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On Board service
___ is what we are, ___ is what we do - correct answers Safety Service Flight attendants should refrain from using the ___ during service so as not to disturb passengers - correct answers Call button We never use these to dispose of liquids during the flight - correct answers Lav toilets Sinks Galley drains To make a Cape Cod cocktail, you'll need which alcohol and which mix - correct answersVodka Cranapple juice The Manager of OnBoard Services for Delta and American is - correct answers Raili Edwards The Manager of OnBoard Services for United and Alaska is - correct answers Julian Jenkins FACTS is the feedback service for which partner - correct answers Delta American's frequent flyer program is called - correct answers AAdvantage Non-meal times for Delta are - correct answers1331- and 2000-
Non-meal times for United are - correct answers1330- and After 2000 Non-meal times for American are - correct answers2000- Which hub on Delta is a flight attendant required to stock their own galley after provision's agents have brought them product on the CRJ 200 - correct answers CVG On DC, how many Fresca should be stocked in the 200 soda drawer - correct answers On DC, how many Fresca should be stocked on a dual class aircraft in the juice drawer - correct answers What would you find in compartment 103 on the DC ERJ 175 - correct answers sleeves of cold cups 3 sleeves of hot cups On DC, an Express Beverage Service is on flights between - correct answers251- City codes that are United hubs - correct answers ORD SFO IAD DEN On United, which hub provides a "drop and go" provisioning service? This type of provisioning means what - correct answers IAD FA must stow items
On AS, you may get an EDK in which hubs - correct answersLAX PDX SAN SEA SFO SJC SNA On AS, ovens must be checked for ___ prior to use - correct answersSpilled food Which hubs can you get hangers for the wardrobe closets on AS - correct answersLAX PDX SAN SEA SFO SJC SNA On AS, TSU's are catered ___-stacked and must be prepared by removing the bottom tray and dividing the contents between two TSU's - correct answersDouble What does SOAR stand for - correct answersService Outreach And Review FC meal service order - correct answersDeliver hot towels Deliver in-flight beverages with mixed nuts (Snack selection on DC) Deliver meals
Which carrier provides linen for FC tray tables - correct answersDelta These linens should be delivered after ___ are collected and before ___ are brought out - correct answersAfter towels are collected Before beverage and/or primeval snacks are brought out Where can you find the Marketing Announcement on UAX - correct answersAttachment 4. Where can you find the Initial Descent Announcement on AS - correct answersAttachment 1. Where can you find the Climb Out Announcement - quick cart service on AS - correct answersAttachment 1. Where can you find the Pre-taxi Announcement on AE - correct answersAttachment
Where can you find the CRJ 700 Pre-Departure Announcement on AE - correct answersAttachment 2. Where can you find the MCD Closed Announcement on DC - correct answersAttachment 3. Where can you find the Express Beverage Service Announcement on DC - correct answersAttachment 3. Where can you find the After Landing/Arrival Announcement aircraft with ABS UAX - correct answersAttachment 4.
Linen - correct answersCloth typically used as a napkin United also uses a linen to line serve a tray Delta has additional linens to be used as table cloths over first class passenger's tray tables "On the rocks" - correct answersTerm used for a beverage (usually alcohol) over ice Neat - correct answersTerm used for a beverage (usually alcohol) served alone with no ice Pre-departure beverage - correct answersBeverage served on the ground prior to departure (first class passengers only) Inflight beverage - correct answersFirst beverage a first class customer receives before snacks or a meal RON (remain overnight) - correct answersFor most purposes in service we will be referring to an aircraft RON Reheat - correct answersHeating food in ovens (meals are already cooked so when we place items in the oven, we are reheating rather than baking or cooking for the first time) Link device - correct answersUnited Preflight: 2 present and working Battery at least 40% Cashless sales device - correct answersDelta Preflight: Battery says "POP battery GOOD"
CDB battery charge indicator is on the DL sales app on sign in screen FACET - correct answersAmerican Preflight: 1 present and working FACET needs 25% battery Case needs 50% battery Card reader and case present POS (point of sale) - correct answersAlaska Preflight: 2 present and working Card reader not tampered What do you use to serve ice if there is no scoop - correct answers2 cold cups Is it acceptable to delay departure for catering - correct answersNO BOB - correct answersBuy On Board If a passenger is drinking their own alcohol and the FA asks them to stop, what 3 choices do they have - correct answersPAX can stow it FA can stow it FA can take it and give it back at the end of flight When must BOB, FC meals, and alcohol be sealed - correct answersInternational flights RON Aircraft unattended/on extended sits First class service code (FSC) - C - correct answersCocktail snack
Main cabin service code (YSC) - P - correct answersBOB for purchase Main cabin service code (YSC) - S - correct answersDC+ snack basket Main cabin service code (YSC) - Sh - correct answersUAX Short Haul service
