MGMT 2500 EXAM 1 STUDY GUIDE
theory x - Answers - pessimistic and negative, typically how managers perceive
employees
theory y - Answers - believed managers could accomplish more through others by
viewing them as self-energized, committed, responsible, and creative beings
Total Quality Management (TQM) - Answers - the organizations culture is defined by
and supports the constant attainment of customer satisfaction through an integrated
system of tools, techniques and training
human capital - Answers - the productive potential of ones knowledge and actions
social capital - Answers - the productive potential of strong relationships, goodwill, trust
and cooperative effort
management - Answers - the process of working with and through others to achieve
organizational objectives, efficiently and ethically, in the face of constant change
contingency approach - Answers - Using management concepts and techniques in a
situationally appropriate manner, instead of trying to rely on "one best way"
corporate social responsibilities (CSR) - Answers - "the notion that corporations have an
obligation to constituent groups in society other than stockholders and beyond that
prescribed by law or union contract.
CHAPTER 2 - Answers -
affirmative action - Answers - an artificial intervention aimed at giving management a
chance to correct an imbalance, an injustice, a mistake, or outright discrimination that
occurred in the past.
managing diversity - Answers - entails enabling people to perform up to their maximum
potential
workforce demographics - Answers - statistical profiles of the characteristics and
composition of the adult working population,
glass ceiling - Answers - represents an absolute barrier or solid roadblock that prevents
women from advancing to higher level positions
