Download NRCAHA Certification – Questions With Solutions and more Exams Health sciences in PDF only on Docsity!
NRCAHA Certification – Questions With
Solutions
Codes for office visits provided by primary care practitioners would be found in diagnosis establishment Correct Ans - False In the CPT book, the levels of Medical Decision are: Straightforward Low, Moderate and High Correct Ans - True Biohazard containers should be emptied once they are full Correct Ans - False Infection control is a term applied to wound cleaning Correct Ans - False The process of testing and adjustment of test equipment is know as calibration Correct Ans - True The purpose of infection control systems is to prevent the spread of diseases Correct Ans - True according to the CPT manual check marks, or a notation indication 'normal' are not sufficient documentation in the medical record Correct Ans - False In an emergency you should not waste time looking for ready made materials Correct Ans - False If a patient has four or more chronic illnesses, but they are stable then that disqualifies them as a factor in determining the level of medical decision making Correct Ans - True First class mail is the most used class in a medical office Correct Ans - True
Hands should be washed with soup and warm water immediately after providing care, even if gloves were worn Correct Ans - True a policy and procedure manual should include the diagnosis that the doctor deals with Correct Ans - False The best method of scheduling appointments differs from office to office depending on the goals of the physician and staff Correct Ans - True The most effective tool that the medical office can have as a guiding principle of maintaining high standards is a good office manager Correct Ans - False A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a procedure manual Correct Ans - True The schedule that allows five refills of a drug in six months as long as it is written on the original prescription is schedule III Correct Ans - True In clinical areas sharps are not considered dangerous at all Correct Ans - False The programs that allow the computer operator to perform various tasks are CPUs Correct Ans - False A list of the specific items under each division of the order of business is the minutes Correct Ans - False Medications and prescription pads should be kept in a locked cabinet Correct Ans - True Classification systems should be updated every year Correct Ans - True
packing slip to make sure that everything that has been ordered has arrived The device that allows the computer operator to manipulate the cursor without using the arrow keys is the Correct Ans - Mouse The program that allows the computer operator to perform various tasks are Correct Ans - Applications software When an insurance claim is filled electronically, the protocol used is called Correct Ans - Electronic data interchange The purpose of infection control systems is to Correct Ans - Prevent the spead of disease The process of testing an adjustment of test equipment is known as Correct Ans - Calibration Infection control is a term that is applied to Correct Ans - Sterile procedures and techniques The schedule that allows for five refills of the drug in six months as long as it was written on the original prescription is Correct Ans - Schedule III In the laboratory, quality assurance is a comprehensive set of policies and procedures developed to Correct Ans - Assess the Reproducibility of a test result Samples of documents which are frequently used in the medical office can be saved on the computer as Correct Ans - Templates Codes for office visits provided by primary care physicians would be found in a section called Correct Ans - Evaluation and management
A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a Correct Ans - Procedure manual The Basic for activities and cleaning the exam room between patients are Correct Ans - Pick up, clean the surfaces, put paper on the exam table, wash your hands Cleaning supplies and chemical solutions needed to keep the exam room clean and sanitary should be kept handy Correct Ans - In a central area used to store all cleaning materials Biohazard container should be emptied Correct Ans - Daily Databases are Correct Ans - Sets of records of information Keeping a supply inventory means that the assistant Correct Ans - Keeps a list of all supplies on hand, checks the expiration date on all supplies before using them, makes sure that all labels on all items are secure Magazines in the waiting room or reception area should Correct Ans - Be current When a drug that is given by injection does not have a specific code, but assistant who is responsible for the billing must Correct Ans - Manually code it giving the name of the drug and the route used Reception area or waiting rooms make the first impression on the patient in the waiting room should have at least Correct Ans - 2-4 chairs for each doctor in the office at one time Important information about the equipment purchased for the medical office includes Correct Ans - The serial number, the date of purchase, type and length of warranty
Minor, routine office maintenance is usually done by Correct Ans - The staff For the most part, all classification systems should be updated every year. For instance, CPT updates are available from Correct Ans - The American medical Association The most effective tool that the medical office can have as a guiding principle maintaining high standards is a Correct Ans - Office policy manual In order to properly utilize and inventory supplies it is necessary to Correct Ans - Keep supplies with the expiration date closest to the current date to the front Maintaining the office and it's equipment and supplies involves managing the relationship between Correct Ans - The office administrator and the contractors or vendors Computers are used daily in the medical office. However at the end of each dayIt is a good office practice to Correct Ans - Back up each day's work on a disk or magnetic tape A policy and procedure manual should include all the following except Correct Ans - Diagnosis that the doctors deal with A letter that must reach his destination within 24 hours should be sent by Correct Ans - Express mail Computers are used in the office for A variety of functions. These include Correct Ans - Scheduling appointments, billing, insurance form completion The largest unit Used for storage of electronic information is there Correct Ans - Gigabyte The type of computer printer that Produces the sharpest image is the Correct Ans - Laser
