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JAMF 100 PRACTICE EXAM QUESTIONS
AND ANSWERS
What is the function of the iOS Control Center and how is it accessed? - ANSWER>>depending on model swiping top left or swiping up from bottom
Where is hardware, storage, and naming information located on an iOS device? - ANSWER>>Settings / General / about
Where is a notification for available operating system updates located on an iOS device? - ANSWER>>settings / general / software update
Where are network connections configured on a mobile device? - ANSWER>>Settings / Wi Fi
Where can Auto-Correction and Predictive keyboard be configured in Settings? - ANSWER>>settings / general / keyboard
How many data partitions does the iOS file system utilize? What are they? - ANSWER>> User / OS
Which partition stores user data in iOS? - ANSWER>>User Partition
When an app is deleted, what happens to its data? - ANSWER>>Local Data deleted, data backed up to iCloud or server saved
Where can Shared iPad be enabled in Jamf Pro? - ANSWER>>prestage enrollment
What is an Apple ID? - ANSWER>>account used to manage and download content purchased from the App Store
List three specific examples of MDM functionality for mobile devices. - ANSWER>>wirelessly configure, update and deploy content
What are the three components of MDM? - ANSWER>>Jamf Pro Server, APN's, iOS Devices
How does automated MDM enrollment help organizations? - ANSWER>>simplify content deployment and management
Which service allows organizations to purchase applications in volume? - ANSWER>>Apple Business Manager / Volume Store
Which service allows organizations to create Managed Apple IDs? - ANSWER>>Apple School Manager
What does integrating with GSX allow organizations to accomplish? - ANSWER>>Apple Global Service Exchange service and repair management (track warranty and purchase info)
What are the three main components of Jamf Pro? - ANSWER>>Apache Tomcat, Java, MySQL
Where could a Jamf Pro server be located? - ANSWER>>Cloud (company.jamfcloud.com) or On Prem (company.com:8443)
Which page allows monitoring the status of commonly viewed items in Jamf Pro?
How do devices communicate with Jamf Pro? - ANSWER>>Initiated by Jamf Pro (JP) JP issues Push Notification, mobile devices retrieve, then refer back to JP to complete task
Where does an IT administrator change the attribute fields displayed in a mobile device search? - ANSWER>>account preference (per user setting)
The result of an inventory search can be exported into what three formats? - ANSWER>>CSV, XML, TXT
Where is iOS version located in a device's inventory record? - ANSWER>>general
Where is Jailbreak Detection located? - ANSWER>>Security
How can a mobile device name be changed through an inventory record? - ANSWER>>General / Edit
What is the purpose of scope within Jamf Pro? - ANSWER>>Scope is the users, computer, mobile devices that receive remote management tasks (apps, configuration profiles, etc)
If a configuration profile was scoped to target All Mobile Devices with an exclusion for the Sydney building, which device(s) would be impacted? - ANSWER>>all devices would receive the configuration except Sydney
What happens if no scope is defined for a management task in Jamf Pro? - ANSWER>>then the configuration will not be sent to any devices
What are the 3 things that are used to configure Scope? - ANSWER>>targets, limitations, exclusions
What is a device group? - ANSWER>>groups of devices to be used as targets
How are static device groups beneficial? - ANSWER>>Fixed group that must be updated manually
what are the 2 types of groups? - ANSWER>>Smart group / static group
What do configuration profiles allow IT administrators to accomplish? - ANSWER>>management of devices
How are configuration profiles deployed? - ANSWER>>APN's
Why should configuration profiles be separated based on functionality? - ANSWER>>Reduces complexity when configuring scope and troubleshooting issues
What is a managed app? - ANSWER>>Managed Apps allow IT administrators to automate the removal of apps on devices that become unmanaged, prevent the backup of app data, and force apps to update from Jamf Pro.
Where can apps be deployed from? - ANSWER>>App Store, Volume Store (formally VPP), or In-House Apps
Besides Jamf Pro, which additional service is required to issue remote commands?
- ANSWER>>Apple Push Notifications Services (APN's)
How can mobile devices be updated to the latest iOS version through a remote command? - ANSWER>>Static device group, action, send remote command, select Update iOS
Which macOS applications can be used to update an Apple TV? - ANSWER>>Apple Configurator 2
What is required to update a 4th generation Apple TV? - ANSWER>>Apple ID
Which model(s) of Apple TV support the App Store? - ANSWER>>4th & 5th Generation
What are three ways macOS can be installed on a Mac? - ANSWER>>Recovery Partition, Internet Recovery, Mac App Store
What configuration is required during the macOS Setup Assistant to complete activation? - ANSWER>>First Local Account (given admin automatically)
How can content be added to the Dock? - ANSWER>>Finder, applications, drag down to doc.
