Human Resources Management Practices, Exams of Advanced Education

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SHRM CERTIFIED PROFESSIONAL EXAM

QUESTIONS AND ANSWERS WITH

MULTIPLE CHOICE AND CORRECT SELECTED

PRACTICE SOLUTION 2023

A trainer is reviewing how well a training activity was received by the people in the workplace. What form of training analysis is that person using? A. Reaction B. Behavior C. Results D. Learning - A. The trainer is using a reaction plan to determine what is happening based on how people act and what might occur A person's general knowledge and skills for work can be interpreted as: A. Return on investment B. Human capital C. Economic functionality D. Stress response - B Joseph wants to receive a specific benefit at retirement. Jim has his employer match his regular contributions for use in retirement. What makes Jim's retirement plan different? A. He uses a contribution plan B. His retirement plan isn't defined C. He knows what benefits he holds D. He is getting the money sooner - A. Jim is using that entails him giving money to his program now with the intention of getting more money in the future. Which of the following in the workplace could be interpreted as a "perk"?

A. Compensation B. Prerequisite C. Benefit D. Incentive - D X B. A prerequisite is something discretionary in nature. This could be access to a company car or an in-store discount. Social Security can be provided to American workers as: A. Compensation B. Prerequisite C. Benefit D. Incentive - B X C. A benefit is something that is special compensation for certain actions. This includes non-wage compensation. What makes outsourcing different from off-shoring? A. Outsourcing is about transferring work sources outside the country B. Outsourcing entails moving work to groups outside one's payroll C. Off-shoring entails moving part of a business to an external in a nearby country D. A and B - B Some alternatives should be prepared when a strategy is developed for promoting HR actions. How many alternative options should be included at least? A. 3 B. 4 C. 5 D. 6 - A X B. You need at least four alternative options with different cost, schedule, and risks involved with each one. The Drug-Free Workplace Act states that an HR firm needs to provide the following to employees: A. Details on counseling or rehabilitation programs

B. Penalties for drug violations C. Details on the dangers of certain drugs D. All of the above - D The Lilly Ledbetter Act is a law for HR groups to follow regarding: A. Fair pay B. Discrimination from sex C. Pregnancy discrimination D. Employee selection rules - C X A. The Ledbetter Act of 2009 states that people should be paid the same for doing the same job based on experience and not on gender or other demographic points Geographic differential pay may be offered when: A. People are expected work longer in certain parts of the country B. It costs more to access a work site in certain areas C. Taxes are different in one place D. All of the above - D X B. A geographic differential pay plan works when a person's environment or other travel needs make it harder to do the job Which of these makes the person considered a stakeholder? A. The person is a spouse of someone involved in the company B. The person has some investment in the company C. The person regularly shops at the store D. The person regularly reads advertisements for the store - B What aspect of your HR work is not likely to be outsourced? A. Resource planning B. Payroll review C. Unemployment insurance D. Works compensation claims - D X

A. Resource planning is identifying current goals for work and what is needed for attaining results. It would be difficult or impractical for this segment of the work to be outsourced. An identified risk in an enterprise may be called a: A. Key risk indicator B. Analysis fault C. Danger condition D. Barrier to entry - A What should be done after you train your employees on how they are to handle risks in the workplace? A. Select the largest concerns of value B. Review plans for evolving and changing the work C. Create a framework for the operation D. Assign ownership to certain concerns - C X D. You can assign ownership of key risk indicators to certain people in the workplace and then plan reviews based on how those people are capable of handling them. What can be done when aiming to resolve risks based on an enterprise risk management process? A. Produce an action plan B. Find ways to eliminate redundancy C. Review how you can avoid risks D. All of the above - D Which of the following is not part of a SWOT analysis in business? A. Strengths of the organization and operations B. Outside threats to the business C. Workers compensation D. Opportunities for development - C

What should you review when analyzing the management in your workplace based on its functions? A. What a team does to avoid actions B. How it is capable of handling risks C. How different plans are resolved D. Knowing how people may use software programs of value - D X B. The capability of the management should be analyzed alongside how particular risks that are influential in the workplace. What defines a person-based system? A. Pay based on performance B. Pay from seniority C. Pay for how well a person can work based on competency D. Pay through a salary structure - B X C. The structure focuses on how competent a worker is and how that person might advance A structural change is: A. A slight procedural alteration B. A new manager coming in C. Certain jobs being removed D. A change in the hierarchy in the workplace - D A business that is interpreted as floundering has the following concern: A. It is unable to pivot B. It is not aware of the situation C. The entity can disrupt others D. The entity has been disrupted - D X B. A floundering business can pivot and therefore not be easily disrupted. A business that is aware of its situation and can provide pivot is known as a: A. Ponderer

