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What is the function of the iOS Control Center and how is it accessed? - correct answers ✔✔depending on model swiping top left or swiping up from bottom Where is hardware, storage, and naming information located on an iOS device? - correct answers ✔✔Settings / General / about Where is a notification for available operating system updates located on an iOS device? - correct answers ✔✔settings / general / software update Where are network connections configured on a mobile device? - correct answers ✔✔Settings / Wi Fi Where can Auto-Correction and Predictive keyboard be configured in Settings? - correct answers ✔✔settings / general / keyboard How many data partitions does the iOS file system utilize? What are they? - correct answers ✔✔ 2 User / OS Which partition stores user data in iOS? - correct answers ✔✔User Partition When an app is deleted, what happens to its data? - correct answers ✔✔Local Data deleted, data backed up to iCloud or server saved
Where can Shared iPad be enabled in Jamf Pro? - correct answers ✔✔prestage enrollment What is an Apple ID? - correct answers ✔✔account used to manage and download content purchased from the App Store List three specific examples of MDM functionality for mobile devices. - correct answers ✔✔wirelessly configure, update and deploy content What are the three components of MDM? - correct answers ✔✔Jamf Pro Server, APN's, iOS Devices How does automated MDM enrollment help organizations? - correct answers ✔✔simplify content deployment and management Which service allows organizations to purchase applications in volume? - correct answers ✔✔Apple Business Manager / Volume Store Which service allows organizations to create Managed Apple IDs? - correct answers ✔✔Apple School Manager What does integrating with GSX allow organizations to accomplish? - correct answers ✔✔Apple Global Service Exchange service and repair management (track warranty and purchase info) What are the three main components of Jamf Pro? - correct answers ✔✔Apache Tomcat, Java, MySQL
Why might an organization enroll mobile devices using User-Initiated Enrollment rather than, or in conjunction with, automated MDM enrollment? - correct answers ✔✔DEP is not available in all countries, Deployed previously without management, or for personally owned devices Name the 2 types of enrollment: - correct answers ✔✔Device Enrollment Program, User initiated What are three methods to allow users to enroll their mobile device with Jamf Pro? - correct answers ✔✔Enrollment portal, via email with custom URL, SMS (text) Which attributes can be used to search for a mobile device in the Jamf Pro inventory? - correct answers ✔✔device name, serial number, building, deparment Where does an IT administrator change the attribute fields displayed in a mobile device search?
- correct answers ✔✔account preference (per user setting) The result of an inventory search can be exported into what three formats? - correct answers ✔✔CSV, XML, TXT Where is iOS version located in a device's inventory record? - correct answers ✔✔general Where is Jailbreak Detection located? - correct answers ✔✔Security How can a mobile device name be changed through an inventory record? - correct answers ✔✔General / Edit
What is the purpose of scope within Jamf Pro? - correct answers ✔✔Scope is the users, computer, mobile devices that receive remote management tasks (apps, configuration profiles, etc) If a configuration profile was scoped to target All Mobile Devices with an exclusion for the Sydney building, which device(s) would be impacted? - correct answers ✔✔all devices would receive the configuration except Sydney What happens if no scope is defined for a management task in Jamf Pro? - correct answers ✔✔then the configuration will not be sent to any devices What are the 3 things that are used to configure Scope? - correct answers ✔✔targets, limitations, exclusions What is a device group? - correct answers ✔✔groups of devices to be used as targets How are static device groups beneficial? - correct answers ✔✔Fixed group that must be updated manually what are the 2 types of groups? - correct answers ✔✔Smart group / static group What do configuration profiles allow IT administrators to accomplish? - correct answers ✔✔management of devices How are configuration profiles deployed? - correct answers ✔✔APN's Why should configuration profiles be separated based on functionality? - correct answers ✔✔Reduces complexity when configuring scope and troubleshooting issues
Which additional features are available through a PreStage Enrollment in tvOS? - correct answers ✔✔Make MDM mandatory, Auto advance through tvOS setup, Skip tvOS setup Assistant Jamf Pro supports MDM for Apple TVs running which OS? - correct answers ✔✔Apple TV Software 7 or later, or tvOS 9 or later. Why would an administrator use Apple Configurator 2 to enroll an Apple TV? - correct answers ✔✔To enroll devices that are not part of or supported by MDM automated enrollment. Which configuration profile is unique to tvOS? - correct answers ✔✔Conference Room Display Where can Conference Room Display be configured in Jamf Pro? - correct answers ✔✔Devices/ configuration profiles / conference room display What does Conference Room Display accomplish? - correct answers ✔✔Similar to SAM, CRD allows easy screen sharing via AirPlay, prevents the modifying of settings Which Apple service is required for remote commands? - correct answers ✔✔Apple Push Notifications Service (APNs) What can be accomplished using remote commands? - correct answers ✔✔Wipe Device, Update inventory, restart device What are three ways macOS can be installed on a Mac? - correct answers ✔✔Recovery Partition, Internet Recovery, Mac App Store What configuration is required during the macOS Setup Assistant to complete activation? - correct answers ✔✔First Local Account (given admin automatically)
How can content be added to the Dock? - correct answers ✔✔Finder, applications, drag down to doc. What can Spotlight be used for? - correct answers ✔✔Quickly search for files, apps, and content Where would users change their local user account password within OS X? - correct answers ✔✔System Preferences / Users & Groups / Change Password What are the 4 System preferences categories plus the 5th bonus one? - correct answers ✔✔Personal Hardware Network System 3rd party software (appears once 3rd party apps are installed) What is the role of the macOS Recovery and which utilities are found there? - correct answers ✔✔To Re-Install OS X Network Utility Terminal Disk Utility Why might one create an additional partition on a disk? Which application can accomplish this?
