Download Communication and Time Management Skills: Definition, Importance, and Application and more Essays (university) Information Technology in PDF only on Docsity!
ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing Unit number and title Unit: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Nguyen Thi Tuyet Nhung Student ID BDAF Class IT16101 Assessor name Ly Quynh Tran Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that making a false declaration is a form of malpractice. Student’s signature TUYETNHUNG Grading grid
P1 P2 P3 P4 M1 M2 M3 D1 D
❒ Summative Feedback: ❒ Resubmission
Feedback: Grade: Assessor Signature: Date: Internal Verifier’s Comments: Signature & Date:
INTRODUCTION
In the current context, the Covid-19 epidemic situation is increasingly complicated, the infection rate is increasing. Many provinces and cities have to comply with the Government's direction, all activities from eating, playing, teaching, going to work, going to the market must be suspended. Therefore, all daily activities will change from offline to online such as shopping online, teaching online, working online, etc. Having to work online for a long time to wait for the epidemic situation to stabilize like this, will be more difficult than working offline. For example, staying at home all day, working forever without going out of the house to entertain, will make them bored and become lazy, unable to complete the work on schedule; unable to communicate directly with colleagues to resolve necessary issues; when exchanging work through the screen, sometimes people will not understand each other's ideas, leading to reduced work efficiency compared to working directly with each other. Stemming from those requirements, our team organized a training event where our target audience was office workers, etc. When participating, everyone will learn about working principles, planning skills, and working effectively. The training event is called “How to effectively use PDCA and 5W1H in working online”.
DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND
FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A
TRAINING EVENT FOR A GIVEN TARGET AUDIENCE. (P1)
1. Definition and the importance of communication skills
1.1 What are communication skills? Communication skill is one of the extremely important soft skills, which is a set of rules, behaviors, and interactions drawn from practical experiences in the process of daily communication. This is a skill that most professions need, so we definitely need to learn and improve to effectively interact with many different partners, helping to promote teamwork skills. It is not only communication skills but it also includes other skills such as listening and understanding; use words and shapes; persuasion and empathy skills, etc. To improve your communication skills, you need to practice regularly and apply them anytime, anywhere. There are many factors that affect communication skills, you can use the following skills to combine with many different communication situations: Listening and understanding: in the process of communicating with the opposite person, you need to focus on listening to their stories and analyzing, contributing ideas, asking for more information,... helping to increase intimacy and create more inspiration to work. Talking style and friendliness: depending on your audience, you need to create the appropriate style and form of communication; friendliness also contributes a lot to effective communication. Confidence: this is an important factor while you express an idea such as giving a speech, giving an opinion at a meeting,... it also helps you succeed in interviews, meetings, etc. Empathy and respect: express feelings at the right time; respect the other person, do not interrupt or interrupt their words. Feedback: respond quickly, positively, create interaction between speakers and listeners.
Figure 2. Some soft skills The importance of communication skills in life: Having good communication skills in life, you will easily make friends and keep your relationship; you will have a good relationship with your spouse, children, family members and friends. You will be more confident and assertive. You will be less stressed because poor communication also makes us experience a lot of mental stress. Figure 3. Communication skills in life
The importance of communication skills for teachers: Teaching is one of the most responsible professions in the world, as a teacher you need to hone your talents more and especially have good communication skills. Having good communication skills will be easier to communicate with students, easier to pass on knowledge to students; students can connect well with their teachers, understand and learn the subject well. There are different types of students, so sometimes you have to communicate differently so they can learn from you. Good communication also helps you to have many opportunities for promotion and high salary. Figure 4. Communication skills for teachers The importance of communication skills in businesses and organizations: Businesses and organizations are where communication skills are required the most. In a business or organization, there are many departments that must function; marketing, advertising and sales are the departments that need to have good communication skills, because if communication is good, products and services will be sold leading to more revenue increase. Good communication will help you get many new customers, in addition can make them loyal customers.