B. Survivor C. Loss Leader D. Nimble Entity - B Roger Green states that disruption is not an event, but is a process that: A. Can be avoided B. Is a certainty C. Should be managed D. Is impossible to recover from - B X C. This statement is one of Green's Laws of Disruption. A process has to be managed if a business is to survive complications or other disruptions. The MBO process entails all but which one of these steps? A. Monitor performance B. Reward the performer C. Review competitors D. Set goals - C The goals in an MBO should be set based on A. Difficulty B. Variety C. Flexibility D. A and C - D X A. Goals are to be established based on how well people can accept them, how difficult the goals are. What works best when establishing a competitive advantage? A. Technology B. Human capital C. Innovative ideas D. Customer quality - C X

B. Human capital refers to the people in the workplace and the innovative ideas or actions they bring to the table. The human capital is necessary to ensure that a business can continue to grow and be more likely to succeed. An employee handbook may be provided to workers when they start working for you. The handbook helps to: A. Establish expectations B. Provide legal details on the employment C. Works to keep the employer from being liable for certain problems D. Prepare a philosophy for work - A X C. The handbook is designed to let employees know what they can and cannot do in the workplace. The employer has to produce clear instructions in the handbook to ensure that employees do not break any rules or possibly risk legal actions due to wrongdoings. What makes Medicare different from Medicaid? A. Income considerations B. Age rules C. Limits for use D. All of the above - D X A Medicaid is designed for people who have low incomes. Is Medicaid capable of covering long-term care services? A. Yes, in all cases B. Yes, if they are considered necessary C. Yes, but only for a limited time D. No, in all cases - B When can FMLA leave be used? A. When a person cares for a former spouse B. To care for an in-law C. To care for a 21-year-old child D. To care for grandchildren - D

What can be done for a vacation leave program to make it more valuable? A. Produce leave dates B. Add vacation time C. Reduce the advance notice requirement D.Assign leave based on different parameters - B X C. By reducing the amount of advance notice a person needs, it is easier for an employee to reserve a time for being off work. What makes arbitration and meditation alike? A. The processes are both non-binding B. A third-party helps C. Majoring vote makes the decisions D. Persuasion is the key to resolving problems - B What would Maslow consider to be a form of security for workers in an environment? A. Teamwork B. Job security C. Recognition D. Training - B Which of the following things cannot be said about unemployment benefits? A. Available to those on furlough B. Paid for up to 26 weeks unless there are high unemployment rates C. People who are fired for poor performance can get benefits D. Benefits are taxed on a federal level - C Who would not be eligible for employment at will policy? A. Supervisor B. Veteran C. Disabled employee

D. Bargaining unit worker - D OSHA states that the work environment cannot be louder than this number of decibels or the conditions may be hazardous: A. 70 B. 75 C. 80 D. 85 - C X D. OSHA states that a work environment is dangerous if the volume is regularly over 85 decibels. Which of the following is a central tendency measure? A. Ratio B. Mean C. Range D. Frequency - B What would you do when investigating a performance management system in your work environment? A. To manage a person's development B. To figure out what contributions a person is making to work environment C. To see how effective the employees in the workplace are D. To review how well the goals in the workplace are being determined or aligned

• D You can design a pay structure for the workplace based on: A. Job evaluation B. Market rates C. How often work is done D. A and B - D The new pay structure in your workplace may be implemented based on:

A. Roles B. Levels of experience C. How well a person tests D. All of the above - D Which pay structure is based on a few broad salary ranges that will encourage an employee to develop skills while still keeping a promotion from being likely? A. Hays structure B. Pay classification C. Flex pay D. Broadbanding - C X D. Broadbanding occurs when many pay grades are taken and combined to produce fewer grades with a wider variety of payments. This helps people to develop their careers in certain positions without considering promotions later on. What should you do when starting your training program? A. Determine if the training is necessary B. Establish a trial C. Figure out your objectives D. Get support from your higher-ups - C X A. Determine if the training is necessary This disparate action occurs when a person continues to hire people of a certain age or gender for the same type of job. A. Impact B. Treatment C. Discrimination D. Change - A X B. Disparate Treatment occurs when people are hired or not hired based on sex, race, and other factors. This is illegal according to Title Vll. The most unique part of the Delphi method for creating answers is:

