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NRCAHA certification
Codes for office visits provided by primary care practitioners would be found in diagnosis establishment - correct answer False In the CPT book, the levels of Medical Decision are: Straightforward Low, Moderate and High - correct answer True Biohazard containers should be emptied once they are full - correct answer False Infection control is a term applied to wound cleaning - correct answer False The process of testing and adjustment of test equipment is know as calibration - correct answer True The purpose of infection control systems is to prevent the spread of diseases - correct answer True according to the CPT manual check marks, or a notation indication 'normal' are not sufficient documentation in the medical record - correct answer False In an emergency you should not waste time looking for ready made materials - correct answer False If a patient has four or more chronic illnesses, but they are stable then that disqualifies them as a factor in determining the level of medical decision making - correct answer True First class mail is the most used class in a medical office - correct answer True Hands should be washed with soup and warm water immediately after providing care, even if gloves were worn - correct answer True
a policy and procedure manual should include the diagnosis that the doctor deals with - correct answer False The best method of scheduling appointments differs from office to office depending on the goals of the physician and staff - correct answer True The most effective tool that the medical office can have as a guiding principle of maintaining high standards is a good office manager - correct answer False A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a procedure manual - correct answer True The schedule that allows five refills of a drug in six months as long as it is written on the original prescription is schedule III - correct answer True In clinical areas sharps are not considered dangerous at all - correct answer False The programs that allow the computer operator to perform various tasks are CPUs - correct answer False A list of the specific items under each division of the order of business is the minutes - correct answer False Medications and prescription pads should be kept in a locked cabinet - correct answer True Classification systems should be updated every year - correct answer True Collection agencies retain up to 20% of the amount collected on an overdue bill - correct answer False
The device that allows the computer operator to manipulate the cursor without using the arrow keys is the - correct answer Mouse The program that allows the computer operator to perform various tasks are - correct answer Applications software When an insurance claim is filled electronically, the protocol used is called - correct answer Electronic data interchange The purpose of infection control systems is to - correct answer Prevent the spead of disease The process of testing an adjustment of test equipment is known as - correct answer Calibration Infection control is a term that is applied to - correct answer Sterile procedures and techniques The schedule that allows for five refills of the drug in six months as long as it was written on the original prescription is - correct answer Schedule III In the laboratory, quality assurance is a comprehensive set of policies and procedures developed to - correct answer Assess the Reproducibility of a test result Samples of documents which are frequently used in the medical office can be saved on the computer as - correct answer Templates Codes for office visits provided by primary care physicians would be found in a section called - correct answer Evaluation and management A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a - correct answer Procedure manual
The Basic for activities and cleaning the exam room between patients are - correct answer Pick up, clean the surfaces, put paper on the exam table, wash your hands Cleaning supplies and chemical solutions needed to keep the exam room clean and sanitary should be kept handy - correct answer In a central area used to store all cleaning materials Biohazard container should be emptied - correct answer Daily Databases are - correct answer Sets of records of information Keeping a supply inventory means that the assistant - correct answer Keeps a list of all supplies on hand, checks the expiration date on all supplies before using them, makes sure that all labels on all items are secure Magazines in the waiting room or reception area should - correct answer Be current When a drug that is given by injection does not have a specific code, but assistant who is responsible for the billing must - correct answer Manually code it giving the name of the drug and the route used Reception area or waiting rooms make the first impression on the patient in the waiting room should have at least - correct answer 2-4 chairs for each doctor in the office at one time Important information about the equipment purchased for the medical office includes - correct answer The serial number, the date of purchase, type and length of warranty Keys that allow the computer operator to accomplish many functions with one stroke are called - correct answer Function Keyes A group of computers that are connected is called - correct answer Network
In order to properly utilize and inventory supplies it is necessary to - correct answer Keep supplies with the expiration date closest to the current date to the front Maintaining the office and it's equipment and supplies involves managing the relationship between - correct answer The office administrator and the contractors or vendors Computers are used daily in the medical office. However at the end of each dayIt is a good office practice to - correct answer Back up each day's work on a disk or magnetic tape A policy and procedure manual should include all the following except - correct answer Diagnosis that the doctors deal with A letter that must reach his destination within 24 hours should be sent by - correct answer Express mail Computers are used in the office for A variety of functions. These include - correct answer Scheduling appointments, billing, insurance form completion The largest unit Used for storage of electronic information is there - correct answer Gigabyte The type of computer printer that Produces the sharpest image is the - correct answer Laser The procedure that pro text against the loss of computer data is known as - correct answer Backing up If a patient calls and cancels an appointment, the administrative assistant should: - correct answer Note the cancellation in the appointment book, ask The patient to reschedule, immediately offer a new appointment.
