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The California Hills, a PUD outside of Riverside, Calif., has completed three off our phases of development. There are currently 65 owned units. The final phase of the development will build out 25 more units. What type of management would best serve this community? - correct answer
- This community presents a complex management challenge that may best be met with full agency management services. If this CID is still under developer control they may be interested in keeping the financial records/budgets. A condominium association of detached new home construction in Milwaukee is located in a former commercial district near downtown that has been the site of a great deal of condominium conversion activity. This CID has eight units, a parking structure, and a small recreational facility, which includes a fitness room and pool. What type of management would best serve this community? - correct answer - Financial-only management or self-management may work best for this community. A small apartment building with six units in Washington, D.C., was converted to condominiums five years ago. The first floor was intended to be leased as office space but is currently vacant. The building was built in 1948.What type of management would best serve this community? List the range of circumstances where you
think this community may potentially benefit from the services of a management company. - correct answer - While the small size of this condo conversion might be make it feasible for self-management or financial-only management, the age of the community indicates that some maintenance challenges may be at work. To meet these challenges full service management may benefit the community. The Shangri-La is a 200 unit, detached home, planned unit development with attractive yards and large above-median priced homes. The expansive common areas include a par- 3 and - 4 golf course, water park, and game room. What type of management would best serve this community? List the pros and cons of outside management for this type of community. - correct answer
- Answers will vary. Define the role of a member in the association (for example, the unit owner) in the decisions of the Board of Directors. - correct answer - The basic principle of a common interest development is that no one owner can act in isolation from the group. This means for one that they cannot break the terms of membership set out in the documents of the CID. Members may be nominated to the Board of Directors. Part of effective relationship management of the agent/board interaction is to understand that debate within the community is a natural part of the member/board decision making process. What are the potential advantages or disadvantages of a high degree of participation among members of the association for the CID? - correct answer - The benefits to having highly active and
What percent of communications are nonverbal? - correct answer
- Around 55 percent of what others hear us say is a direct result of what we communicate visually: dress, posture, movements, facial expressions, and eye contact. The next 38 percent of the message we send comes from the sound of the communication: tone of voice, accent, rate of speech, volume, and timbre. So, a total of 93 percent of communications are nonverbal. Which conflict resolution style believes "only the strong survive"? - correct answer - The adversarial style of conflict resolution believes "only the strong survive." Which conflict resolution style believes "you must give a little to get a little"? - correct answer - The compromising style of conflict resolution believes "you must give a little to get a little." What is the difference between Theory X and Theory Y styles of management? - correct answer - Autocratic, or Theory X, managers make the assumption that employees inherently dislike work and prefer to be directed. These managers believe that because of their dislike for work, most people must be controlled and threatened before they will work hard enough and that the average human desires security above everything. Participatory, or Theory Y, managers make the assumption that employees are inherently trustworthy and can be self-directed. They motivate staff with rewards and involvement in decision-making. Participatory managers believe that the average employee learns, under proper conditions, not only to accept but to seek responsibility.
Theory Z combines approaches from what two cultures? - correct answer
- Theory Z combines approaches from American and Japanese cultures. What is the common equation used to understand employee performance? - correct answer - A common equation used to understand employee performance is: Ability x Motivation = Performance What are the five stages of Maslow's hierarchy of needs? - correct answer - Maslow's five stages are:
- Physiological/Basic
- Safety/Security
- Belonging/Social
- Esteem/Ego/Status
- Self-Actualization or Self-Fulfillment What is a job analysis? - correct answer - A job analysis is the systematic gathering of information about a job to identify all job responsibilities. These essential job functions will then determine the knowledge, skills, and abilities (KSAs) the jobholder needs in order to perform the job. What does KSA stand for? - correct answer - KSA stands for Knowledge, Skills, and Abilities
In this case, applicants for the Washington, D.C., police department took a reading comprehension and aptitude test that included material they would have to learn during their training program. The city could show a relationship between success in the training program and success as a police officer. However, a much higher percentage of women and African-Americans failed the test than Caucasian men. You be the judge—is the test legal? - correct answer - In this case, the Court ruled that even though a test has an adverse impact against a protected class, the test is legal if it is job-related. Oncale v. Sundowner Offshore Service, Inc. (1998) The plaintiff in this case was a heterosexual male employed on an offshore oil rig run by Sundowner Offshore Service, Inc. Oncale claimed that his male supervisor and two male coworkers sexually harassed and threatened him. He reported the harassment, resigned from the company, and sued Sundowner, the supervisor, and the coworkers, claiming both quid pro quo and hostile environment harassment. You be the judge—was Oncale a victim of sexual harassment under Title VII based on the fact that the case involved a male-to- male harassment claim? - correct answer - In this case, a district court ruled that same-gender harassment was not actionable under Title VII. The Supreme Court then reversed the lower court ruling, stating that the harassment was "sexual" and therefore actionable,regardless of sexual orientation. Class-Action Lawsuit against Coca-Cola (2000)In 1999, four past and current African-American employees of Coca-Cola Company
filed a class-action lawsuit in federal court charging the company with discrimination.The claimants, representing more than 2,200 former and current African-American employees who had held salaried positions since 1985, accused the company of paying African-Americans less, offering them fewer promotions, and giving them lower performance evaluation scores than Caucasians. In fact, African-American employees were paid an average of $26,000 a year less than their white counterparts holding similar jobs. You be the judge—how would you address the discrepancies between how Caucasian and African-American employees were treated at Coca- Cola? - correct answer - The U.S. District Court in Atlanta approved a $192.5 million agreement to settle the class- action lawsuit. This provided an average of $38,000 to each of 2,200 current and former African-American employees. The agreement also established several policies and procedures to improve Coca-Cola's diversity efforts Determine whether each interview question below is legal. Circle any question you think should NOT be asked in an interview.