A. You can get new employees to work with this B. The key entails asking as many new questions in the effort as possible C. This can work with as many or as few people as you wish D. It is a group experts hired to find answers - C X D. The Delphi method identifies a problem that must be resolved. The experts in the workplace will help you find an appropriate solution. The facilitator in a group session: A. Compiles responses B. Analyzes feedback C. Plans new routines D. Figures out the strategies that may work in a design effort - D X A. A facilitator can establish the process and determine the responses from the people responsible. Short-term disability is: A. Federally regulated B. Part of a private plan C. Designed with unpaid leave D. Made without paperwork - A X B. FMLA is a federal regulation. Short-term disability is covered by a private insurance plan. Can you use the FMLA leave consecutively or intermittently? A. Consecutively B. Intermittently C. Both D. Your manager will make the decision - C What is the time limit for rest and recuperation of the FMLA for military leave? A. 3 days B. 5 days C. 7 days

D. 14 days - D X B. The 5 day period is to ensure that people in the military have enough time to get back to their routines after they are finished with certain military actions. This includes ensuring people are not forced back to work. A rolling 12 month period in a benefit in your contract is work for: A. A calendar year B. A 12 month period from the date of an event C. Any 12 month period D. A 12 month period when something begins - C X B. The FMLA states that the 12 month period beginning the date when a person first uses leave Which is not one of the barriers listed in the Glass Ceiling Act of 1991? A. Governmental B. Internal C. External D. Social - D X C. Economic is not a listed barrier. The other three are considered to be barriers that make it harder for women to attain major positions in their work environments. Can a fee for services or FFS plan be interpreted as a health care plan? A. Yes, in all situations B. This varies based n what the FFS covers C. No, in all situations D. No, it is not offered by a worker - D X C. The FFS plan is for many minor services and not for significant processes. Gossip is a response to change that may occur and is considered: A. Uncertainty B. Judgements C. Refusal to work

D. Hard feelings - B X A. Uncertainty occurs when people are afraid of what might happen to a business in the future. Gossip can occur when people are unclear about what is happening and this can cause the spread of false information. What can be done first when implementing performance management in the workplace? A. Invite a commitment B. Set expectations C. Link to consequences D. Measure progress - B All of these are negative habits determined by Marshall Goldsmith's analysis of how a business operates except: A. Passing judgement B. Playing favorites C. Making excuses D. Creative alternative mindsets - D A leader may be likely to delegate tasks and not engage in many of these tasks on one's own. This could indicate a leader is a: A. Delgator B. Participant C. Seller D. Teller - A X B. A participant leader is someone who is only observing what is happening. A delegator will relegate tasks but still engage in actions. The sellers and tellers are more active in the process, although the sellers are not going to delegate actions. A transformational leader is intended to be: A. Charismatic B. Stimulating C. Inspirational

D. Relaxed - C X A. A transformational leader is someone who is willing to help people accept certain actions. This is different from transactional leaders who are more stimulating. Skinner states that extinction occurs when this happens to an event: A. Surprise B. A desire to do something C. Not feeling any fear D. No response - D A halo error in the performance appraisal process is: A. The employee is rated low in all errors B. The employee is rated high in all errors C. A bias influencing many results D. The most recent reports being favored above all else - B An employment contract should review: A. Performance requirements B. Lengths of the agreement C. Job description D. All of the above - D What is the greatest concern surrounding an oral contract in employment? A. The content in the contract may be false B. The details are not thorough C. The content may be unofficial D. The wrong person might be conveying the information - C X A. An oral contract is not an official statement and is without documentation. A buyout would be used when terminating a person who: A. Has engaged in illegal activities

B. Has time left on one's contract C. Has unused vacation pay D. None of the above - C X B. A buyout is when a person has a contract and the contract is being terminated before the expiry of the contract. A company car is an example of a: A. Perk B. Benefit C. Compensation D. Performance reward - A Which is the first step to follow in the contract negotiation process? A. Prepare B. Open C. Argue D. Explore - A What is involved in the communication for arbitration? A. Private meetings can be conducted with an arbitrator B. The meetings are joint C. No private communication with the arbitrator D. No attorneys are needed - B X C. The arbitrator will only communicate with the attorneys. What is the goal of the mediation process? A. A mutual agreement B. One side has to clearly win C. The project in question could be deferred D. A new alternative may be the solution - A A business in the United States that engaged in near-shoring could move a process to:

