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HCA 312- Human Resources Midterm Exam Study Guide., Exams of Management of Health Service

Stanford UniversityManagement of Health Service

HCA 312- Human Resources Midterm Exam Study Guide.

Typology: Exams

2025/2026

Available from 04/16/2026

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joyce-williams 🇺🇸

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HCA 312: Human Resources
Midterm Exam Study Guide
True or False: One needs to have a disability to be covered under the
Americans with Disabilities Act. - ANSWER False
What is the correct order of the succession planning process? - ANSWER
Review mission, identify critical positions, identify potential successors,
provide professional development, review the plan, update the plan
Employee empowerment - ANSWER enables decisions to be made by those
closest to the customer
The development of healthcare professionals is related to all of the following
except - ANSWER decreasing use of new technology due to costs
True or False: A profession is a means of support, while an occupation
requires specialization and knowledge. - ANSWER False
Human resource management includes - ANSWER informal management of
employees by all administrators
A senior executive of a company is asked to sign a contract to prevent her
from disclosing competitive information if she were to leave the organization
at some time in the future. This type of contract is known as - ANSWER a
noncompetition clause
An applicant for an office receptionist position is disqualified for further
consideration because she wears a hearing aid and the hiring manager
needs someone who has good hearing. Under the Americans with Disabilities
Act, courts are most likely to rule that - ANSWER this action constitutes
illegal discrimination because the employer is discriminating on the basis of
a perceived disability
In hiring a physician practice office manager, a critical incidents approach to
selection is best used for
1) determining the financial skills required to do the job
2) determining how the manager needs to communicate with staff
3) checking references
4) none of the above - ANSWER determine how the manager needs to
communicate with staff.
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HCA 312: Human Resources

Midterm Exam Study Guide

True or False: One needs to have a disability to be covered under the Americans with Disabilities Act. - ANSWER False What is the correct order of the succession planning process? - ANSWER Review mission, identify critical positions, identify potential successors, provide professional development, review the plan, update the plan Employee empowerment - ANSWER enables decisions to be made by those closest to the customer The development of healthcare professionals is related to all of the following except - ANSWER decreasing use of new technology due to costs True or False: A profession is a means of support, while an occupation requires specialization and knowledge. - ANSWER False Human resource management includes - ANSWER informal management of employees by all administrators A senior executive of a company is asked to sign a contract to prevent her from disclosing competitive information if she were to leave the organization at some time in the future. This type of contract is known as - ANSWER a noncompetition clause An applicant for an office receptionist position is disqualified for further consideration because she wears a hearing aid and the hiring manager needs someone who has good hearing. Under the Americans with Disabilities Act, courts are most likely to rule that - ANSWER this action constitutes illegal discrimination because the employer is discriminating on the basis of a perceived disability In hiring a physician practice office manager, a critical incidents approach to selection is best used for

  1. determining the financial skills required to do the job
  2. determining how the manager needs to communicate with staff
  3. checking references
  4. none of the above - ANSWER determine how the manager needs to communicate with staff.

