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What is a characteristic of the art, rather than the science, of management? a. systematic b. logical c. rational d. intuitive - correct answer d. intuitive _____ management deals with improving the performance of individual employees. a. operations b. industrial c. administrative d. scientific - correct answer d. scientific _____ refers to a normal process leading to system decline. a. Theory Y b. Synergy c. Entropy d. System - correct answer c. Entropy _____ interact with their environment. a. Systems b. Closed systems c. Subsystems d. Open systems - correct answer d. Open systems What is often considered to be the most important and most challenging of all management activities? a. leading b. planning c. controlling d. organizing - correct answer a. leading
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The managerial function of controlling involves: a. monitoring an organization's progress toward its goals. b. determining how best to group activities and resources. c. selecting a course of action from a set of alternatives. d. getting members of an organization to work together. - correct answer a. monitoring an organization's progress toward its goals. An individual who gets along well with others at all levels in the organization is said to have good _____ skills. a. interpersonal b. communication c. conceptual d. diagnostic - correct answer a. interpersonal Management science and operations management are the two branches of what management theory? a. administrative b. quantitative c. behavioral d. human relations - correct answer b. quantitative _____skills are necessary to accomplish or understand the specific kind of work done in an organization. a. first-line manager b. top manager c. middle manager d. lower-level manager - correct answer a. first-line manager What area of classical management should you study to learn more about managing the total organization? a. Theory X and Theory Y
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a. Under most organizational conditions, people's potential is underutilized. b. People seek responsibility under favorable conditions. c. People prefer to be directed and to avoid responsibility. d. People view work as a natural part of their lives - correct answer c. People prefer to be directed and to avoid responsibility. A(n) _____ is an interrelated set of elements functioning as a whole. a. system b. corporation c. organization d. management unit - correct answer a. system Neil is known to take a very scientific approach to management. When making decision, he seems to be _____. a. instinctual b. objective c. intuitive d. subjective - correct answer b. objective _____ is a pessimistic and negative view of workers consistent with the views of scientific management. a. Theory X b. Theory Y c. Administrative management d. Behavioral management - correct answer a. Theory X Math-A-Mazing is a company that offers tutoring services in all areas of math. In addition to tutors in its store-front locations, it also develops and sells software to teach math. Math-A- Mazing requires all employees to wear something math-related to work every day. They help by providing pins, scarves, and caps printed with numbers or math signs. Employees can wear one of these items or come up with their own. According to the company, this policy makes the company a fun and exciting place to work. This management decision affects the _____.
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political-legal dimension task environment organizational culture technological dimension - correct answer organizational culture Sport clothing and equipment company JR Adventure just completed a merger with Totem T&G, a 100-year-old tennis and golf brand. Jacob Rain, founder of JRA, led the rapid growth of his firm in a creative and energetic setting. Job responsibilities are fluid, and employees are encouraged to collaborate on new ideas. Totem, however, has a long touted history of producing premium tennis and golf equipment. Its hierarchical structure and long-established markets mirror the traditional values of the company's early years. Despite the different corporate styles, similar organizational structures at the two firms will provide the opportunity to share distribution systems and corporate functions and achieve immediate cost savings for the combined company. What is an effective way to establish one common vision and direction for the merged firm? Recognize that cultural change can only be achieved by replacing the top leaders - correct answer Promote employees whose behaviors are consistent with the desired culture Culture can be maintained by: emphasizing competition among divisions. mergers. articulating the culture through slogans and ceremonies. growth of rival factions in an organization. - correct answer articulating the culture through slogans and ceremonies Sport clothing and equipment company JR Adventure just completed a merger with Totem T&G, a 100-year-old tennis and golf brand. Jacob Rain, founder of JRA, led the rapid growth of his firm in a creative and energetic setting. Job responsibilities are fluid, and employees are encouraged to collaborate on new ideas. Totem, however, has a long touted history of producing premium tennis and golf equipment. Its hierarchical structure and long-established markets mirror the traditional values of the company's early years. Despite the different
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It consists of a firm's set of values and beliefs. It does not vary across organizations. It is uninfluenced by corporate success. Its point of origin is the organization's chief competitor. - correct answer it consists of firms set of values and beliefs An organization's culture: is focused on fun and excitement. is focused on customer satisfaction. is found throughout the organization. can become a weakness. - correct answer can become a weakness Math-A-Mazing is a company that offers tutoring services in all areas of math. In addition to tutors in its store-front locations, it also develops and sells software to teach math. The marketing director feels that more resources should be invested in the store front locations, while the development director feels the emphasis should be on software development and internal competition to drive sales. Each of these approaches would have a different impact on the organizational culture. In this situation, culture problems have arisen out of what? growth of rival factions a merger poor management an acquisition - correct answer growth of rival factions Sport clothing and equipment company, JR Adventure, just completed a merger with Totem T&G, a 100-year-old tennis and golf brand. Jacob Rain, founder of JRA, led the rapid growth of his firm in a creative and energetic setting. Job responsibilities are fluid, and employees are encouraged to collaborate on new ideas. Totem, however, has a long touted history of producing premium tennis and golf equipment. Its hierarchical structure and long-established markets mirror the traditional values of the company's early years. Despite the different corporate styles, similar organizational structures at the two firms will provide the opportunity to share distribution systems and corporate functions and achieve immediate cost savings for the combined company.