- What year were you born?
- How do you intend to get to work?
- What were your reasons for leaving your last job?
- This job requires the ability to lift 30 lbs. Are you able to perform that job function?
- Can you work evenings and weekends?
- Have you ever been arrested?
- NO, employers cannot ask questions on intention to have children
- YES,employers can ask questions about candidate's work relationship with supervisors
- YES, employers can ask questions about prior work experience or skills
- NO, only questions about a candidate's physical ability to perform a specific job duty can be asked
- YES, employers can ask this question Develop five "behavioral" interview questions for an on-site manager to ask. - correct answer - Examples include:
- Tell me about a time with you had to deal with an unexpected occurrence or emergency on the property. What was the situation and how did you handle it?
- Tell me about a time when you had to deal with a difficult staff member.What was the situation and how did you handle it?
- Tell me about a time when you accomplished a task that you were particularly proud of.10 COM201 Day 1 RM Activity Answers
- Tell me about a time when you feel you performed poorly on the job.How could you have performed better? What did you learn from the situation?
- Tell me about a time when you had to deal with a dissatisfied resident.How did you handle the situation? Develop five "job knowledge" interview questions for an on-site manager to ask. - correct answer - Examples include:
- When and how often should catch basins be cleaned?
- Describe the process for cleaning a swimming pool.
- Should lawns be watered during the coolest or warmest part of the day?
- Are longer or shorter grass blades preferable?
- Describe the risks involved if sidewalks are left un-shoveled. What is the difference between disparate treatment and adverse impact?
- correct answer - Disparate treatment occurs when individuals are treated differently because of their membership in a protected class. Examples include: a manager who automatically rejects Latino job applicants, using a different hiring process for woman than for men, or disciplining African American but not Caucasian workers for violating the same policy.Adverse impact, which may be less intentional, occurs when the equal application of an employment standard has an unequal effect on a protected class. For example, requiring nonessential education for a job may impact a minority group who has been limited in access to educational opportunities. What is a BFOQ? - correct answer - A bona fide occupational qualification is a characteristic that must be present in all employees for a particular job. For example, a film director is permitted to consider only females for the part of an actress. In this case, being female is a BFOQ.
property managers at the company. What rater error is Mark committing? - correct answer - Mark is committing a severity error. His expectations are higher than those of other managers. Pat is an administrative assistant for Jordan, a property manager supervising Managing Agents at a CID management company. Pat has been working on compiling financial reports for a number of properties that Jordan needs by the end of the week. Pat hands the report to Jordan two days early, and it includes information on three more properties than Jordan requested. Jordan comments to Pat, "Wow!Thanks Pat!" How could Jordan have more effectively communicated this praise and appreciation? - correct answer - Jordan could have more effectively communicated to Pat by being more specific: "Thank you Pat, I appreciate your speediness on this report. And I see you went above and beyond by including three additional properties - that will really be helpful to reaching our goal." Kim's performance has declined over the past few months; the management agreement has not been renewed with two of her condo associations in the last year.Kim's colleagues do not seem to be having this problem. During her performance appraisal, Miguel, a Property Manager, comments, "Kim, you've got to get your numbers up. We can't have this any longer." How could Miguel have more effectively addressed Kim's performance issues? - correct answer - Miguel could have more effectively addressed Kim's performance issues by being less judgmental and more encouraging: "Kim, I see the your number of non- renewed CIDs has increased by 25% over the last three months. What do you think we could do to improve this situation? Is there
any training that we could provide that might help you retain your existing portfolio? What qualities does a SMART goal have? - correct answer - A SMART goal is: Specific, Measurable, Agreed upon, Realistic, and Time based. Describe the contrast error that supervisors can make when giving performance evaluations. - correct answer - Close precision engagement The M24 is effective against point targets out to how may meters?
