MKT304 Group Assignment, Assignments of Marketing

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IMC PLANS
Group
Assignment
MKT304
-
MK T
15 0 5
D A O D U C P H U C
D O A N K H A N H H O N G
T A H U Y E N M Y
N G U Y E N T H I T H U Y L I N H
T R A N N H A T Q U A N G
P R EPA R E D B Y:
L E C T U R E R : M S . B U I T H I H A N H T H A O
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IMC PLANS

Group

Assignment

M K T 3 0 4 - M K T 1 5 0 5

D A O D U C P H U C

D O A N K H A N H H O N G

T A H U Y E N M Y

N G U Y E N T H I T H U Y L I N H

T R A N N H A T Q U A N G

P R E P A R E D B Y :

L E C T U R E R : M S. B U I T H I H A N H T H A O

TABLE OF CONTENTS

01 Introduction

Analysis of Promotional Program Situation

02

03

Analysis of Communication Process

04

Develop Intergrated Marketing Communication Program

05 Budget Determination

06

Evaluate promotional program results/ effectiveness (How/ Tool)

07 Conclusion

CONTENTS

M I R I N D A - P E P S I C O P A G E 1

INTRODUCTION

P R O D U C T

M i r i n d a i s o n e o f t h e l e a d i n g c a r b o n a t e d s o f t d r i n k b r a n d s w i t h t h r e e d e l i c i o u s f l a v o r s : O r a n g e , X a X a a n d S o d a C r e a m.

M I R I N D A ' s s t r o n g O r a n g e f l a v o r a n d a r o m a t i c X a X a h a v e l o n g b e e n l o v e d b y m a n y y o u n g p e o p l e b e c a u s e o f t h e i r r e f r e s h i n g t a s t e , a w a k e n i n g a l l s e n s e s a n d b r i n g i n g e x p l o s i v e f u n m o m e n t s w i t h f r i e n d s.

M i r i n d a i n t r o d u c e s a n e w m e m b e r : M I R I N D A S o d a I c e C r e a m - a c r e a m y , a r o m a t i c , f a t t y , d e l i c i o u s , t o n g u e - t w i s t i n g s o f t d r i n k , a n o t h e r o p t i o n f o r m o m e n t s o f l a u g h t e r , s o m u c h f u n!

M i r i n d a i s p a c k a g e d i n h a n d y p a c k a g i n g : 3 9 0 m l p l a s t i c b o t t l e , 1. 5 L p l a s t i c b o t t l e , 3 3 0 m l t a l l c a n , 3 0 0 m l c r o c k p o t. ( S u n t o r y p e p s i c o - 2 0 1 8 )

M I R I N D A - P E P S I C O P A G E 3

INTRODUCTION

O B J E C T I V E S

C R E A T E M O R E S M I L E S W I T H E V E R Y S I P A N D E V E R Y

B I T E

F O R O U R C O N S U M E R S :

B y c r e a t i n g j o y f u l m o m e n t s t h r o u g h o u r d e l i c i o u s a n d
n o u r i s h i n g p r o d u c t s a n d u n i q u e b r a n d e x p e r i e n c e s.

F O R O U R C U S T O M E R S :

B y b e i n g t h e b e s t p o s s i b l e p a r t n e r , d r i v i n g g a m e - c h a n g i n g
i n n o v a t i o n , a n d d e l i v e r i n g a l e v e l o f g r o w t h u n m a t c h e d i n
o u r i n d u s t r y.

F O R O U R A S S O C I A T E S A N D O U R C O M M U N I T I E S :

B y c r e a t i n g m e a n i n g f u l o p p o r t u n i t i e s t o w o r k , g a i n n e w s k i l l s
a n d b u i l d s u c c e s s f u l c a r e e r s , a n d a d i v e r s e a n d i n c l u s i v e
w o r k p l a c e.

F O R O U R P L A N E T :

B y c o n s e r v i n g n a t u r e ’ s p r e c i o u s r e s o u r c e s a n d f o s t e r i n g a
m o r e s u s t a i n a b l e p l a n e t f o r o u r c h i l d r e n a n d g r a n d c h i l d r e n.