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Within which environment will JR Adventure and Totem T&G employees discover what the merged organization will stand for, how it will do things, and what it considers impor - correct answer internal environment Which of the following is accurate regarding organizational culture? It should consistent throughout the organization. It is intangible in nature. It is best to maintain it even if it appears to become dysfunctional. It can be quantifiably measured. - correct answer it is intangible in nature Culture determines the organization's _____. corporate success profits shared experiences feel - correct answer feel What a company stands for, how it does things, and what it considers important are all learned from the political-legal dimension task environment organizational culture technological dimension - correct answer organizational culture Who or what is generally the starting point of an organization's culture? its employees its founder its stockholders its CEO - correct answer its founders
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A. Stocks B. Wages C. Incentives D. Salary - correct answer A The _________ lists the duties of a job, the job's working conditions, and the tools, materials, and equipment used to perform it. A. job rotation B. job performance appraisal C. job description D. job specification - correct answer C At Toyota, one plant assembles engines and then ships them to a final assembly site at another plant, where the cars are completed. This represents the __________ form of coordination. A. group interdependence B. reciprocal interdependence C. pooled interdependence D. sequential interdependence - correct answer C Which one of the following is NOT one of the reasons people may resist change? A. Feeling of loss B. Personal animosity towards managers C. Threatened self-interests D. Uncertainty - correct answer B A tailor shop specializing in custom suits, a printing shop that produces business cards and company stationery, and a photography studio use which form of technology, as identified by Woodward? A. Unit or small batch technology B. Continuous process technology C. Generic technology
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D. Large batch or mass production technology - correct answer A According to the Lewin model, which step is taken after the change is implemented? A. Refreezing B. Persuading C. Communicating D. Unfreezing - correct answer A A _________ organization is one in which decision-making power and authority are delegated as far down the chain of command as possible. A. centralized B. decentralized C. bureaucratic D. tall-structured - correct answer B HRM (or "personnel," as it is sometimes called) was once relegated to second-class status in many organizations. True False - correct answer T ________ error is allowing the assessment of an employee on one dimension to "spread" to ratings of that employee on other dimensions. A. Halo B. First impression C. Recency D. Stereotyping - correct answer A Amy has just received her 360-degree feedback appraisal. This means she was evaluated: A. by a sampling of the people she interacts with. B. on many different dimensions of job performance. C. on many different days during the year. D. by a circle of managers. - correct answer A
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D. job interview - correct answer A Which one of the following is NOT one of the ways to overcome resistance to change? A. Participation B. Facilitation C. Coercion D. Education and communication - correct answer C __________ is when a decision maker stays with a decision even when it appears to be wrong A. Deliberate reasoning B. Irrational commitment C. Escalation of commitment D. Irrational belief - correct answer C Which one is NOT one of the steps in the rational decision-making process? A. Selecting the best alternative. B. Following up and evaluating the results C. Evaluating options in case of making a bad decision D. Recognizing and defining the decision situation - correct answer B A _________ is an informal alliance of individuals or groups formed to achieve a common goal. A. coalition B. taskforce C. political party D. temporary group - correct answer A Strategy _________ is the set of processes involved in creating or determining the organization's strategies. A. formulation B. evaluation C. implementation
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D. execution - correct answer A ____________ is the determination of alternative courses of action to be taken if an intended plan of action is unexpectedly disrupted or rendered inappropriate. A. Forecast B. Crisis management C. Contingency planning D. Goal setting - correct answer C Which one of the following is NOT one of the disadvantages of group and team decision making? A. Members are more likely to accept the final decision B. One person may dominate the group C. The process takes longer than individual decision-making, so it is costlier. D. Groupthink may occur - correct answer D Which one of the following is NOT a kind of goals? A. Operational goals B. Preemptive goals C. Tactical goals D. Strategic goals - correct answer B A strategy in which an organization operates in several businesses that are somehow linked with one another is called a __________ strategy. A. portfolio management B. unrelated diversification C. related diversification D. single-product - correct answer C _____________ are developed for activities that recur regularly over a period of time. A. Multiple-use plans B. Standing plans