Which of the following is a disadvantage of the open office hours schedule used in rural Areas and 24 hour emergency centers - correct answer Both Dr. and staff may be overburdened Which of the following letters would be signed by the administrative assistant - correct answer An order of office supplies A list of the specific items under each division of the order of business is the - correct answer Agenda To search and access pages of printed data from the center of disease or other distant health center in a matter of minutes the medical assistant would use the - correct answer World Wide Web Which is the best scheduling appointment system for any one practice - correct answer The one which meets the specific goals of the physicians and staff Collection agencies may routine of two_% of the account collected on an overdue medical bill - correct answer 40- To make the workday proceed more Efficiently and ensure that everything essential gets done, but the minute straight of assistant should - correct answer Make a work schedule and follow it as closely as possible The computer patient registration system should allow access to - correct answer Demographic information, financial records, insurance information Which of the following is not a duty of a medical assistant acting as the medical insurance specialist in a medical office - correct answer Inform patients of the amour their insurance payment will pay on their clinic bill The diagnostic related groups (DRG's) Or divided by body systems in 470 groups. What purposes does the DRG system serve - correct answer Strict guidelines for hospital admissions and stays
Greeting the patient as they arrive is a poor greeting technique - correct answer False When two lines ring at the same time it is best to ask the first to hold and handle the second call first - correct answer True The patient can tolerate pain and discomfort better if they are confident in your abilities - correct answer True If several doctor's share the same doctor's office, when answering the phone it is best to just say hello - correct answer False When submitting letters of application a resume is not needed - correct answer False Time is the most important factor during a 'counseling' E & M visit - correct answer True As an office assistant it is always fine to discuss a patient's condition - correct answer False If a physician spends over a half hour on the phone with a patient the call qualifies as face to face time - correct answer False It is always important to keep a calm manner when speaking with patients - correct answer True Empathy means feeling sorry for others - correct answer False A tactful person uses diplomatic words in sensitive situations - correct answer True Introducing yourself to any new patient is a good greeting techni - correct answer True
Greeting a regular patient by name is a good greeting technique - correct answer True An administrative assistant is considered to be a professional. This means that an administrative assistant has - correct answer A number of rights, a number of responsibilities, the proper education and training The patient is a mentally challenged adult. The adult who accompanied the patient has some errands to do. How should the medical office staff handle this situation - correct answer Tell the accompanying adult that he/she must remain in the office with the patient One way for a female administrative assistant to appear professional is to - correct answer Wear small earrings that do not dangle An administrative assistant is encouraged, upon graduation from an accredited administrative assistant program to become - correct answer Certified Practical, hands on experience that is gained by a student within the facility in which a student is taught is called - correct answer Internship During a job interview for an administrative assistant position the applicant should - correct answer Ask questions in order to learn more expectations of the job The ability to follow through on a plan without being supervised is important and is called - correct answer Initiative Important character traits for the administrative health assistant to have include - correct answer A genuine interest in people, warm and caring, the ability to put the needs of others first Follow up evaluations on office employees are - correct answer Performed using objective criteria
When working with a hearing-impaired patient who reads lips which of the following suggestions will help you communicate - correct answer Speak slowly, stand or sit directly in front of the patient, speak distinctly In answering the telephone, all of the following would be acceptable on the part of the administrative assistant EXCEPT: - correct answer Repeating the telephone number then asking how may I help you If an angry caller complains that the fees are too high and cannot be appeased the the next step should be to - correct answer Take the telephone number and promise that his or her call will be returned as soon as possible What is the best procedure for communicating with the profoundly deaf patient - correct answer Use a written form and answers Concerns for other people shows through in - correct answer Your tone of voice, the words you use, and your actions Empathy means - correct answer Understanding how others feel A tactful person - correct answer Uses diplomatic words in sensitive situations When a caller sounds frantic indicating there is an emergency you should first - correct answer Get their name, address, and telephone number The behavior pattern of a person who is ill may be changed by an assistant that has an attitude which reflects - correct answer Friendliness, understanding, reassurance If you have a caller who is hard of hearing you will need to - correct answer Speak slowly, distinctively, lower the pitch of your voice A patient complains or accuses the assistant of wrongdoing, you should: - correct answer Respond in a calm manner
