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JAMF 100 KEY CONCEPTS AND MACOS
MANAGEMENT NOTES 2026
โ Where is hardware, storage, and naming information located on an iOS device? Answer: Settings / General / about โ Where is a notification for available operating system updates located on an iOS device? Answer: settings / general / software update โ Where are network connections configured on a mobile device? Answer: Settings / Wi Fi โ Where can Auto-Correction and Predictive keyboard be configured in Settings? Answer: settings / general / keyboard โ How many data partitions does the iOS file system utilize? What are they? Answer: 2 User / OS โ Which partition stores user data in iOS? Answer: User Partition
โ When an app is deleted, what happens to its data? Answer: Local Data deleted, data backed up to iCloud or server saved โ Where can Shared iPad be enabled in Jamf Pro? Answer: prestage enrollment โ What is an Apple ID? Answer: account used to manage and download content purchased from the App Store โ List three specific examples of MDM functionality for mobile devices. Answer: wirelessly configure, update and deploy content โ What are the three components of MDM? Answer: Jamf Pro Server, APN's, iOS Devices โ How does automated MDM enrollment help organizations? Answer: simplify content deployment and management โ Which service allows organizations to purchase applications in volume? Answer: Apple Business Manager / Volume Store โ Which service allows organizations to create Managed Apple IDs? Answer: Apple School Manager
โ During which step of the iOS Setup Assistant does a mobile device communicate with automated MDM enrollment? Answer: during activation โ Define Enrollment regarding Jamf Pro Answer: process of adding device to Jamf Pro for management enrollment creates an inventory record in the JP data base โ 5 steps for Device Enrollment Program (automated enrollment) Answer: 1) Connect MDM with Device Enrollment
- During activation device checks with Device Enrollment
- Auto MDM enrollment returns enrollment details
- Device enrolls with your MDM server
- Config tasks begin automatically โ Why might an organization enroll mobile devices using User- Initiated Enrollment rather than, or in conjunction with, automated MDM enrollment? Answer: DEP is not available in all countries, Deployed previously without management, or for personally owned devices โ Name the 2 types of enrollment: Answer: Device Enrollment Program, User initiated
โ What are three methods to allow users to enroll their mobile device with Jamf Pro? Answer: Enrollment portal, via email with custom URL, SMS (text) โ Which attributes can be used to search for a mobile device in the Jamf Pro inventory? Answer: device name, serial number, building, deparment โ Where does an IT administrator change the attribute fields displayed in a mobile device search? Answer: account preference (per user setting) โ The result of an inventory search can be exported into what three formats? Answer: CSV, XML, TXT โ Where is iOS version located in a device's inventory record? Answer: general โ Where is Jailbreak Detection located? Answer: Security โ How can a mobile device name be changed through an inventory record? Answer: General / Edit
โ What do configuration profiles allow IT administrators to accomplish? Answer: management of devices โ How are configuration profiles deployed? Answer: APN's โ Why should configuration profiles be separated based on functionality? Answer: Reduces complexity when configuring scope and troubleshooting issues โ What is a managed app? Answer: Managed Apps allow IT administrators to automate the removal of apps on devices that become unmanaged, prevent the backup of app data, and force apps to update from Jamf Pro. โ Where can apps be deployed from? Answer: App Store, Volume Store (formally VPP), or In-House Apps โ Besides Jamf Pro, which additional service is required to issue remote commands? Answer: Apple Push Notifications Services (APN's) โ How can mobile devices be updated to the latest iOS version through a remote command? Answer: Static device group, action, send remote command, select Update iOS
โ Which macOS applications can be used to update an Apple TV? Answer: Apple Configurator 2 โ What is required to update a 4th generation Apple TV? Answer: Apple ID โ Which model(s) of Apple TV support the App Store? Answer: 4th & 5th Generation โ Which app can be used to navigate tvOS with an iOS device? Answer: The Remote App โ Which version of tvOS is required for automated MDM enrollment? Answer: tvOS 10. โ Which additional features are available through a PreStage Enrollment in tvOS? Answer: Make MDM mandatory, Auto advance through tvOS setup, Skip tvOS setup Assistant โ Jamf Pro supports MDM for Apple TVs running which OS? Answer: Apple TV Software 7 or later, or tvOS 9 or later.
