IAED ETC EXAM STUDY GUIDE
PDI-post dispatch instructions - Answer -are basic level instructions given to the called
immediately after initiating dispatch
PTSD- post dispatch stress disorder - Answer -A disorder that occurs when a person's
normal response to a traumatic event does not fade over the course of a few days or
weeks
TDD - Answer -telecommunication device for the deaf
TTY - Answer -Teletypewriter
CAD - Answer -Computer Aided Dispatch
BOLO- be on the look out - Answer -police radio broadcast that might contain
descriptive information about a stolen car etc.
3 P's - Answer -protocol procedure, police
protocol - Answer -highly defined and structured procedure that organized into a
reference system.
procedure - Answer -described the specific steps or actions to be completed in a given
situation
policy - Answer -describes a general course of action that is desired or equal in certain
circumstances
Roles and Responsibilities - Answer -gathering relevant information, providing safety
and clinical instructions to callers, prioritizing calls/triage, dispatching allocating
resources, providing information to responders, monitoring the responsibility of
responders, coordinating logistics resources and services, serving the community,
impacting lives via telephone.
communications cycle - Answer -Sender, Receiver, Message, Medium, Feedback
the person who sends the message is the - Answer -sender
feedback is given from the - Answer -receiver to sender
you speak at a rate of - Answer -100
you write at a rate of - Answer -20/30
