IT System Recommendation 1
Final Project - IT System Recommendation
Ashford University
INF 220 IS Principles
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IT System Recommendation for Walmart, Thesis of Business Accounting
The importance of IT systems in the retail industry, especially in the time of the pandemic. It focuses on Walmart and recommends two systems that could be beneficial for the company: customer relationship management (CRM) and inventory management software (IMS). The document also discusses potential security threats and social, political, and diversity impacts of these systems. The author emphasizes the importance of proper implementation and management of these systems to ensure success.
Typology: Thesis
2023/2024
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Final Project - IT System Recommendation Ashford University INF 220 IS Principles
Final Project - IT System Recommendation Introduction In each expanding retail enterprise, retail groups have become of the larger companies within the international. Retail has come to be a one-stop for maximum customers to attain goods and services that they see vital. As technology grows and becomes extra reducing side, it is miles crucial that stores ensure that the purchasing enjoyment is seamless and focuses international elegance customer service. Recently, maximum massive shops including Target and Amazon have emerge as greater client-centric and have all started offering extra offerings to make the purchasing revel in plenty less traumatic for the customer. In this time of pandemic especially, retailers have had to produce even more ways of servicing its customers. They have had to come up with more online services to somewhat eliminate the number of customers in stores and help service those who are more prone to the virus.Online retail/grocery shopping has become a new normal that I am sure that retailers have had to adjust to. With the COVID-19 pandemic many retail stores are having to close and move to online sales. Even though there were already IT systems in place, now there are even more that must be developed to accommodate the increased online shopping. For example, using more of these systems to make the online experience seem like the customer is in the store. IT technology very important because the digital platform has increased dramatically. “Consider that online sales, which increased at an 14 percent compound annual growth rate over the past four years, grew by 25 percent in a two-week period in March 2020- led by grocery purchases”(Briedis, Kronschnabl, Roderiguez, & Ungerman, 2020). With this, retailers are forces to implement their digital platform quickly. In my paper, I will become aware of the needs of Wal-Mart primarily based on my studies of the organization, their
Walmart stores offer fresh produce, meat and dairy merchandise, bakery and deli objects, family components, health and splendor aids and a pharmacy. The distribution of goods is an important part of being successful. With Walmart, suppliers with items destined for Walmart stores based on inventory needs surely add their merchandise to Walmart shipping trailers. They are then in turn delivered without delay to Walmart warehouses in which they are repackaged and right now disbursed without sitting in stock. With any organization it is important to have a great user- friendly information system that for the betterment of the company. With a terrific information system, the employer might be nicely organized, provide you with quick solutions and make quicker choices below any condition. The employees might be able to manipulate all their information and enhance the execution in their organization tactics. Walmart has three ways that is uses information systems to support their cooperation. The first system supports the supply chain, in which a system called “hub-and-spoke” centralizes goods in the warehouse (UKEssays, 2018). The hub is the distribution center, and the spoke is the shop that goods are sent to. This system allows Walmart to send products to the spoke and deliver 85 percent from their facilities, compared to the competitors which is 60 percent. Secondly, regarding the inventory control, Walmart has sought a fast manner of handing over items to its clients. In this experience, they delivered a system referred to as the point of sales system (POS), that can beautify the manager of fast shifting purchaser items. Lastly, Walmart makes use of the EDI (electronic data interchange) system for procurement. The EDI system is an electronic interchange system, which is used to switch information via the internet. The system permits providers to reveal their merchandise sales. EDI makes it smooth for small carriers to provide goods successfully.
Information Technology Recommendation Even though Walmart has good information systems that has made them very successful, it is always good to add systems to get better. There are a couple systems that I found would be beneficial for the Walmart corporation. First the idea of customer relationship management (CRM) is something that would be good to learn who your customers are and what it is that they want to shop for. The customer relationship management captures five things: contact details, personal profile of customer, sales history, customer communication, and customer feedback. This system looks at customer data from current and future customers. By doing this companies can gain a better relationship with its customers. In the past companies such as Target have used this system and had issues with breach in data. Even though this has failed in some instances, I do believe the system could still be beneficial in many ways. The other recommendation I would use is inventory management software (IMS). This system is a software system for tracking stock degrees, orders, sales, and deliveries. Many companies use this system to avoid outages and overstocking of merchandise. A common IMS software that is used is radio- frequency identification (RFID). Being able to track things by scanning a barcode is a lot similar than having to count individual items. This way each item can have its own number and still be easy to keep track of it because of the scanner. I have had experience with using the RFID system while I was in the Army. We often used them to keep track and inventory of equipment when we had to ship them for deployments. Each tag had a serial number that when scanned could be counted towards the inventory. This system made it very easy to keep track of so many pieces of equipment that belonged to many different organizations. In my opinion this system could help be more accurate in monitoring the stock of products. Many other companies have already taken on this system and have seen great success. Target began using RFID in 2016 and have since
control, and decrease operational and hard work fees. When you have got an extra efficient and stable supply chain, you can enhance you customer satisfaction. Conclusion In conclusion, Walmart has proved to be a very successful organization and company with the IT systems that are already in place. This success has set a sturdy route for the corporation. The use of their information systems has played a big role in making the success possible. Walmart’s efficient performance has made its mark above its competitors. Even with the already established systems, it is always good to add to the success of the company. In this paper I became aware of the needs of Walmart based totally on my research of the corporation, their functionality safety hazard and make an informed recommendation based on the facts.
References Briedis, Holly; Kronschnabl, Anne; Rodriguez, Alex; & Ungerman, Kelly (May 2020). Adapting to the Next Normal in Retail: The Customer Experience Imperative. Retrieved from https://www.mckinsey.com/industries/retail/our-insights/adapting-to-the-next-normal-in- retail-the-customer-experience-imperative. Friedricks, W. B. (1995). Wal-Mart: A History of Sam Walton's Retail Phenomenon. Business History Review, 69(4), 574. Retrieved from https://www-proquest-com.proxy- library.ashford.edu/scholarly-journals/wal-mart-history-sam-waltons-retail-phenomenon/ docview/274395009/se2?accountid=32521library.ashford.edu/stamp/stamp.jsp? tp=&arnumber=9160662&isnumber= UKEssays. (November 2018). Examining Wal Marts Information System. Retrieved from https://www.ukessays.com/essays/management/examining-wal-marts-information-system- management-essay.php?vref= Valacich, J. A., & Schneider, C. (2015). Information systems today managing in the digitalworld. (7th ed.). Upper Saddle River, NJ: Prentice Hall.