Interdisciplinary care teams include

  1. insurers, providers, and patients
  2. providers, patients, and billing staff
  3. practitioners/providers, patients, and their family members
  4. patients, administrators, and pharmacists - ANSWER practitioners/providers, patients, and their family members True or False: Job descriptions are generally updated as job duties or job specifications change. - ANSWER False The process of job design includes
  5. acknowledgment of the employee's unique skills
  6. reduced flexibility in performing the job
  7. appropriate professional guidelines
  8. changing, eliminating, modifying, and enriching duties and tasks - ANSWER changing, eliminating, modifying, and enriching duties and tasks The "eating of the apple" method refers to
  9. focusing orientation on the core of the organization
  10. breaking up orientation into brief session over a period of days or weeks
  11. spreading "apple seeds" of organizational information in the employee's mind
  12. focusing orientation on juicy office gossip - ANSWER breaking up orientation into brief session over a period of days or weeks Organizational development can result in all of the following except
  13. increased productivity
  14. increased workload
  15. increased return on investment
  16. increased employee satisfaction - ANSWER increased workload Courts are likely to consider all of the following factors in determining whether hostile environment sexual harassment has occurred except
  17. frequency of the behavior
  18. severity of the conduct
  19. whether senior managers in the organization considered the behavior objectionable
  20. whether the behavior interfered with work performance - ANSWER whether senior managers in the organization considered the behavior objectionable A future-oriented job analysis
  1. Flexible work schedules - ANSWER Flexible work schedules Competitive advantage in the workforce is challenging to achieve because
  2. it is enduring and difficult for competitors to duplicate
  3. it requires alignment of all HR systems
  4. it takes time to do so
  5. HR practices' impact on it is not clear - ANSWER it takes time to do so True or False: A substance abuse treatment program for men hires only male therapists. This practice is likely to be considered legal because being male is a bona fide occupational qualification. - ANSWER False True or False: HR is moving from appraisals with multiple inputs to supervisor input only. - ANSWER False Which of the following laws regulates child labor in the United States?
  6. The Family and Medical Leave Act
  7. The Fair Labor Standards Act
  8. Title VII of the Civil Rights Act
  9. The Age Discrimination in Employment Act - ANSWER The Fair Labor Standards Act Under the employment-at-will doctrine
  10. an employer may fire an employee at any time but must give the employee at least one week's notice
  11. an employer may fire an employee but must provide written justification
  12. an employer may not fire an employee for an immoral reason
  13. an employee may quit a job at any time - ANSWER an employee may quit a job at any time Which of the following is not an obstacle to effective team functioning?
  14. Lack of power
  15. Overly high expectations
  16. Lack of communication from top management
  17. Lack of team member training - ANSWER Lack of communication from top management True or False: Implementation of an HR strategy requires management of internal and external stakeholders. - ANSWER True Which of the following is not a primary role of a healthcare administrator?
  1. Coordinate care
  2. Deliver care
  3. Manage care
  4. Organize care - ANSWER Deliver care In 2004, what percentage of RNs were not employed in nursing? - ANSWER 17 percent True or False: Augmenting status distinctions and barriers is one of the seven HR practices for effective healthcare organizations. - ANSWER False What is the main challenge of operational development?
  5. To remain relevant
  6. To remain flexible
  7. To become more effective
  8. To become less tedious - ANSWER To Remain Flexible True or False: The most rapid growth in the healthcare workforce has been in newer job categories. - ANSWER True What percentage of the US labor force do healthcare jobs constitute? - ANSWER 6. Which of the following is not part of a balanced scorecard?
  9. Short-term and long-term objectives
  10. Internal and external performance perspective
  11. Financial and nonfinancial metrics
  12. Measures of the internal and external environments - ANSWER Measures of the internal and external environments Which of the following is/are not usually included in a job description?
  13. Tasks
  14. Responsibilities
  15. Performance standards
  16. Performance appraisal - ANSWER Performance appraisal Each of the following is an advantage of internal recruitment except
  17. the applicant is known to management
  18. internal applicants usually bring new ideas to the organization
  19. internal recruitment may be faster than external recruitment
  20. internal recruitment is unlikely to be associated with the Peter Principle - ANSWER internal applicants usually bring new ideas to the organization
  1. Using an effective selection process
  2. Providing compensation that is well above market rates
  3. Providing a good orientation program
  4. Monitoring turnover rates in different departments - ANSWER Providing compensation that is well above market rates Which of the following is true about the use of reference checks for job applicants?
  5. Reliability tends to be low.
  6. Reliability tends to be high because previous employers have had experience working with the applicant.
  7. Reference checks are generally good predictors of job performance.
  8. Reference checks are more valuable when the old and new jobs are different. - ANSWER Reliability tends to be low. The level of job dissatisfaction among nurses is
  9. lower when compared with other professional groups
  10. about the same when compared with other professional groups
  11. higher when compared with other professional groups
  12. higher among male nurses - ANSWER higher when compared with other professional groups True or False: Unstructured job interviews are consistently more useful than highly structured interviews. - ANSWER False In assessing person-job fit, one is interested in learning
  13. whether an applicant has the knowledge, skills, and abilities to do the job
  14. whether an applicant's beliefs align with those of the organization
  15. whether an applicant will help the organization achieve its diversity goals
  16. whether an applicant's method of work is consistent with the norms of the organization - ANSWER whether an applicant has the knowledge, skills, and abilities to do the job True or False: The immediate goal of building a strong HR brand is to attract and retain the best employees. - ANSWER True Which of the following refers to employment practices that take race, gender, or ethnicity into consideration in an attempt to promote equal opportunity?
  17. Affirmative action
  18. Reasonable accommodation
  19. Employment-at-will
  20. All of the above - ANSWER Affirmative action

True or False: Understanding the significance of HR management is as relevant to line managers as it is to HR managers. - ANSWER True The primary function of organizational development is

  1. increasing an organization's profits
  2. decreasing an organization's turnover
  3. increasing an organization's effectiveness
  4. increasing an organization's morale - ANSWER increasing an organization's effectiveness A privately owned nursing home hires mostly Hispanic women. The hiring manager believes that only Hispanic women could "fit in" and therefore does not hire anyone who does not meet this profile. This practice is likely to be
  5. permissible because of the employment-at-will doctrine
  6. permissible because most of the local residents are Hispanic
  7. discriminatory on the basis of national origin in violation of Title VII
  8. permissible because the nursing home is a private company - ANSWER discriminatory on the basis of national origin in violation of Title VII The primary purpose of a realistic job preview is to
  9. evaluate an applicant's qualifications
  10. highlight the positive aspects of the job
  11. provide an applicant with a true picture of the job
  12. provide information for current employees to encourage them to refer their peers to the organization - ANSWER provide an applicant with a true picture of the job True or False: Most healthcare professionals are employed by hospitals. - ANSWER True True or False: Today's legal environment has created a need for more specific job descriptions. - ANSWER True True or False: An art therapist is a type of allied health professional. - ANSWER True Flexible work schedules
  13. are most relevant to patient care positions
  14. may reduce customer service
  15. are uncommon among employees
  16. allow employees to choose daily starting and ending times - ANSWER allow employees to choose daily starting and ending times
  1. assessment, design, determination, impediment, expansion
  2. analysis, design, development, implementation, expansion
  3. analysis, design, development, implementation, evaluation
  4. assessment, development, determination, impediment, evaluation - ANSWER analysis, design, development, implementation, evaluation True or False: The ADDIE model of training is the most common model of training. - ANSWER True In hiring a nurse for a hospital position, which of the following questions would be considered appropriate and likely defensible in a US court?
  5. What is your native language?
  6. When was your last physical exam?
  7. Will family responsibilities inhibit your ability to work different shifts?
  8. Are you authorized to work in the United States? - ANSWER Are you authorized to work in the United States? For an incident to be considered sexual harassment
  9. sexual favors must have been sought in return for some employment opportunity
  10. the harassment cannot have occurred between members of the same sex
  11. other employees must be able to provide witness testimony to the harassment
  12. none of the above - ANSWER none of the above