- correct answer - The contrast error occurs when a rating is based on how the employee's performance compares to that of another employee, and not an objective rating standard. What is the difference between progressive and positive discipline? - correct answer - Progressive discipline involves a series of interventions that gives employees opportunities to correct their behavior before being dismissed. Each warning step is more severe than the last, and failure to correct behavior results in justifiably discharging the employee. Positive discipline also uses a series of steps ending in the discharge of the employee, however the punishment used in progressive discipline is replaced by counseling sessions between the employee and the supervisor. The focus of these
The Managing Agent receives a complaint from an owner of water dripping into the unit. They live on the 2nd floor of a 6 story building, you decide that it's best to visit the site and inspect the damage. When you arrive you discover that the interior wall of the unit has water damage. The other side of the wall, which is an interior wall for another unit, has damage as well. The source of the water damage appears to be a backed up drain on the 3rd floor above. Making things more complicated, however, is that it appears that the pipe that has burst is inside the wall of the unit's kitchen on Floor 3. Which document would you research in order to begin your assessment of whether the inside of the interior wall is to be defined as the common area, or not? - correct answer - The CC&Rs may be the appropriate location to find this answer, but not always.Many CC&Rs are lacking full unit and common area delineation. In some states the CID developer is required to file a "condominium plan," or a "plat map" which may contain language that may not be found in other documents and sometimes will provide meaningful information. What defines a condominium, a planned unit development and a co-op and where are the definitions found? - correct answer - The CC&Rs are typically going to hold the definition of the CID. In some parts of the country the CC&Rs are called the declaration or master deed. Typical of most CC&Rs are the following components:
- Outlines owners' rights and obligations
- Imposes restrictions that are typically transferred to subsequent owners and are enforceable to all owners
- Explains that by contract (purchase) each owner makes a covenant with the community association to abide by the declaration
- Describes all physical elements of the association
- Defines each unit
- Defines common areas
- Defines percentage of ownership or rights to the common areas
- Identifies amendment procedures
- Includes statement of compliance with state and local statutes that govern common interest developments
- Summarizes definitions
- Details maintenance requirements of the unit owners' and for the association
- Identifies easement rights
- Other definitions What are "articles of incorporation" and what do they establish for the CID? - correct answer - Where they are required, their purpose is to define principles of ownership in the development as a corporation. The basic guidelines of membership roles/responsibilities in the CID are mostly found in what part of the governing documents? - correct answer
- Within the CC&Rs, and in the Rules and
Some states prohibit distribution of telephone numbers, most require a written statement of purpose in order for a list to granted. Most state statutes allow for an association to deny a homeowner's request to access the membership list if the intent is to use the list for an improper purpose. For example, soliciting business for a home-based business or product distributor. Steve, who is a member of the Board, cannot understand why he is credited with receiving only 100 votes (enough to seat him as a board member) when more than 50 of his friends agreed to vote for him and gather proxies from others. He expected to get at least 300 votes after securing promises from his neighbors to work on his campaign. Steve wants to find out who actually followed through with their promise and he intends to "give the others a piece of his mind" (although he will not disclose this part of his intent to the Board.) He states he feels the count was inaccurate and requests to examine the proxy ballots. Does Steve have a right to do this? - correct answer - The corporate Code provides an "absolute right" for directors to see all association records. However, in the case of Chantilles vs. Lake Forest, a board member claimed that he needed full access to association records in order to fulfill his fiduciary duty. Yet the court recognized the owners' right to an expectation of privacy in the casting of their vote for board directors (a constitutional right supported by case law). In the end, the court ruled that in balancing the two rights (the right of the director to full access to association records vs. the right of the homeowner to privacy in
voting), the board director lost out. The court reasoned that Mr. Chantilles did not need to see how members voted to fulfill his fiduciary duty. Other US state courts would likely rule the same way. Dan, who is a board member, wants to get rid of Dave, another member of the Board,because of the impact his habitual late arrival to meetings has on the Board's ability to conduct its business. Because Dave always arrives late - the Board ends up wasting time fighting about his tardiness, business gets stalled, and all members of the Board end up going home late. May Dan make a motion before the Board to remove Dave? - correct answer - No. Board members are elected and without a court order or recall by the membership that elected director, a board member may generally not be unseated. However, in the state of New Jersey, there is a process whereby a board of trustees of a homeowners' association (HOA) can unseat a board member for cause. In which case, the above scenario would warrant discussion with an attorney from that state. Other states, such as California, would allow removal by the board (termed "vacating the seat") if a board member misses three (3) or COM201 Day 1 RM Activity Answers 5 more meetings without good cause and the bylaws allow the board to vacate that member's seat upon good cause. Evelyn, a homeowner, has done some digging and found out that a member of the Board, Mary, voted "no" on every assessment
