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FUNERAL SERVICE MANAGEMENT 2,
FINAL EXAM QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 100% CORRECT RATED A+
Q: What are examples of hardwoods used in casket construction? A: ✔✔ Birch, cherry, mahogany, maple, oak, pecan, poplar, salix, walnut Q: What are examples of softwoods used in casket construction? A: ✔✔ Spruce, pine, redwood, fir, cedar, cypress Q: What is the topmost part of the casket shell, including the rim (ogee), crown, pie (fishtail), header, and flanges called? A: ✔✔ Cap or lid Q: What type of casket interior style is tightly drawn and fitted to the shape of the casket? A: ✔✔ Tailored style casket Q: What is the part of the casket handle that is attached directly to the body of the casket? A: ✔✔ Lug or ear Q: What is any box or container designed to hold a dead human body prior to burial called? A: ✔✔ Casket Q: What are the most common metal gauges used in caskets? A: ✔✔ 16 gauge, 18 gauge, 20 gauge
Q: What are two types of ferrous metal caskets? A: ✔✔ Steel and stainless steel Q: What are two types of non-ferrous metal caskets? A: ✔✔ Copper and bronze Q: How are metal caskets measured? A: ✔✔ By gauge (thickness of the metal) non ferrous caskets are measured in - ANSWER✔✔oz per sq foot sides and ends of the casket shell - ANSWER✔✔the body panels are compose the bail handle - ANSWER✔✔a single handle in which the ear, arm, and bar are one unit is a stamped hardware - ANSWER✔✔less expensive hardware where the casket sections are pressed onto a hydraulic press is perfection half couch - ANSWER✔✔have the rim/ogee raises with the lid regular half couch - ANSWER✔✔the rim/ogee does not raise with the lid overthrow/overlay - ANSWER✔✔another name for the throw is called the casket interiors - ANSWER✔✔crushed
spun polyester execelsior (wood wool) kapok tufted - ANSWER✔✔a casket interior with subsequent stitches taken, forming small raise puffs is called two pieces - ANSWER✔✔a single hinged panel is when the cap is in management - ANSWER✔✔the act of motivating towards the achievement of a goal is pre-funded, pre-need contract - ANSWER✔✔arrangements made in advance of need, including provisions for funding or payment natural disasters - ANSWER✔✔"mother nature" accidental - ANSWER✔✔"crash" man-made - ANSWER✔✔"shooter" take them to court - ANSWER✔✔if different family members of the family of the deceased disagreed on honoring or not the deceased's wishes, then.. serve the families - ANSWER✔✔the primary objective in a funeral service business is to
cons of pre-need - ANSWER✔✔required full scale marketing and support short falls may undermine profit trust magnifies shortfall potential disaster - ANSWER✔✔a sudden event that causes great damage or loss is a Disaster Mortuary Operational Response Team - ANSWER✔✔DMORT stands for trust or bank account - ANSWER✔✔100% of pre-need money can be placed into a planning - ANSWER✔✔a manager that can think through every project and develop a through complete plan to carry the project to completion is called the process of directing or acuating - ANSWER✔✔a function managers need to get the members of the organization to perform in ways that will achieve the company's objectives is the process of funeral director - ANSWER✔✔in a disaster, the --- has to assume a critical role when it involves multiple fatalities insurance license - ANSWER✔✔a person does not have to be licensed to make pre-need arrangements; however they must have a evaluating or controlling - ANSWER✔✔measuring the performance and comparing it to the company's expectations is the process of
three inches in length - ANSWER✔✔the larger than average size casket increases by air tray - ANSWER✔✔a transfer container consists of a wooden tray with a cardboard covering is an combination case - ANSWER✔✔a transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations is a length - ANSWER✔✔infant and children size caskets size progress in increments of 6 inches in burial vault - ANSWER✔✔an outer enclosure with offers protection from the earth load as well as possessing sealing qualities is called a 6'3x22 or 75x22 - ANSWER✔✔adult wood casket 6'6x23 oe 78x23 - ANSWER✔✔adult metal casket non-gasketed closure methods - ANSWER✔✔hermetically sealed latched closure threaded fastener chemical compound doeskin, moleskin - ANSWER✔✔a heavy durable cotton fabric with a thick velvety nap on one side that measures 1/8th of an inch or less is
polished, gloss, brushed - ANSWER✔✔a casket type finish where the surface is made smooth and glossy usually by friction; brought to a highly developed, finished, or refined state-burnished is a plated - ANSWER✔✔the finish created when base metal is coated by another metal through electrolytic process is called 84x29 of 7'x29 - ANSWER✔✔outside dimensions of an average adult casket 30x86 - ANSWER✔✔inside dimensions of a burial vault gasket - ANSWER✔✔a single molded piece of rubber is called a elliptic shell design - ANSWER✔✔half circle octagon shell design - ANSWER✔✔eight corners square shell design - ANSWER✔✔right angles grave liners: grave box, dome/bell, concrete, sectional - ANSWER✔✔outer enclosure that offers protection for the load but without sealing qualities is called a metal/ziggler case - ANSWER✔✔a gasket-sealer container used as an insert in a casket for extreme cases
bi-unit - ANSWER✔✔showing separately the price of the service and price of the casket is itemization - ANSWER✔✔each service is priced separately is called crypt - ANSWER✔✔a chamber in a mausoleum that is used to contain the casketed remains of the deceased is called a flat marker - ANSWER✔✔lay flush to the ground slant marker - ANSWER✔✔slants at a 45 degree angle flush marker - ANSWER✔✔even with the terrain bevel top marker - ANSWER✔✔slightly slanted merchandise - ANSWER✔✔the goods that are bought and sold are called indirect lighting - ANSWER✔✔lighting reflected off an object is called traffic flow - ANSWER✔✔caskets displayed from right and then move to left is called consecutive method - ANSWER✔✔increasing and decreasing method is
marker - ANSWER✔✔a small headstone usually one piece used to identify a grave is a tablet/die and a base - ANSWER✔✔an upright marker consists of a consignment - ANSWER✔✔when the funeral director does not have to pay for the merchandise that will be displayed until it is sold is called consumer value index - ANSWER✔✔the percentage derived by dividing the wholesale amount of merchandise by the retail price of the merchandise is the incadescent - ANSWER✔✔the best lighting to use in the selection room is church truck - ANSWER✔✔wheel collapsible support for a casket casket rack - ANSWER✔✔2 or 3 caskets are placed for display casket stand (standard) - ANSWER✔✔support upon which a casket rest on in a selection room upright marker/monument - ANSWER✔✔the most common memorization used today lots/plots - ANSWER✔✔subdivision in a cemetery containing several graves is called
cash advance/accommodation - ANSWER✔✔other names for cash disbursements are indirect selection room procedure - ANSWER✔✔the funeral director does not stay in the selection room, but has done some form of pre-counselling of the caskets and the price is visible mode - ANSWER✔✔the number that appears most frequently is the range - ANSWER✔✔the upper and lower limits of a series of numbers is mean/average - ANSWER✔✔sum of numbers divided by the number of units is the median - ANSWER✔✔represents the midpoint of the numbers economic order quantity (eoq) - ANSWER✔✔the quality to be purchased which minimizes total cost is cemetery - ANSWER✔✔is a place where the dead are treated with the reverence while providing the living with an acceptable environment to express their emotions and memorialize their loved one