A. Iceland B. Canada C. Portugal D. China - B What will influence your ability to interact well with a different culture? A. Flexibility B. Openness C. Social dexterity D. All of the above - D The Indosphere is an aspect of culture that covers: A. East Asia B. Southern Asia C. China D. Indonesia - B X A. The indosphere focuses mainly on India and various parts of East Asia like Sri Lanka and Pakistan. An elite corporate culture can be distinguished by how the company would: A. Attempt to grow fast B. Allow for collaboration C. Use of specific hierarchy D. Consider progressive activities for development or evolution - D X a. An elite culture will want to develop innovative ideas and grow fast. Which is an example of primary research? A. Trend review B. Academic journal C. Published book D. Interviews you conduct - D

A matrix organization will have how many managers? A. 1 B. 2 C. 3 D.. 4 - C X B. The two managers in the matrix format are the product manager and the functional manager. These two parties are responsible for identifying many functions in the workplace. A supervisor who aims to establish cooperation is using this form of leadership: A. Transformational B. Democratic C. Authoritarian D. Transactional - B X A. A transformational leader is someone who works as a model and wants to encourage better relationships among all the people in the workplace. What is not included in the ADDIE model? A. Design B. Implement C. Direct D. Analysis - D X C. The ADDIE model uses the steps: Analysis, Design, Develop, Implement, and Evaluation— not direct. The implementation step in the ADDIE model should include: A. Seeing if the tools in the workplace are ready to use B. Reviewing how prototypes are working C. Planning a pilot session D. The development of the course materials - C X A. The implementation stage is providing the training and to arrange of the necessary tools for the task. Observation is also necessary.

Is the federal or state minimum wage applicable to the workplace? A. Federal wage B. Stage wage C. Whatever is larger D. Whatever is smaller - C What makes a public domain rule different from fair use? A. Public domain works are cheaper B. Public domain works can be owned privately C. Critical reasoning is vital for identifying certain terms D. Public domains are available to the public - D Fair use rules can be reviewed based on: A. Factor B. Value C. Purpose D. Level of exposure - C Which of the following is one of the four P's of Marketing? A. Product B. Planning C. Persistance D. Penetration - A What can make it difficult to promote a rewards package in the workplace? A. High turnover B. Struggles to get new talent C. Attempting to be visible in a new field of endeavor D. High sales - A X C. There may be struggles for a business as it aims to expand into a new field. A reward package may take some time to develop as the business enters a new field of work.

A small business that aligns with other small businesses to establish a combined plan will participate in: A. Health purchasing alliance B. Partially self funded plan C. Administration plan D. Service-only plan - A People who are referred to a temp agency to work somewhere may be subjected to: A. In-house hiring B. On-call hiring C. Temp-to-perm hiring D. Payrolling - A X D. Payrolling is a practice where temporary employees are hired by an agency and then sent to a business to work. Which of the following is not an international risk surrounding organizational efforts? A. Customs B. Laws C. Languages D. Production values - D What should be included in an employee's separation file? A. Reports on severance B. The rationale for removing someone C. Exit interview form D. Details on what one earned - B X C. An exit interview form includes details on the things a person might say about the company and the work that has been done while employed. What medical records can you keep about an employee?

A. Diagnostic records B. Drug test records C. Lab test results D. All of the above - B X D. Records are critical for identifying different medical needs that a worker might have. These records can identify any tests that an employee failed. What can you do regarding a person's criminal record when reviewing if someone is to be provided security clearance? A. See if a person has worked for legal authorities B. See if a person has been fined C. Review one's arrest record D. Analyze any possible bargaining efforts - C What should you do according to the law when a record has expired? A. Save it in a secure file B. Destroy it C. Give it to the person that the record it for D. Add to a difference record for the same person - B Diaspora refers to: A. People forced to leave their homeland B. People traveling outside their home countries to work C. People wanting to collectively enhance their skills D. A medical illness that requires short-term disability coverage - B X A. In many cases, people who enter the workforce in one country are those who have been forced from their original home countries due to political pressure or persecution or due to armed conflicts. What should be done when sending a worker on an international assignment? A. Review the support for the employee at the new location B. Provide help with language issues