F O R O U R S H A R E H O L D E R S :

B y d e l i v e r i n g s u s t a i n a b l e t o p - t i e r T S R a n d e m b r a c i n g b e s t - i n -
c l a s s c o r p o r a t e g o v e r n a n c e.
( P e p s i c o - 2 0 2 1 )

M I R I N D A - P E P S I C O P A G E 4

SWOT ANALYSIS

STRENGTHS WEAKNESSES

OPPORTUNITIES THREATS

-Mirinda is a product of a long-standing
prestigious brand in the world.

**- The product is rich in nutrients.

  • High quality products, reasonable**
prices, beautiful and eye-catching
packaging.

- Mirinda is associated with youthful

style, always breaking out, is a product
for young people.

- The taste is suitable for Vietnamese

taste.

**- Abundant company finance.

  • Wide network of distributors.** - High advertising costs. - Marketing plan is not
synchronized.
-Leaders are not exploiting
the full potential of their
employees
--Vietnam joins the WTO, PepsiCo easily
expand its market, which will be an
advantage for Mirinda to access
processing technology and raw materials
from suppliers.

- The recovery of the economy after the

recession thanks to the economic stimulus
package of the government.

**- Young population structure.

  • Large market in terms of both current**
and potential market in the future.

- Vietnam's climate is very suitable for

the development of soft drinks.

- Technology develops quickly and is

easier to develop than other competitors.

- There are large and reputable

suppliers.

- Materials guaranteed. - Inflation increased. - Various substitute

products.

- Customers are increasingly

demanding on product
quality and design.

- Pressure from competitors

is great. Price sensitivity.

- Unfair competition.

M I R I N D A - P E P S I C O P A G E 6

In recent years Vietnamese people have become increasingly aware of
health products following a significant rise in diabetes, high blood pressure
and cancer, with 83% of consumers making active dietary choices to prevent
poor health (Food Navigator, 2018). As a result, there has been a shift
towards more nutritious, healthier drinks with less sugar and caffeine. This
is clearly shown through the fall in revenue growth of soft drinks in Vietnam
from 27.9% in 2011 to 9.3% in 2019 and is forecasted to further fall to 5.7% by
2023 (Statista, 2019). As a result, soft drink manufacturers will have to adapt
and market their products accordingly to meet consumer demands of the
right combination of sugar, flavour and differentiation.

Brand awareness

According to a survey of
Vinaresearch (W&S 2013), females
have 11.2% higher total awareness
than males about Mirinda soft
drinks. Both men and women know
about soft drinks brands through
TV advertisements, 93.1%, 95.3%
respectively (W&S 2013). Followed
by Supermarket/Store Ads (72.7%)
and Internet Ads (63.5%). In
particular, with the Internet
Advertising channel, men recognize
better than women with the
difference rate of 8.4%.

E X T E R N A L A N A L Y S I S

Consumer

behaviour analysis

Buying Behavior

Gender and source of identifying information

M I R I N D A - P E P S I C O P A G E 7

MARKET SEGMENTATION

Mirinda segments their customers by Demographic, Behavioral and Psychographic factors.

01

Income level can't be
specified.
I N C O M E

-12-25 years old 04

-Young Generation
A G E

02

Students and other professions
O C C U P A T I O N

03

  • Stylish youth
  • Good and constructive

DEMOGRAPHIC

The target customer's characteristics arising from the market, Include: Gender, Age,
Occupation, Income.

PSYCHOGRAPHIC

The target customer's psychographic characteristics according to Personality, Attitude,
Lifestyle

BEHAVIORAL

The target customer's behavioral characteristics according to Awareness, Practice,
Significance
-Consider the taste that is consist of health factors
-Feel the taste with ice tamarind.
-The taste is create the value of the new flavors
  • Male
  • Female
  • Others
G E N D E R

M I R I N D A - P E P S I C O P A G E 9

Mirinda's target market is aimed at young people, aka Generation Z. PepsiCo Company
sacrifices all types of markets except the youth market. PepsiCo has tried its best to be
younger, more attractive, and more relevant to consumers than its competitors, and this
constant strategy has helped PepsiCo Vietnam to retain its target market. targeting a group of
young and dynamic customers regardless of the region (Page 2013). Today, consumers have
many different options, so it is much better to target a few specific groups to get a quick
response.

TARGET MARKETING

MARKET POSITIONING

Considering the current market situation, Mirinda has to come up with something different
because ultimately they have to position their brand in consumer's minds. In order to
relaunch the product, the advertising campaign should be strong enough to send the message
to the consumers related to product so to do that we have to maintain some specialty:

SPECIALTY IN TASTE WITH FLAVORS

Now Consumers have the chance to feel the real tamarind
flavor with ice and getting new fruit flavors of Mirinda.

