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MSSC CLA TEST – 2025 study guide.docx
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Which of the following inspections involves checking for air, water or ground pollution? - answer -Environmental Inspection OSHA standards set the maximum requirement; supply chain logistics facilities may NOT use additional guidelines from other government agencies or industry organizations - answer - False OSHA sets only the minimum requirements. Which of the following best describes the financial aids employers are required to provide
to workers who are injured on the job? - answer - Worker's Compensation Safety Inspections can help decide which improvements might be necessary at a workstation or in a department - answer -True Which of the following government agencies studies the causes of workplace accidents and injuries? - answer -NIOSH (National Institute for Occupational Safety & Health Slips, trips and falls constitute one of the top 3 workplace accidents - answer -True What's the science of a well designed workspace and the arrange of tools and material for productive, safe work? - answer -Ergonomics
worksite.what type of extinguisher should be used to fight a Class B Fire? - answer -Class B/C Safety committee are designed to voice employee concerns to management and to keep records of any meeting - answer -True A Class A fire typically known by its material composition, which is - answer -Paper or wood When talking to a group of co-workers, it is important to remember to: - answer -•Use understandable wording and context •Speak clearly and directly •Consider the audience In logistics setting, there are 2 types of communication. What are they? - answer - Internal and External
Listening and hearing something are the same thing. - answer -False listening Implies understanding and responding to what was heard Which of the following allows for the customer's computers to communicate directly with a supplier's computer 24/7? - answer -Electronic Data Interchange (EDI) When a customer presents a problem or complaint, the technician should: - answer - Follow company policy Which type of communication includes contacts with customers, vendor, suppliers, transporters or other ms outside the company? - answer - External
an encoded number that is preprogrammed a d cannot be changed without reprogramming the card it inhabits? - answer -Magnetic Stripe The workers in a warehouse that have broad access to computer programs, including internet access, are usually inventory control, warehouse dock workers and clerks, forklift drivers and warehouse supervisors - answer -False forklift drivers do not have broad access Of the 4 ways to automatically capture logistics data, which methods uses infrared or laser scanners to read universal Product Code labels? - answer -Bar Code Real-Time in-transit tracking of product is best conducted by using: - answer -RFID tags
The conversion of hand-written labels to bar code information is best performed by - answer -OCR programs WWW is also known as: - answer -The internet Which computer software is used to track vehicle loading and order batching? - answer - Transportation Management System Microsoft Access is a - answer -Data base What has a domain and user name included? - answer -Email Which computer system allows a user to enter information about the quantity, location, status and other relevant information for use in storage and product movement in a distribution center or
specific criteria or standards? - answer -Choose the best solution Which part of SMART deals with goals that align with the company's goal? - answer -Relevant What is the first problem solving step? - answer - Define the problem Which type of team can be self-managed? - answer -Project Team, Cross Functional Team, and Work Team Which of the following teams can be described as designing a process that is capable of meeting quality standards? - answer -Quality Planning Which term is best described as the process used to ensure a product that meets or exceeds
customer expectations is delivered without error?
CSI - answer -(Container Security Initiative) IS government program where containers are scanned and deemed safe before departing the country of origin FAA - answer -(Federal Aviation Administration) responsible for developing and enforcing air transportation rules and strives to improve the safety and efficiency of aviation House keeping color code: Red - answer -Danger, stop, or emergency House keeping color code: Orange - answer - Warning House keeping color code: Yellow - answer - Caution
House keeping color code: Blue - answer - Information or caution House keeping color code: White - answer - Storage House keeping color code: Green - answer -Safety House keeping color code: Magenta or black on yellow - answer -Radiation caution Flammable Material for a Class A fire - answer - Wood, paper, clothes, plastic Flammable Material for a Class B fire - answer - Grease, oil, chemical
TQM - answer -(Total Quality Management) system that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction. CRM - answer -(Customer Relations Management) a marketing philosophy based on putting the customer first RFID - answer -(Radio Frequency Identification) a system using electronic tags to store data about items
