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Ch. 7 Showing Respect : ‘© trust in nurse - patient relationship = themes © acceptance of a client's pect... ~ ideas QOhonors a person's worth = feelings @ contributes to a person's identity - experiences -enhances energy ©“ value you. You are important to me." ~promotes confidence ‘* warmth + respect= unconditional positive regard ® earns admiration . accepting Others for what they are © cave in an unpossesive way Showing respect to patients: © look Gt your parent © offer your undivided attention © maintain eye contact © Smile it appropriate © move toward the other person © determine how the other person likes to be addressed © Call the client by name introduce yourselt ° make Contact with a handshave or by gently touching the individual For a first time contact: For an ongoing relationship : © make it clear who you are + your role © ensure that pt recalls who you are + role © wear name pin + ID badge © determine pr's needs © ASK what pr needs/ wants © indicate that you recall pt details ° be dear about how you can help © review confidentiality ° indicate how you will protect pt confidentiality © refrain from gossiping about otner Ps © if appropriate, Suggest referral So-that Pr will receive required assistance %K The Woreplace Bullying Institute Ae Ly bullying: repeated, heatth harming mistreatment of one or more persons (targets) by one or more perpetrators. by abusive conduct that is: ® threatening © humiliating © intimidating © sabatoge © verbal abuse 2 7 7 — suffer abusive conduct 2 | 7 > witness it F2 7 — are aware of workplace bullying