SPECIALTY IN QUALITY & VALUE

Mirinda has manufactured various fruit taste soft drinks
without using any kind of harmful chemical. So customers can
easily taste the new flavors of Mirinda and can enjoy life. And
the value consumers get from taste Mirinda is much more
than they paid.

TRENDY & STYLISH GLANCE

Mirinda has now the new look in their bottle size and the
trendy color look for these reasons consumers find it more
stylish colorful look than the previous look of Mirinda.

M I R I N D A F O C U S E S O N S I M P L I C I T Y I N T H E

P R O C E S S O F C O M M U N I C A T I N G W I T H

C U S T O M E R S B E C A U S E O U R M I R I N D A D A M E

P R O D U C T L I N E I S O R I E N T E D T O B E Q U I C K

A N D C O N V E N I E N T T O U S E F O R C U S T O M E R S

A t t e n t i o n S t r a t e g i e s

I n t e r e s t

D e s i r e

A c t i o n

S t r a t e g i e s

S t r a t e g i e s

S t r a t e g i e s

C o g n i t i v e S t a g e

A f f e c t i v e S t a g e

A f f e c t i v e S t a g e

B e h a v i o u r a l S t a g e

**- C o n t i n u e i m p l e m e n t i n g t h e p r o m o t i o n s t r a t e g y t h r o u g h Y o u t u b e c h a n n e l w i t h n e w b r a n d r e p r e s e n t a t i v e M a i A m N h a c

  • P o s t c r e a t i v e a d v e r t i s i n g p r o d u c t s ( v i d e o s , p h o t o s ,... ) o n s o c i a l n e t w o r k i n g p l a t f o r m s i n c l u d i n g F a c e b o o k , I n s t a g r a m , Y o u t u b e a n d T i k t o k t o a t t r a c t c u s t o m e r s ' a t t e n t i o n**

C r e a t i v e p r o d u c t s n e e d t o r e a c h t h e t a r g e t a u d i e n c e o f p e o p l e b e t w e e n t h e a g e s o f 1 2 a n d 2 5 ( G e n Z ) :

**- U s e s h o r t v i d e o s , i n s p i r a t i o n a l p h o t o s

  • U s e v i r a l s a y i n g s a n d a c t i o n s ( h u m o r o u s , e m p a t h e t i c , p r o u d , e t c. )**

A f t e r r e c e i v i n g t h e a t t e n t i o n o f t h e t a r g e t c u s t o m e r , M i r i n d a c o n t i n u e s t o d e l i v e r m e s s a g e s t h a t d i r e c t l y a f f e c t t h e d e s i r e o f c u s t o m e r s :

**- P r o d u c t s e x p r e s s t h e i r o w n s t y l e

  • B u y p r o d u c t s t o s u p p o r t t h e r e p r e s e n t a t i v e
  • S p e c i a l e d i t i o n , l i m i t e d q u a n t i t y , n e v e r - b e f o r e - s e e n f l a v o r ...
  • B r i n g i n g p r o d u c t s t o m a r k e t t h r o u g h a s y s t e m o f n a t i o n w i d e s u p e r m a r k e t s , r e t a i l s t o r e s a n d e - c o m m e r c e p l a t f o r m s**
  • O f f e r r e a s o n a b l e p r o m o t i o n a l v o u c h e r s b u t l i m i t e d q u a n t i t i e s , b o t h s t i m u l a t i n g b u y i n g a n d n o t a f f e c t i n g s a l e s
  • C r e a t e c h a l l e n g e s b o t h i n r e a l l i f e a n d o n s o c i a l n e t w o r k s : J o i n t h e w i n n i n g g a m e / R e c o r d r e v i e w i n g v i d e o s t o r e c e i v e r e w a r d s

Analyze source factors

The term "source" is used to mean the person involved in communicating a
marketing message, either directly or indirectly. (Advertising and Promotion: An
Integrated Marketing Communication, 2018)
In this year's summer plan, Mirinda's "source" uses brand representatives and
KOLs, as it has done in previous plans.
The representative of this year's
summer special edition is Mai Music, a
female rapper who is emerging in
recent times. The selection of
representatives is based on the high
coverage in the media and the
unnecessary length of time to
promote the product.
Other factors for choosing the
representative Mai Music:

**- Match with audience in target age

  • Fresh visuals, highlighted by**
humorous personality

- The cost is in line with the estimate

because the representative is new

- The ability to build trust is good, the

representative is comfortable sharing
views with fans

- Risk: Since the representative is a

newbie, it is possible to receive many
negative reactions from consumers

- Familiarity: Being a familiar face

with young people in recent times

IMAGE: INSTAGRAM 29.MIMM (MAI MUSIC)

On the side of cooperation with KOLs,
company focuses on contacting and
working with hot tiktokers, who are
famous and have suitable images, to
shoot promotional videos.
Tiktok Challenge #NgonXoanLuoi by Mirinda

P A G E 1 3

ANALYZE CHANNEL

FACTORS

PROS: CONS

Flexible: When selling directly, if customers have problem with product or conditions of sale, the salesperson is completely capable of adjusting these factors to suit the needs of customers, sometimes individual needs

High cost to hire and operate a personal sales team

Powerful: Can build direct relationship with customers to promote product consumption

Difficult to agree on the message that the company wants to convey, because the understanding and expression of each salesperson is different.

Difficult to control possible negative behaviors: Sales staff quote higher prices than company's regulations, hide revenue, disclose customer information to competitors, etc

Real time:

**- Timely dialogue, detailed instructions

  • Can bring information directly to customers and also directly receive information from customers.**

There may be competition and conflict among sales staff in company, thereby negatively affecting the company's operations.

P E R S O N A L C H A N N E L S ( P E R S O N A L S E L L I N G )

GOOGLE^ TV

SOCIAL MEDIA^ E-COMMERCE

ANALYZE CHANNEL

FACTORS

N O N - P E R S O N A L C H A N N E L S ( N O N - P E R S O N A L A D V E R T I S I N G )

An extremely large number of users, easier to exploit information resources Display prominently to attract customers' attention

Advertising on Google has many shortcomings, one of which is the spread of unorthodox information. This limits the user's access to company's advertisements Sometimes making customers feel annoyed

Pros:

Cons:

Reduce market search costs Information and data are digitized for easy management Large customer scale, sales process is faster and more efficient Products and services are displayed abundantly and regularly updated

The demand for quality verification has not been satisfied It is easy to have false evaluation information due to lack of objective evaluation from customers Customers cannot receive goods immediately but also take time to shipping

Pros:

Cons:

Visibility and vibrancy will make it easier for customers to be attracted, thereby helping customers remember our brand

High cost of running ads Advertising can be annoying to viewers because the ad repeats many times a day, these repetition can be boring for the audience, which is counterproductive

Pros:

Cons:

Can gain an advantage over other competitors very easily The number of users is extremely large and potential with many types of audiences and ages Can advertise products to all types of customers Low cost

The social network is too big that the ads may not reach all the target customers Customers do not trust advertising on social networks

Pros:

Cons:

M I R I N D A - P E P S I C O P A G E 1 6

IMC

PROGRAMS

M I R I N D A - P E P S I C O P A G E 1 8

TV-commercial: The success of the 2019 Tet campaign "The old story I ignore" relies mainly on TVC to convey the message to customers and achieve certain successes in increasing sales during Tet (brandsvietnam, 2019). Therefore, choosing TVC to advertise products is a good choice. It is suggested when combining with Den Vau and Bich Phuong to create a memorable viral music video for viewers. The music will have the content of skipping the hot summer weather, enjoy Mirinda your way and chill. Outdoor: Outdoor outreach can reach a large number of people. Mirinda will execute its advertising plan using outdoor advertising. These outdoor ads will be designed with eye-catching colors in harmony with the message " Hot angry / Drink Mirinda tamarind ice". One-column Billboards: It is suggested that billbroads be placed in easy-to-see positions at intersection corners with long red light waiting time. Wall-mounted Billboard: it is suggested to use the LCD screens outside of the shopping center to play short commercial TVCs with sound. This will help remember the brand associated with the piece of music. Bus shelters: In big cities like Hanoi, the use of buses is very popular for students, so placing an advertisement at the shelter will help the bus reach a large number of people. At the same time, it will be designed at some bus points with vending machines so that when waiting for the bus, people can buy products. Leaflets: will be combined with famous supermarket chains such as Big C, Vinmart, Aeon mall to clip into the supermarket's brochure.

M I R I N D A - P E P S I C O P A G E 1 9

ADVERTISING