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The California Hills, a PUD outside of Riverside, Calif., has completed three off our phases of development. There are currently 65 owned units. The final phase of the development will build out 25 more units. What type of management would best serve this community? - - - correct answer ✅This community presents a complex management challenge that may best be met with full agency management services. If this CID is still under developer control they may be interested in keeping the financial records/budgets. A condominium association of detached new home construction in Milwaukee is located in a former commercial district near downtown that has been the site of a great deal of condominium conversion activity. This CID has eight units, a parking structure, and a small recreational facility, which includes a fitness room and pool. What type of management would best serve this community? - - - correct answer ✅Financial-only management or self management may work best for this community. A small apartment building with six units in Washington, D.C., was converted to condominiums five years ago. The first floor was intended to be leased as office space but is currently vacant. The building was built in 1948.What type of management would best serve this community? List the range of circumstances where you
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think this community may potentially benefit from the services of a management company. - - - correct answer ✅While the small size of this condo conversion might be make it feasible for self management or financial-only management, the age of the community indicates that some maintenance challenges may be at work. To meet these challenges full service management may benefit the community. The Shangri-La is a 200 unit, detached home, planned unit development with attractive yards and large above-median priced homes. The expansive common areas include a par-3 and -4 golf course, water park, and game room. What type of management would best serve this community? List the pros and cons of outside management for this type of community. - - - correct answer ✅Answers will vary. Define the role of a member in the association (for example, the unit owner) in the decisions of the Board of Directors. - - - correct answer ✅The basic principle of a common interest development is that no one owner can act in isolation from the group. This means for one that they cannot break the terms of membership set out in the documents of the CID. Members may be nominated to the Board of Directors. Part of effective relationship management of the agent/board interaction is to understand that
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Describe the advantages of having a management agreement that spells out the relationship between the Managing Agent and CID in as detailed a manner as possible. - - - correct answer ✅The benefit of a detailed management agreement lies in part in that it clarifies to whom the Managing Agent reports. What is active listening? - - - correct answer ✅The term active listening describes communication in which the listener is as active in the process as the speaker. The goal of active listening is for you to hear and understand other people, and to let them know you've heard and understood them. What percent of communications are nonverbal? - - - correct answer ✅Around 55 percent of what others hear us say is a direct result of what we communicate visually: dress, posture, movements, facial expressions, and eye contact. The next 38 percent of the message we send comes from the sound of the communication: tone of voice, accent, rate of speech, volume, and timbre. So, a total of 93 percent of communications are nonverbal. Which conflict resolution style believes "only the strong survive"? -
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correct answer ✅The adversarial style of conflict resolution believes "only the strong survive." Which conflict resolution style believes "you must give a little to get a little"? - - - correct answer ✅The compromising style of conflict resolution believes "you must give a little to get a little." What is the difference between Theory X and Theory Y styles of management? - - - correct answer ✅Autocratic, or Theory X, managers make the assumption that employees inherently dislike work and prefer to be directed. These managers believe that because of their dislike for work, most people must be controlled and threatened before they will work hard enough and that the average human desires security above everything.Participatory, or Theory Y, managers make the assumption that employees are inherently trustworthy and can be self-directed. They motivate staff with rewards and involvement in decision-making. Participatory managers believe that the average employee learns, under proper conditions, not only to accept but to seek responsibility.
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What does KSA stand for? - - - correct answer ✅KSA stands for Knowledge, Skills, and Abilities List methods of external recruiting. - - - correct answer ✅Methods of external recruiting may include: internet recruiting, newspaper advertisements, career fairs, employee referrals, and employment agencies. Explain the differences between a full-time employee and a contractor. - - - correct answer ✅Full-Time Employees
- Work on an indefinite basis
- Report to work each day
- Have fixed work hours
- Have one employer
- Have a salary
- Have a supervisor who is a company employee Contractors
- Work for a defined time
- Work as needed
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- Do not have fixed work hours
- Work for multiple clients, not necessarily at the same time
- Receive a flat fee for all work or hourly or daily pay
- Work independently or report to another firm, a company employee coordinates the work Washington v. Davis (1976) In this case, applicants for the Washington, D.C., police department took a reading comprehension and aptitude test that included material they would have to learn during their training program. The city could show a relationship between success in the training program and success as a police officer. However, a much higher percentage of women and African-Americans failed the test than Caucasian men. You be the judge—is the test legal? - - - correct answer ✅In this case, the Court ruled that even though a test has an adverse impact against a protected class, the test is legal if it is job-related. Oncale v. Sundowner Offshore Service, Inc. (1998) The plaintiff in this case was a heterosexual male employed on an offshore oil rig run by Sundowner Offshore Service, Inc. Oncale
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You be the judge—how would you address the discrepancies between how Caucasian and African-American employees were treated at Coca-Cola? - - - correct answer ✅The U.S. District Court in Atlanta approved a $192.5 million agreement to settle the class-action lawsuit. This provided an average of $38,000 to each of 2,200 current and former African-American employees. The agreement also established several policies and procedures to improve Coca-Cola's diversity efforts Determine whether each interview question below is legal. Circle any question you think should NOT be asked in an interview.
- What year were you born?
- How do you intend to get to work?
- What were your reasons for leaving your last job?
- This job requires the ability to lift 30 lbs. Are you able to perform that job function?
- Can you work evenings and weekends?
- Have you ever been arrested?
- What clubs or church do you belong to?
- Is your last name Spanish or Italian?
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- How would your last boss rate your performance?
- What was your salary at your last job?
- Are you planning to have more children?
- How would you describe the amount of supervision you had at your last job?
- Tell me about a time when you had to deal with an irate board member. How did you deal with the situation?
- Are you seeing a doctor right now for any problems?