What can Spotlight be used for? - ANSWER>>Quickly search for files, apps, and content
Where would users change their local user account password within OS X? - ANSWER>>System Preferences / Users & Groups / Change Password
What are the 4 System preferences categories plus the 5th bonus one? - ANSWER>>Personal Hardware Network System 3rd party software (appears once 3rd party apps are installed)
What is the role of the macOS Recovery and which utilities are found there? - ANSWER>>To Re-Install OS X Network Utility Terminal Disk Utility
Why might one create an additional partition on a disk? Which application can accomplish this? - ANSWER>>duel boot Disk Utility
Which directory contains system resources for macOS? - ANSWER>>Utilities
Name the previous and current disk format - ANSWER>>Extended Journaled 10.12 and earlier APFS (apple file system) Mac OS 10.13 and higher
Name the 4 default volumes on APFS: - ANSWER>>Macintosh HD- sys boot volume Preboot- hidden containing info to boot each sys volume Recovery- hidden, includes utilities for troubleshooting VM- virtual memory volume created when High Sierra and later start up
Which type of partition map (scheme or partition table) does Mac OS (and most OS for that matter) use? - ANSWER>>GUID (GPT)
Name the 4 default base directories in the Macintosh HD partition: - ANSWER>>Applications, Library, System, Users
What does the .plist file extension stand for and how are they used by macOS? - ANSWER>>preference file it is an XML file in binary and holds the user specific preferences for an app
How do property list files impact the user experience? - ANSWER>>The control and save user preference allowing users to create their own specific experience.
Why are property list files an important concept for IT administrators? - ANSWER>>Allows administration to control user experience, gain insight into user preference based on the plist of the given APP
Where is the Terminal app located in macOS? - ANSWER>>Application / Utilities
Why create a script - ANSWER>>Automation
Why are user accounts with custom privileges useful? - ANSWER>>giving granular / specific privileges
Which privilege set would an IT administrator use for an individual who needs to enroll only computers, but not mobile devices? - ANSWER>>Enrollment
Which privilege set grants Jamf Pro users read-only access? - ANSWER>>Auditor
What are the 4 types of Jamf user accounts? - ANSWER>>Administrator: R/W/D Auditor: read only Enrollment: can only enroll devices Custom: granular management
During which step of macOS Setup Assistant do computers communicate with automated MDM enrollment? - ANSWER>>during activation process
Besides enrollment completed as part of the PreStage Enrollment, what additional configuration options are possible? - ANSWER>>LDAP authentication and bind, block removal of MDM profile, enforce local user account security
Why would an organization decide to use a PreStage Enrollment? - ANSWER>>Security, Authentication, setup simplification
How does enrolling a computer differ from enrolling a mobile device using User- Initiated Enrollment? - ANSWER>>computers receive additional software, Binary and management account
Which two User-Initiated Enrollment methods allow users to access the enrollment portal? - ANSWER>>navigate to a predefined URL Receive an email link
Which attributes can be used to search for a computer in Jamf Pro inventory - ANSWER>>Computer name, serial, department, building
Where can Processor Speed be located in an inventory record? - ANSWER>>computer / hardware
Where can S.M.A.R.T. Status be located in an inventory record? - ANSWER>>management / computer groups
How can a Jamf Pro user update a computer's asset tag in the inventory? - ANSWER>>General / Edit
What is the function of Scope? - ANSWER>>Control which computer receive what management
What is a Target? - ANSWER>>the initial pool of computers all computers, specific computers, groups, buildings, departments, users, user groups
What is a Limitation? - ANSWER>>Reduce the initial target of computers
What is an Exclusion? - ANSWER>>Omit specific targeted computers, computer groups, buildings, network segments
If a configuration profile is scoped to all computers excluding the Germany building, which computers will receive the profile? - ANSWER>>All computers except Germany group
What happens if an exclusion is added to the scope of a configuration profile without a target? - ANSWER>>No effect on any computers
What is a computer group? - ANSWER>>A manually created group of computers
Why are static groups beneficial - ANSWER>>Because you can create a group and add computers from other groups to receive similar tasks.