โ What configuration is required during the macOS Setup Assistant to complete activation? Answer: First Local Account (given admin automatically) โ How can content be added to the Dock? Answer: Finder, applications, drag down to doc. โ What can Spotlight be used for? Answer: Quickly search for files, apps, and content โ Where would users change their local user account password within OS X? Answer: System Preferences / Users & Groups / Change Password โ What are the 4 System preferences categories plus the 5th bonus one? Answer: Personal Hardware Network System 3rd party software (appears once 3rd party apps are installed) โ What is the role of the macOS Recovery and which utilities are found there? Answer: To Re-Install OS X Network Utility
Terminal Disk Utility โ Why might one create an additional partition on a disk? Which application can accomplish this? Answer: duel boot Disk Utility โ Which directory contains system resources for macOS? Answer: Utilities โ Name the previous and current disk format Answer: Extended Journaled 10.12 and earlier APFS (apple file system) Mac OS 10.13 and higher โ Name the 4 default volumes on APFS: Answer: Macintosh HD- sys boot volume Preboot- hidden containing info to boot each sys volume Recovery- hidden, includes utilities for troubleshooting VM- virtual memory volume created when High Sierra and later start up โ Which type of partition map (scheme or partition table) does Mac OS (and most OS for that matter) use? Answer: GUID (GPT)
โ How can a script be easily run within the Terminal app? Answer: enter sh into the prompt then drag the script into the terminal window โ What is the earliest version of macOS to support MDM? Answer: OS 10. โ What are three specific examples of MDM functionality for computers? Answer: remote command, profiles, and configurations including app installs โ What does Jamf Pro require in order to establish trusted communication to Apple's Push Notification service? Answer: Apple ID โ How can APNs help IT administrators? Answer: perform management tasks on MDM capable devices โ When integrated with Jamf Pro, which service can display warranty expiration for enrolled computers? Answer: Global Service Exchange (GSX) โ Which service allows organizations to purchase applications in volume? Answer: Apple Business Manager (Volume Store)
โ How do computers communicate with Jamf Pro? Answer: on the computer the Jamf Binary uses APNs to communicate with Jamf โ What are the five Jamf Pro apps? Answer: RECON: computer enrollment ADMIN: manage scripts, packages, dock items COMPOSER: package building to deliver software and profiles IMAGING: imaging and provisioning computers REMOTE: issue remote management tasks โ How do the 5 (RACIR) apps help IT administrators? Answer: allow IT admins to manage and support devices โ Why are user accounts with custom privileges useful? Answer: giving granular / specific privileges โ Which privilege set would an IT administrator use for an individual who needs to enroll only computers, but not mobile devices? Answer: Enrollment โ Which privilege set grants Jamf Pro users read-only access? Answer: Auditor
Receive an email link โ Which attributes can be used to search for a computer in Jamf Pro inventory Answer: Computer name, serial, department, building โ Where can Processor Speed be located in an inventory record? Answer: computer / hardware โ Where can S.M.A.R.T. Status be located in an inventory record? Answer: management / computer groups โ How can a Jamf Pro user update a computer's asset tag in the inventory? Answer: General / Edit โ What is the function of Scope? Answer: Control which computer receive what management โ What is a Target? Answer: the initial pool of computers all computers, specific computers, groups, buildings, departments, users, user groups โ What is a Limitation? Answer: Reduce the initial target of computers
โ What is an Exclusion? Answer: Omit specific targeted computers, computer groups, buildings, network segments โ If a configuration profile is scoped to all computers excluding the Germany building, which computers will receive the profile? Answer: All computers except Germany group โ What happens if an exclusion is added to the scope of a configuration profile without a target? Answer: No effect on any computers โ What is a computer group? Answer: A manually created group of computers โ Why are static groups beneficial Answer: Because you can create a group and add computers from other groups to receive similar tasks. โ What do configuration profiles allow IT administrators to accomplish? Answer: Enforce passcode parameters, network configurations, restrictions โ How are configuration profiles deployed? Answer: by leveraging APNs and MDM
โ Exclusions Answer: Omit specific targeted computers, computer groups, buildings, departments, users, network segments โ
