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OnBoard Experiences - Envoy
Which Cart should you use on the ERJ? - correct answers Large Cart What are the Elevated Standards of Service? - correct answers1. Use customers name
- Smile
- Personalize Interaction
- Apologize (when appropriate)
- Thank (using name) What are Envoy's core values? - correct answers Safety Teamwork Accountability Kindness Integrity Respect T/F: You can sell FC wines and liquor to MC. - correct answers False What is the preferred method of service? - correct answers By Cart. T/F. Service is always FWD to AFT - correct answers True What is an OMG? - correct answers Onboard Menu Guide What company supplies our catering? - correct answers Gate Gourmet Catering
What is the only exception to not have a service? - correct answers When the CA says to delay or avoid due to weather/expected turbulence What are the two types of service? - correct answers1. Short-Haul ( Under 250 miles)
- Full service (251+ miles) What would your service direction be ONLY on a short-haul? - correct answers FWD to AFT Who does not need a comp code for beverage/liquor service? - correct answers Main Cabin Extra and First Class. How do you determine meal service level in First Class? - correct answers1. Time of departure
- Mileage How many seats are in main cabin on the ERJ 175? - correct answers How to take meal preference orders? - correct answers South/East: FWD-AFT North/West: AFT-FWD What are FA's responsible for? - correct answers Opening, closing, and transmitting their flights on the FA tablet & My flight app. What is the cost of beer or seltzers? - correct answers$ What is the cost of liquor and wine? - correct answers$ When is the 9 hole tray used? - correct answersSmall amount of customers, def not a preferred method
Does Main Cabin Extra get unlimited Beer, Wine and Spirits? - correct answersYes How Soon should you input info int the My flight App? - correct answers1 hr before, 40 mins before AC Door closes or Before AC door closes. Where is the only Outstation that will cater? - correct answersAustin What is OMG - correct answersOn Board Menu Guide When should we thank First Class PAX? - correct answersWhen Giving Coats and telling them Connecting Gates How many meals for FC are in EACH meal cart? - correct answers How often should FA walk through the cabin? - correct answersEvery 10 mins Do we use the large cart in Main Cabin on the ERJ? - correct answersYes - not 1/ cart What is Transformational Service? - correct answersWow - Going Above and Beyond Should we always clean and restock before exiting AC? - correct answersYes Should we always mix the beverage before serving it in First Class? - correct answersYes What can a plastic cup be used for in Main Cabin? - correct answersSoda, Water, Juice, Cocktails, wine, beer What is in a paper cup in Main Cabin? - correct answersCoffee, tea, hot water
What are buy on board items? - correct answerspringles, almonds, gummy bears, Olli charcuterie When should you use the 9 hole tray? - correct answersOn ground delay and when customers load is light Where do you restock the cart topper kit from? - correct answersSupply Drawer What will you use in Main Cabin for wine, beer, and cocktails? - correct answersPlastic Cup At how many miles do you conduct regular bev service? - correct answers251 miles or more Do we, as FAs, pour wine/beer into a plastic cup in Main cabin? - correct answersno What order do you press the buttons to bre coffee? - correct answerspower button, then hot plate, then brew button What does the SSS-KIT include from supply drawer? - correct answersSugar/spenda/stirsticks Can you use the half carts for main cabin service delivery? - correct answersNo What cart in G3 do you use to restock first class? - correct answerscart 312 What is in Cart 303? - correct answersSupply drawers/ thermal server What cart number is the full service cart for main cabin? - correct answersCart 310 How many liquors are in Main Cabin liquor drawer? - correct answers