When dealing with irritable patients, the administrative assistant should - correct answer None of the above Since the assistants day is filled with interpersonal contacts, it is necessary to - correct answer Be well groomed, be understanding, be prepared to handle emergencies What should be avoided by the assistant - correct answer Giving medical advice, arguing with the patient, discussing the patient's condition A good working relationship between the doctor and the assistant will be enhanced if he/she - correct answer Studies the doctor's way of doing things and tries to anticipate his or her needs When two phone lines ring simultaneously, the best method of handling them is: - correct answer Answer line one and ask if they can hold, then answer the second line and handle the call to a conclusion When submitting letters of application for a new job, you should include - correct answer Resume When several physicians share the same office the best way to answer the phone is
- correct answer Doctor's office Blue shield is a government sponsored insurance plan - correct answer True septicemia is an infection in the bloodstream caused by a virus - correct answer False Digital block anesthesia is a type of regional anesthesia - correct answer False DRGs are important in hospital charges - correct answer True
CPT stands for current procedural terminology - correct answer True ICD-10-CM stands for internal classification for diseases, tenth revision, Clerical Modification - correct answer False DRG stands for Diagnostic Radiology Groups - correct answer False The modifiers are a major section of the CPT - correct answer False ICD -10 chapter 1 contains codes for diseases of the digestive system - correct answer False The organization that maintains the ICD-10 codes in the NCHS - correct answer True face-to-face time includes obtaining a history, performing an examination, and counseling the pt - correct answer True Concurrent care is when two surgeons operate on the same pt at the same time - correct answer False unbundling is the assigning of multiple CPT codes when one CPT code would fully describe the service or procedures - correct answer True A late effect is the residual effect that remains from the acute phase of an injury or illness - correct answer True counseling, coordination of care, nature of presenting problem, time are not key E & M components - correct answer True All established pts. E&M codes for a particular level of service require a minimum of 2 of the 3 key elements - correct answer True Fragmenting is another term for bundling and unbundling - correct answer True
Basic CPT Codes use four digits - correct answer False There are two types of CPT codes one is add on and the other is_ - correct answer Stand-alone Basic CPT codes use how many digits - correct answer Five Services provided by a specialist such as neurosurgeons and intensive care units would be termed as what type of care - correct answer Tertiary care Which of the following is not a government sponsored insurance plan - correct answer Blue shield How often is the physicians' current procedural terminology revised - correct answer Annually A summary form listing key components of evaluation and management code is called a - correct answer Crib sheet All CPT codes, descriptions and their two digit modifiers are copyrighted by - correct answer The American Medical Association When a code used on a claim form does not match the system used by the insurance company, _ is likely to occur - correct answer Down coding Deliberate manipulation of CPT codes for increased payment is called - correct answer Upcoding A two or five digit number added to the CPT codes to supply more specific information about the services provided to the patient is called - correct answer Modifier
Codes G00-G99 are in what chapter of the ICD 10 CM - correct answer Chapter VI: diseases of the nervous system In chapter XIX: injury, poisoning, and certain other consequences if external causes, what alphabetic codes are listed - correct answer S00-T Where do you find HCPCS level II codes - correct answer They are in their own book: HCPS level II Chapter XIV is diseases of what system - correct answer Genitourinary Mental and behavioral disorders is in what chapter of the ICD 10 CM - correct answer V Which component below is not a part of the nature of the presenting problem - correct answer Allergies Which below is not part of past history - correct answer Occupational history Concurrent care is - correct answer Similar services provided by one or more physicians on the same day What are the three key E&M components - correct answer History, exam, and medical decision making What are the four E&M contributory factors - correct answer Time counseling coordination of care and the nature of presenting problem What is not a descriptive component for emergency department levels of E&M services? - correct answer Time
What is a major component differentiating between past history and social history - correct answer Past history is concerned only with the patient's past experiences with illness injuries and treatments face to face time includes - correct answer Obtaining a history, performing an examination, and counseling a patient Chapter XV in the ICD 10 lists codes for - correct answer Diseases of musculoskeletal system and connective tissue Which of the following is not a major section if CPT - correct answer Modifiers The guidelines for using the index of the CPT book tells you to begin with ____ first - correct answer Procedure or services What are the two main abbreviations are used in the ICD 10 CM - correct answer NEC & NOS If a physician documents in the patient's record the level of medical decision making as straightforward, low, moderate, or high complexity, that is sufficient to warrant the appropriate level of medical decision making - correct answer No, the documentation must support the level and complexity Of the MDM CPT is the property of which organization - correct answer American medical Association ICD 10 was developed - correct answer By the world health organization to track morbidity and mortality statistics tinea corporis is commonly known as - correct answer Ringworm Parkinson's disease is known as an - correct answer Eponym The ICD 10 CM uses the letter "______" as a dummy placeholder - correct answer X