2. Verbal communication
Verbal communication is communication in which the sender uses words (spoken or written) to convey information to the receiver. This is the most effective form of communication, helping to exchange information and respond quickly. Less misleading. Figure 7. Verbal communication Necessary rules for verbal communication: o Speak clearly and understandably: you should speak in a full, clear, and understandable manner so that the listener can understand what you say. Don't talk nonsense only you understand, you will be underestimated. o According to age: in communication you need to follow your age, this is a standard communication principle, it also shows your politeness, education, and morality. In society, when addressing someone who is older than you, you must call them brother, sister, aunt, uncle, grandpa, grandma, etc. For people meeting for the first time, you should address them as brother or sister to show respect and courtesy. If the age difference is not much, you can address it by name. At work, depending on the rank, the person with a lower position can call the superior as brother/sister. Do not talk empty, curt. o Avoid sarcasm: this is a way of talking to criticize others in an insinuating way, creating a very bad impression for the listener and the speaker will also be judged as insensitive and ignorant.
o Avoid words that hurt others and avoid sensitive topics: when you comment and evaluate things excessively, you will make the other person feel worse. In any situation, it should be encouraging, avoiding direct talk, and speaking in a negative way. When communicating, avoid talking about sensitive topics such as age, weight, religion, politics, law, gender, etc. o Avoid using local words: do not use slang that few people know, local words only you understand, and different kinds of expressions to avoid misunderstandings for the opposite person. When talking, you need to combine with body language, listening skills, knowing how to ask questions to the opposite person, and knowing how to end the conversation at the right time.
3. Non-verbal communication
Nonverbal communication is a way of sending and receiving messages from what we express to the outside in the process of communication. It includes all the manipulations of each part of the body such as gestures, facial expressions, eyes, smiles, tone, posture, distance... Figure 8. Non-verbal communication Types of non-verbal communication: o Facial expressions: The human face has a lot of expressions, people can convey countless emotions without having to say anything. Expressions such as joy, sadness, anger, fear, etc.
Figure 11. Hand gestures o Distance: the distance between people in a conversation also carries different meanings. Figure 12. Distance o Eye contact: this is an especially important type of nonverbal communication. When communicating, the way you look at someone can show interest, affection, hostility or attraction, etc.
Figure 13. Eye contact
4. Communication in my group
Situation in my group: The group is called Lion, consisting of 4 members, including 1 friend from Da Nang and 3 friends from Hoi An.
Group communication: The group started operating from September 7, 2021 with
an online form on the Google Meet platform and private meeting rooms.
Advantages and disadvantages of means of communication: Advantages Disadvantages
- Can communicate and work anytime, anywhere.
- There are many tools and support software available.
- More flexible working time.
- Internet connection problem.
- Difficult to manage members.
- Working efficiency is lower than working directly.
- Lack of interaction, not understanding each other.
- Easily lose focus. Table 1. Advantages and disadvantages of means of communication Overall about my team: The work is divided equally among the members, everyone works independently and completes it on time. Communicating online is sometimes a bit difficult,
Communicating between team members and resolving conflicts: My team is quite sociable, everyone has the same ideas and goals. Have a high sense of responsibility, complete the work on time. In the process of working together, we sometimes have arguments with each other, but then it will also be resolved as soon as we reach an agreement and finalize a final opinion. During work, we will take a break to relieve stress, people will talk, confide in each other and have fun laughing to forget all stress.
DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT
SKILLS IN PLANNING AN EVENT. (P2)
1. Definition and the importance of time management skill
1.1 Definition of time management skills Time management is a skill that knows how to use and control time well. It helps you organize your time to perform tasks in a more reasonable and complete way. Figure 16. Time management To be able to manage time properly, you need to keep the following steps in mind: Set goals: you must know your goal, then you know what you need to do to achieve it. List the to-dos: you can list the tasks that need to be done daily, weekly, monthly, … thus helping you to manage your precious time more. Sort by priority: after listing the tasks to do, you should mark the tasks that need to be completed first. Summary of work: before the end of a day, you should take time to review the entire work of that day, see if you have completed all your goals, how much time it took to complete and what is it effective?