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D. Irrational belief - correct answer C According to the classical decision model, which one of the following is NOT one of the assumptions regarding the decision-making process? A. Decision makers can effectively eliminate uncertainty to achieve a decision condition of certainty. B. Decision makers have complete information about the decision situation and possible alternatives C. Decision makers evaluate all aspects of the decision situation logically and rationally. D. Decision makers can always forecast the risks involved in making the decision. - correct answer D In the BCG matrix, __________ are businesses that have a very small share of a market that is not expected to grow. A. dogs B. cash cows C. stars D. questions marks - correct answer A Which one of the following is NOT a purpose of goals? A. Goals can serve as a source of motivation for an organization's employees. B. Goals provide an effective mechanism for evaluation and control. C. Goals are used to forecast potential issues D. They provide guidance and unified direction for people in the organization. - correct answer C A __________ of Abercrombie & Fitch is its speed in moving inventory. It tracks consumer preferences daily with point-of-sale computers, electronically transmits orders to suppliers in Hong Kong, charters 747 cargo planes to fly new products to the United States, and has those products in stores 48 hours later. A. distinctive competence B. core value C. strategic goal
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D. long-term goal - correct answer Fill ONE WORD in the blank to complete the sentence: One aspect of the administrative model of decision-making is __________, which suggests that rather than conducting an exhaustive search for the best possible alternative, decision makers tend to search only until they identify an alternative that meets some minimum standard of sufficiency. - correct answer During the _________ stage, overall demand growth for a product begins to slow down, and the number of new firms producing the product begins to decline. A. growth B. maturity C. decline D. introduction - correct answer B What is a current trend in international business? Since World War II, businesses in war-torn countries such as Germany and Japan have been complacent. U.S. firms are finding that international operations are an increasingly important element of their sales and profits. U.S. firms are now isolated from global competition. U.S. firms are now isolated from global the global market. - correct answer u.s. firms are finding that international operations are an increasingly important element of their sales and profits _____ are light assembly plants built in Northern Mexico close to the U.S. border and are given tax breaks by the Mexican government. Tariffs Economic communities Joint ventures
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Shared ownership Greater political risk Diminished control High transportation costs - correct answer greater political risk Small cash outlay and low risk are two advantages of _____. direct investment strategic alliances licensing importing or exporting - correct answer importing or exproting BritTrek is a British bicycle company. It produces its mountain bikes in England and sells them throughout North America. Which of the following best characterizes this arrangement? BritTrek has licensing agreements with countries in North America BritTrek is outsourcing to North America. BritTrek is exporting its products to North America. BritTrek wholly owns subsidiaries in North America. - correct answer brittrek is exporting its products to north america A disadvantage of direct investment is: high transportation costs. government restrictions. greater economic risk. inflexibility. - correct answer greater economic risk BritTrek is a British bicycle company with a unique design for its mountain bikes. It has made arrangements with firms in other countries in which those firms make bikes according to the BritTrek design, and market them as BritTrek bikes. Those firms pay a royalty to BritTrek for each bike sold.
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Which of the following best characterizes this arrangement? BritTrek has licensing agreements with firms in foreign markets. BritTrek is outsourcing to foreign markets. BritTrek is exporting its products to foreign markets. BritTrek wholly owns subsidiaries in foreign markets. - correct answer brittrek has licensing agreements with firms in foreign markets The United States, Canada, and Mexico entered into what agreement to eliminate barriers to trade among them? NAFTA EU GATT WTO - correct answer nafta GoldLeaf and HappyFarms are both grocery stores. They serve the same geographic area, and both emphasize fresh produce, natural foods, and whole foods. Their prices are similar, and consumers switch back and forth between them based upon weekly specials. GoldLeaf and HappyFarms are _____. regulators strategic allies competitors suppliers - correct answer competitors Keane Industries is a privately owned firm that manufactures and installs large, deep well digging equipment which can be operated with little technical expertise. The company has a cash surplus due to a highly profitable decade of sales in its domestic market. Now ready to enter foreign markets, the biggest priority for the owners is to maintain full control of any new operations. What level of international business activity is Keane Industries seeking?