C. Offer publicity D. Provide anything a worker needs before landing in a different location - D X A. Support should be provided to the people who are going to different countries to eliminate any confusion and uncertainties that they might have. Diversity and inclusion need to be considered for: A. People of color B. Large companies C. All organizations D. People who have complaints that need to be resolved - C The main goal of an inclusion program is to: A. Ensure all people can contribute to the workforce B. To get a business to work with quotas C. To diversify the business D. To analyze how well a business is organized based on its functionality - A An employee affinity will include: A. Rules for hiring more people in one group B. Enticing other employees to form unique groups for defense purposes C. To review changes to diversity programs as they are needed D. To figure out what languages are to be spoken in the workplace - C A risk register is a record of: A. Identified risks B. Insurance costs C. Repair bills in the workplace D. How well computers are working in the office - A Social responsibility pertains to all but one of the following: A. Communications with others B. Human rights

C. Environmental controls D. Fair operations - A Environmental efforts in the workplace must entail preventing pollution. Part of this may entail: A. Reducing emissions B. Producing transportation limits C. Establishing rules for how people can bring resources D. Managing paper usage - D X A. Emissions have to be controlled in the workplace to comply with environmental standards in an area. The integration process for running different social responsibility standards in the workplace may include rules surrounding: A. Cost-effective measures B. Etiquette rules C. Complex procedures D. Normal and acceptable behaviors - D The reporting process must entail content for reports being handled: A. Accurately B. Quickly C. To the right people D. A and B - D X A. Accuracy is critical for all reports. A female worker is earning $500 a week doing a job, while a male worker doing the same job is earning $600 a week. The Equal Pay Act requires the employer to: A. Recruit at a higher pay rate B. Defend against possible discrimination C. Pay a differential for the female D. Use a banding system for male and female pay - C

Jeff recently had his work hours reduced due to a major reorganization campaign. What might influence the COBRA benefits that Jeff would earn? A. The fact that he did not leave his job altogether B. The number of employees the workplace C. The types of insurance the company offers D. The amount of the health premium he is paying - B Craig is working in an HR position where he wants to find the best possible employees for certain tasks. What form of HR work is Craig handling? A. Strategic B. Senior C. Administrative D. Directorial - A Susan is finding possible candidates based on their backgrounds and less on corporate goals. This is what form of HR work? A. Administrative B. Strategic C. Directorial D. Operational - D Sally is the CEO of a business and has a clause in her contract that states she will earn $50 in severance pay and stock options if she loses her job due to an acquisition or takeover. What does Sally have in this situation? A. Golden parachute B. Golden handshake C. Executive prerequisites D. Investment benefits - C Alec recently worked 40 hours in a week and had to work for 10 hours during the Thanksgiving holiday. Is she eligible for overtime? A. Yes

B. No C. She can earn half pay D. This is based on the employer's discretion - A Michael is a senior executive who recently worked 50 hours in one week. Can he earn overtime pay? A. Yes B. No C. He can earn half pay D. The CEO of his business must decide - D Larry is joining a business' board of directors. HE is being hired with the belief that he will provide a unique outside perspective to the business. What kind of worker is Larry? A. Ethical director B. Outside director C. Chief Audit Officer D. Consultant - B Randall has reached the highest possible amount that he can contribute to his 401K plan. What can Randall use next to have more money for his retirement plan? A. Point of Service plan B. Excess deferral plan C. Cash balance plan D. Money-purchase plan - B George has proposed a change to the business statement or terms of operation for the company. Management is reviewing George's idea and is debating and amending his proposal. Part of this includes rewriting some of the details. What is this action known as? A. Lobbying B. Holding

C. Discharging D. Marking - D A company that has been in the clothing retail industry for a while wants to move into other industries and is going to leave the clothing sector. What is the company doing in this situation? A. Reengineering B. Restructuring C. Divestiture D. Refinancing - C Brian has to attend physical therapy every month for disability. However, his employer states he cannot be absent more than 5 times in a 6 month period. After the sixth month, he is fired. He will then file a lawsuit under the ADA. A court may declare that the business was discriminatory against Brian. What should be done to rectify the situation? A. The work position he had should be removed B. He should be rehired and have his schedule organized based on his physical needs C. Pay for Brian's therapy sessions D. Allow for new terms in the attendance policy - D Louis lost his job, but it was not through his own fault. Can he earn unemployment benefits in this situation? A. He can get all his benefits B. The business can decide C. No benefits are available D. Louis would have to meet new standards to get those benefits - A Beth has a physical ability and can still do her job, but she lost her job anyway. Can she apply for unemployment benefits? A. She has to prove she is disabled in some way B. She has to prove she had the best possible conduct