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NOCTI BUSINESS EXAM
1. An example of nonverbal communication is nodding 2. An example of active listening skills is paraphrasing what has been said 3. When an employee is giving an oral presentation he or she should speak clearly and confidently 4. James wants to send a personalized letter to each of his sales clients. To do this, James should use mail-merge 6. Company ABC sends an "anniversary" card to each client on the date they started working with the company. To maintain an electronic record, they should use a Database 7. Which of the following questions are most likely to get a specific definition of a problem? What was happening when the failure occurred? 8. Which of the following charts or diagrams is best used to help determine possible root causes of the problems? Fishbone 9. When a group is possible solutions for a problem, they should record all comments and suggestions. brainstorming
10. To be a good team leader, it is important to recognize the strengths of others 11. Robert is a new employee and has joined a work team for the company. What is the best way the other team members can help Robert to participate meaningfully in the team discussions? Tell Robert about the "ground rules" the team has created to guide the meetings and explain what the group has done in recent meetings. 12. A fire may be controlled without upsetting the thermal layer by using a straight stream to the base of the fire 13. The proper method for lifting is to keep the back straight, spread the feet comfortably, and lift with leg 14. When a company sends a packet of information and forms prior to the interview, be sure to take the entire packet with you to the interview 15. A good way to develop additional business-related career skills is to participate in available education classes Cooperation a more complex business structure. A corporation has certain rights, privileges, and liabilities beyond those of an individual SWOT analysis strengths, weaknesses, opportunities, threats; help you develop a strong business strategy Sole Proprietorship
incorporated business with the property being held and managed by the trustees for the shareholders trust legal relationship in which one person, called the trustee, holds property for the benefit of another person, called the beneficiary joint venture formed for a limited length of time to carry out a business transaction or operation Tenants in Common allows 2 or more people to occupy the same business while retaining separate identities in regard to assets or liabilities resulting from business activities municipality a public corporation established as a subdivision of a state for local governmental purposes association an organized group of people who share in a common interest, activity, or purpose Marketing process of planning, pricing, promoting, selling, and distributing ideas, goods, or services to create exchanges that satisfy customers performance evaluation assessment and review of a worker's job performance Mission Statement formal summary of the aims and values of a company, organization, or individual
disaster recovery plan is a documented process or set of procedures to recover and protect a business IT infrastructure in the event of a disaster Automatic Private IP Addressing (APIPA) When a DHCP client boots up, it first looks for a DHCP server in order to obtain an IP address and subnet mask .jpg shows an image extended Fishbone Diagram for categorizing the potential causes of a problem in order to identify its root causes pareto chart type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line gantt chart chart in which a series of horizontal lines shows the amount of work done or production completed in certain periods of time in relation to the amount planned for those periods preventive measures try to prevent a disaster from occurring detective measures aim is to uncover new potential threats corrective measures focus on fixing or restoring the systems after a disaster Purpose of WTO
providing positive feedback to reinforce what they do correctly
8. The term for research to determine factors, conditions, and characteristics of a market is market analysis 9. One difference between strategic and tactical planning is that strategic planning tends to be longer term and more broadly defined 10. Motivational praise from an employer should be specific and work related 11. To gain employee acceptance of new changes in an organization, the owner should provide adequate training and provide advance notice of the new changes 12. Which of the following sentences is grammatically correct? Ann missed the meeting because she was lying in bed with the flu. 13. If a worker's gross pay is $750.00 and 1.25 percent of the worker's earnings are withheld for Medicare tax, what dollar amount of Medicare tax is being withheld? $750 x 0.0125 = $9. 14. According to the law of supply and demand, when high winds in Hawaii damage the coffee plants, coffee will be in short supply, therefore higher in price 15. A country exported $689,269 worth of goods and imported $3,465,029 worth of goods. What is the trade surplus or deficit? $689,269 - $3,465,029 = - $ 16. In order to increase sales, a company hired a telemarketing firm. Telemarketers logged 3496 hours, making 46397
presentations and 6350 sales, and increasing the company's revenue by $295300. The telemarketing firm charged $45 per hour for their services. How successful was the business venture? A good investment with a profit of over $137,
17. Which of the following acts regulates the federal minimum wage for interstate commerce? Fair Labor Standards Act 19. A CEO urges employees to buy stock in the company and then sells his/her personal stock because of a coming change that will likely decrease the stock prices. The actions of the CEO showed unethical behavior 20. Which of the following situations is an example of an employee exhibiting unethical behavior? taking a day of sick leave to play golf
