Rule requires package pricing of this service with a description of the components included. - - - correct answer ✅Receiving remains a news item concerning the death of a person which usually contains a biographical sketch. - - - correct answer ✅Obituary
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the term applied to the completing of the service and financial details of the funeral. - - - correct answer ✅Funeral Arrangements any method of disposition of the human remains without formal viewing, visitation or ceremony with the body present. - - - correct answer ✅Direct Disposition What are the two divisions of the Protestant religion. - - - correct answer ✅Liturgical & Non-Liturgical What two denominations make up Liturgical - - - correct answer ✅episcopal & Lutheran What denominations make up Non-Liturgical - - - correct answer ✅Baptist, Methodist, Church of Christ, Presbyterian, Assembly of God, Church of God, Nazarene What denomination will a Eulogy NOT be given. - - - correct answer ✅Episcopal
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any western Christian who is not adherent to the roman catholic church. - - - correct answer ✅Protestant A form of worship having scriptures as the central element with the actual order of worship determined by the local congregation and clergy. - - - correct answer ✅Non Liturgical The main body of the church where the seating is provided. - - - correct answer ✅Nave Entryway to the church proper. - - - correct answer ✅Narthex The prescribed order of worship issued by some churched, with the Eucharist or Holy communion as the central element. - - - correct answer ✅Liturgical
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One who carries the processional cross in the ecclesiastical processions - - - correct answer ✅Crucifier The place above the altar of the church, usually enclosing the clergy and other officials. - - - correct answer ✅Chancel An elevated place or structure which sacrifices are offered or religious rites are performed. (Protestant) - - - correct answer ✅Altar An altar attendant - - - correct answer ✅Acolyte Belonging to a parish; restricted to a parish. - - - correct answer ✅Parochial A symbolic cloth covering placed over the casket. - - - correct answer ✅Pall