The procedure that pro text against the loss of computer data is known as Correct Ans - Backing up If a patient calls and cancels an appointment, the administrative assistant should: Correct Ans - Note the cancellation in the appointment book, ask The patient to reschedule, immediately offer a new appointment. Which of the following is a disadvantage of the open office hours schedule used in rural Areas and 24 hour emergency centers Correct Ans - Both Dr. and staff may be overburdened Which of the following letters would be signed by the administrative assistant Correct Ans - An order of office supplies A list of the specific items under each division of the order of business is the Correct Ans - Agenda To search and access pages of printed data from the center of disease or other distant health center in a matter of minutes the medical assistant would use the Correct Ans - World Wide Web Which is the best scheduling appointment system for any one practice Correct Ans - The one which meets the specific goals of the physicians and staff Collection agencies may routine of two_% of the account collected on an overdue medical bill Correct Ans - 40- To make the workday proceed more Efficiently and ensure that everything essential gets done, but the minute straight of assistant should Correct Ans - Make a work schedule and follow it as closely as possible
Usually the first evaluation of an employee is done after the probation period Correct Ans - True Assistants should avoid giving medical advice Correct Ans - True Repeating the phone number and asking how you may help them is an acceptable method of answering the phone Correct Ans - False The minimum information required when taking a phone message is the callers name and their phone number Correct Ans - False Greeting the patient as they arrive is a poor greeting technique Correct Ans - False When two lines ring at the same time it is best to ask the first to hold and handle the second call first Correct Ans - True The patient can tolerate pain and discomfort better if they are confident in your abilities Correct Ans - True If several doctor's share the same doctor's office, when answering the phone it is best to just say hello Correct Ans
- False When submitting letters of application a resume is not needed Correct Ans - False Time is the most important factor during a 'counseling' E & M visit Correct Ans - True As an office assistant it is always fine to discuss a patient's condition Correct Ans - False If a physician spends over a half hour on the phone with a patient the call qualifies as face to face time Correct Ans - False
It is always important to keep a calm manner when speaking with patients Correct Ans - True Empathy means feeling sorry for others Correct Ans - False A tactful person uses diplomatic words in sensitive situations Correct Ans - True Introducing yourself to any new patient is a good greeting techni Correct Ans - True Greeting a regular patient by name is a good greeting technique Correct Ans - True An administrative assistant is considered to be a professional. This means that an administrative assistant has Correct Ans
- A number of rights, a number of responsibilities, the proper education and training The patient is a mentally challenged adult. The adult who accompanied the patient has some errands to do. How should the medical office staff handle this situation Correct Ans - Tell the accompanying adult that he/she must remain in the office with the patient One way for a female administrative assistant to appear professional is to Correct Ans - Wear small earrings that do not dangle An administrative assistant is encouraged, upon graduation from an accredited administrative assistant program to become Correct Ans - Certified Practical, hands on experience that is gained by a student within the facility in which a student is taught is called Correct Ans
- Internship
Managed care has changed the pace of the medical office, but the most important component in the performance of tasks in the medical office is still Correct Ans - Accuracy The administrative assistant can establish an important impression with the patient by the way he or she greets the patients. Which one is a poor greeting technique Correct Ans - Asking prying questions The minimum information required when taking a telephone message includes Correct Ans - The callers name, the reason for the call, and his or her telephone number If an administrative assistant is requested to plan the travel itinerary for a long trip, including the purchase of the tickets, where does she find this information Correct Ans - A recommended travel agency When working with a hearing-impaired patient who reads lips which of the following suggestions will help you communicate Correct Ans - Speak slowly, stand or sit directly in front of the patient, speak distinctly In answering the telephone, all of the following would be acceptable on the part of the administrative assistant EXCEPT: Correct Ans - Repeating the telephone number then asking how may I help you If an angry caller complains that the fees are too high and cannot be appeased the the next step should be to Correct Ans - Take the telephone number and promise that his or her call will be returned as soon as possible What is the best procedure for communicating with the profoundly deaf patient Correct Ans - Use a written form and answers