- correct answers ✔✔duel boot Disk Utility Which directory contains system resources for macOS? - correct answers ✔✔Utilities
Why create a script - correct answers ✔✔Automation How can a script be easily run within the Terminal app? - correct answers ✔✔enter sh into the prompt then drag the script into the terminal window What is the earliest version of macOS to support MDM? - correct answers ✔✔OS 10. What are three specific examples of MDM functionality for computers? - correct answers ✔✔remote command, profiles, and configurations including app installs What does Jamf Pro require in order to establish trusted communication to Apple's Push Notification service? - correct answers ✔✔Apple ID How can APNs help IT administrators? - correct answers ✔✔perform management tasks on MDM capable devices When integrated with Jamf Pro, which service can display warranty expiration for enrolled computers? - correct answers ✔✔Global Service Exchange (GSX) Which service allows organizations to purchase applications in volume? - correct answers ✔✔Apple Business Manager (Volume Store) How do computers communicate with Jamf Pro? - correct answers ✔✔on the computer the Jamf Binary uses APNs to communicate with Jamf What are the five Jamf Pro apps? - correct answers ✔✔RECON: computer enrollment
ADMIN: manage scripts, packages, dock items COMPOSER: package building to deliver software and profiles IMAGING: imaging and provisioning computers REMOTE: issue remote management tasks How do the 5 (RACIR) apps help IT administrators? - correct answers ✔✔allow IT admins to manage and support devices Why are user accounts with custom privileges useful? - correct answers ✔✔giving granular / specific privileges Which privilege set would an IT administrator use for an individual who needs to enroll only computers, but not mobile devices? - correct answers ✔✔Enrollment Which privilege set grants Jamf Pro users read-only access? - correct answers ✔✔Auditor What are the 4 types of Jamf user accounts? - correct answers ✔✔Administrator: R/W/D Auditor: read only Enrollment: can only enroll devices Custom: granular management During which step of macOS Setup Assistant do computers communicate with automated MDM enrollment? - correct answers ✔✔during activation process Besides enrollment completed as part of the PreStage Enrollment, what additional configuration options are possible? - correct answers ✔✔LDAP authentication and bind, block removal of MDM profile, enforce local user account security
What is a Limitation? - correct answers ✔✔Reduce the initial target of computers What is an Exclusion? - correct answers ✔✔Omit specific targeted computers, computer groups, buildings, network segments If a configuration profile is scoped to all computers excluding the Germany building, which computers will receive the profile? - correct answers ✔✔All computers except Germany group What happens if an exclusion is added to the scope of a configuration profile without a target? - correct answers ✔✔No effect on any computers What is a computer group? - correct answers ✔✔A manually created group of computers Why are static groups beneficial - correct answers ✔✔Because you can create a group and add computers from other groups to receive similar tasks. What do configuration profiles allow IT administrators to accomplish? - correct answers ✔✔Enforce passcode parameters, network configurations, restrictions How are configuration profiles deployed? - correct answers ✔✔by leveraging APNs and MDM Why should configuration profiles be separated based on functionality? - correct answers ✔✔because profiles can effect one another whether intended to or not. This will also help with troubleshooting Where can Mac App Store apps be configured for deployment through Jamf Pro? - correct answers ✔✔Computers / Mac App Store
What else needs to be configured after adding an App to Self Service? - correct answers ✔✔Scope still needs to be configured correctly to deploy apps What happens when a "Lock Computer" command is issued? - correct answers ✔✔A pin is set and is applied at the Firmware level Scope - correct answers ✔✔must be defined to install configuration profiles through APNs Targets - correct answers ✔✔The initial pool of computers based on all computers, specific computers, computer groups, buildings, departments, users, or user groups Limitations - correct answers ✔✔Limitations reduce the initial target of computers based specific users, network segments Exclusions - correct answers ✔✔Omit specific targeted computers, computer groups, buildings, departments, users, network segments