- What is your reason for applying for this job? - - - correct answer ✅1. NO, age cannot be asked in most cases
- NO, this is not relevant
- YES, employers can probe for reasons someone left a former employer
- YES, employers can ask candidates if they can carry out the job responsibilities that would be required of them
- YES, employers can ask the candidate's ability to work certain shifts and hours
- NO, only convictions that pertain to the job can be asked about
- NO, religion cannot be used in selection
- NO, last name would identify ethnic group,which cannot be used in selection
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- Tell me about a time when you feel you performed poorly on the job.How could you have performed better? What did you learn from the situation?
- Tell me about a time when you had to deal with a dissatisfied resident.How did you handle the situation? Develop five "job knowledge" interview questions for an on-site manager to ask. - - - correct answer ✅Examples include:
- When and how often should catch basins be cleaned?
- Describe the process for cleaning a swimming pool.
- Should lawns be watered during the coolest or warmest part of the day?
- Are longer or shorter grass blades preferable?
- Describe the risks involved if sidewalks are left un-shoveled. What is the difference between disparate treatment and adverse impact? - - - correct answer ✅Disparate treatment occurs when individuals are treated differently because of their membership in a protected class. Examples include: a manager who automatically rejects Latino job applicants, using a different hiring process for woman
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than for men, or disciplining African American but not Caucasian workers for violating the same policy.Adverse impact, which may be less intentional, occurs when the equal application of an employment standard has an unequal effect on a protected class. For example, requiring nonessential education for a job may impact a minority group who has been limited in access to educational opportunities. What is a BFOQ? - - - correct answer ✅A bona fide occupational qualification is a characteristic that must be present in all employees for a particular job. For example, a film director is permitted to consider only females for the part of an actress. In this case, being female is a BFOQ. What are the two types of harassment? - - - correct answer ✅Title VII prohibits two types of harassment: sexual harassment and harassment based on a protected class. List three types of interview questions. - - - correct answer ✅Three types of interview questions include: behavioral, job knowledge, and worker requirements.
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correct answer ✅Mark is committing a severity error. His expectations are higher than those of other managers. Pat is an administrative assistant for Jordan, a property manager supervising Managing Agents at a CID management company. Pat has been working on compiling financial reports for a number of properties that Jordan needs by the end of the week. Pat hands the report to Jordan two days early, and it includes information on three more properties than Jordan requested. Jordan comments to Pat, "Wow!Thanks Pat!" How could Jordan have more effectively communicated this praise and appreciation? - - - correct answer ✅Jordan could have more effectively communicated to Pat by being more specific: "Thank you Pat, I appreciate your speediness on this report. And I see you went above and beyond by including three additional properties - that will really be helpful to reaching our goal." Kim's performance has declined over the past few months; the management agreement has not been renewed with two of her condo associations in the last year.Kim's colleagues do not seem to be having this problem. During her performance appraisal, Miguel, a Property Manager, comments, "Kim, you've got to get your numbers up. We can't have this any longer." How could Miguel have more effectively addressed Kim's performance issues? - - -
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correct answer ✅Miguel could have more effectively addressed Kim's performance issues by being less judgmental and more encouraging: "Kim, I see the your number of non-renewed CIDs has increased by 25% over the last three months. What do you think we could do to improve this situation? Is there any training that we could provide that might help you retain your existing portfolio? What qualities does a SMART goal have? - - - correct answer ✅A SMART goal is: Specific, Measurable, Agreed upon, Realistic, and Time based. Describe the contrast error that supervisors can make when giving performance evaluations. - - - correct answer ✅Close precision engagement The M24 is effective against point targets out to how may meters? -
correct answer ✅The contrast error occurs when a rating is based on how the employee's performance compares to that of another employee, and not an objective rating standard. What is the difference between progressive and positive discipline?
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excellent window cleaning company. What documents would you typically look to in order to find if this was a conflict of interest under the governance of this association? - - - correct answer ✅The CID Bylaws may outline the details of how the CID defines conflict of interest and what it allows. The Rules and Regulations of the CID may also have provisions on the operation of the corporation, the might be relevant to the research necessary to answer this question. You may find that within the bylaws of this association the definition of conflict of interest extends only to situations where the Board member will "personally" profit from the contracting of business. In this case you would decide that this situation does not indicate conflict of interest. Even if it does not, it might be recommended to indicate to the Board the value of disclosure of the relationship. The Managing Agent receives a complaint from an owner of water dripping into the unit. They live on the 2nd floor of a 6 story building, you decide that it's best to visit the site and inspect the damage. When you arrive you discover that the interior wall of the unit has water damage. The other side of the wall, which is an interior wall for another unit, has damage as well.
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The source of the water damage appears to be a backed up drain on the 3rd floor above. Making things more complicated, however, is that it appears that the pipe that has burst is inside the wall of the unit's kitchen on Floor 3. Which document would you research in order to begin your assessment of whether the inside of the interior wall is to be defined as the common area, or not? - - - correct answer ✅The CC&Rs may be the appropriate location to find this answer, but not always.Many CC&Rs are lacking full unit and common area delineation. In some states the CID developer is required to file a "condominium plan," or a "plat map" which may contain language that may not be found in other documents and sometimes will provide meaningful information. What defines a condominium, a planned unit development and a co-op and where are the definitions found? - - - correct answer ✅The CC&Rs are typically going to hold the definition of the CID. In some parts of the country the CC&Rs are called the declaration or master deed. Typical of most CC&Rs are the following components:
- Outlines owners' rights and obligations
- Imposes restrictions that are typically transferred to subsequent owners and are enforceable to all owners
- Explains that by contract (purchase) each owner makes a covenant with the community association to abide by the declaration