Concerns for other people shows through in Correct Ans - Your tone of voice, the words you use, and your actions Empathy means Correct Ans - Understanding how others feel A tactful person Correct Ans - Uses diplomatic words in sensitive situations When a caller sounds frantic indicating there is an emergency you should first Correct Ans - Get their name, address, and telephone number The behavior pattern of a person who is ill may be changed by an assistant that has an attitude which reflects Correct Ans - Friendliness, understanding, reassurance If you have a caller who is hard of hearing you will need to Correct Ans - Speak slowly, distinctively, lower the pitch of your voice A patient complains or accuses the assistant of wrongdoing, you should: Correct Ans - Respond in a calm manner When dealing with irritable patients, the administrative assistant should Correct Ans - None of the above Since the assistants day is filled with interpersonal contacts, it is necessary to Correct Ans - Be well groomed, be understanding, be prepared to handle emergencies What should be avoided by the assistant Correct Ans - Giving medical advice, arguing with the patient, discussing the patient's condition A good working relationship between the doctor and the assistant will be enhanced if he/she Correct Ans - Studies the doctor's way of doing things and tries to anticipate his or her needs
A bronchoplasty is the surgical repair of the bridge of the nose Correct Ans - False strabismus is commonly known as crossed eyes Correct Ans
- True CPT is properly of the world health organization Correct Ans - False Parkinson's disease is known as an eponym Correct Ans - True Prior hospitalizations are part of a patient's past history Correct Ans - True Current Procedural Terminology, Fourth Edition, is a coding system Correct Ans - True The hypoglossal nerve controls the facial muscles Correct Ans - False Part of the nature of presenting problem includes allergies Correct Ans - False CPT stands for current procedural terminology Correct Ans
- True ICD-10-CM stands for internal classification for diseases, tenth revision, Clerical Modification Correct Ans - False DRG stands for Diagnostic Radiology Groups Correct Ans - False The modifiers are a major section of the CPT Correct Ans - False ICD -10 chapter 1 contains codes for diseases of the digestive system Correct Ans - False
The organization that maintains the ICD-10 codes in the NCHS Correct Ans - True face-to-face time includes obtaining a history, performing an examination, and counseling the pt Correct Ans - True Concurrent care is when two surgeons operate on the same pt at the same time Correct Ans - False unbundling is the assigning of multiple CPT codes when one CPT code would fully describe the service or procedures Correct Ans - True A late effect is the residual effect that remains from the acute phase of an injury or illness Correct Ans - True counseling, coordination of care, nature of presenting problem, time are not key E & M components Correct Ans - True All established pts. E&M codes for a particular level of service require a minimum of 2 of the 3 key elements Correct Ans - True Fragmenting is another term for bundling and unbundling Correct Ans - True Basic CPT Codes use four digits Correct Ans - False There are two types of CPT codes one is add on and the other is_ Correct Ans - Stand-alone Basic CPT codes use how many digits Correct Ans - Five Services provided by a specialist such as neurosurgeons and intensive care units would be termed as what type of care Correct Ans - Tertiary care
What ICD 9 CM codes are now Z codes contained in chapter 21 "Factors influencing health status and contact with health service? Correct Ans - V CPT stands for Correct Ans - Current Procedural Terminology The organization that maintains the ICD 10 CM codes is Correct Ans - NCHS ICD 10 Chaptet VII lists the codes for Correct Ans - Diseases of eye and adnexa All but which of the following is a general group of procedure codes Correct Ans - Summation A term used in ICD-10-CM for codes when insufficient information is available for a more specific code is called Correct Ans - NEC——not elsewhere classified Pneumococcal pneumonia is the most common infectious disease complication of Correct Ans - Measles and influenza In the ICD-10-CM which list contains categories, subcategories, and valid codes Correct Ans - Tabular Melanoma is most often identified as Correct Ans - Rash Codes G00-G99 are in what chapter of the ICD 10 CM Correct Ans - Chapter VI: diseases of the nervous system In chapter XIX: injury, poisoning, and certain other consequences if external causes, what alphabetic codes are listed Correct Ans - S00-T Where do you find HCPCS level II codes Correct Ans - They are in their own book: HCPS level II
Chapter XIV is diseases of what system Correct Ans - Genitourinary Mental and behavioral disorders is in what chapter of the ICD 10 CM Correct Ans - V Which component below is not a part of the nature of the presenting problem Correct Ans - Allergies Which below is not part of past history Correct Ans - Occupational history Concurrent care is Correct Ans - Similar services provided by one or more physicians on the same day What are the three key E&M components Correct Ans - History, exam, and medical decision making What are the four E&M contributory factors Correct Ans - Time counseling coordination of care and the nature of presenting problem What is not a descriptive component for emergency department levels of E&M services? Correct Ans - Time What is a major component differentiating between past history and social history Correct Ans - Past history is concerned only with the patient's past experiences with illness injuries and treatments face to face time includes Correct Ans - Obtaining a history, performing an examination, and counseling a patient Chapter XV in the ICD 10 lists codes for Correct Ans - Diseases of musculoskeletal system and connective tissue Which of the following is not a major section if CPT Correct Ans - Modifiers
