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Certified Professional Housekeeper Exam Questions with Correct
Answers
1.How does becoming a Certified Professional Housecleaner benefit you?: it poises you for future
growth along the career opportunity path
2.Name 3 things you should know at the completion of this course: -Have a full understanding of
the Detail-Clean Rotation system -how to be a good team player -be willing and able to follow the office policies and procedures
3.What are 3 things we can do to show more professionalism: -how we act
-how we speak -how we dress
4.Name 3 things to keep in mind when speaking to others: -keep temper in check
-say please and thank you -never use abusive language
5.Whose responsibility is it to determine if you have proper directions to each house?: Both team
members
6.What is the main thing that puts you in control of your day?: Being prepared
7.Where should you park your car at a customer's home? Why?: On the street to avoid blocking
driveways or dripping oil
8.Upon arriving at a customer's home to clean, who unloads the equipment?-
: Both team members
9.Name 5 things to check before leaving a house: -Make sure to have all supplies and equipment
2 -Be sure to have all personal items -Be sure to have book and keys -make sure rotation slip is on kitchen counter -set alarm and lock door
10.Name 3 things that are turned in to the office at the end of each day: - book
11.What are 3 benefits of working as a team?: -share the work load
-hold each other accountable to a high level of quality -motivate each other
12.What does the team member who is responsible for turning in the paper- work do when they are
finished?: They help their team member fill supplies and prepare for the next day
13.How many houses should your team be able to accomplish per day?: 4-5 houses
14.Name 3 morning duties that both team members are responsible for: -ar- riving on time
-being prepared for the day -checking all keys, job tickets and directions
15.By what time should you arrive at your first house?: By at least 8:
16.Why is it important to switch cleaning duties in each house?: It ensures proficiency in each
cleaning discipline and avoids conflicts if you are partnered with another team member for the day
17.What 3 things should you ensure about your vehicle if you are the driver for the day?: -that it's
clean -that it's in good operationing condition
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28.Why is it important to assist other teams in completing their schedule for the day?: Because
your team will need help one day and you will want other teams to assist you
29.What may happen if you refuse to complete assigned work or help another team?: It will result in
disciplinary action which may include termination
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30.What are 2 examples of stress periods throughout the year?: - holidays
-the beginning of the school year
31.Name the 4 key principles of employment: - attendance
- quality
- efficiency
- professionalism
32.How should a problem with management be handled?: Behind closed doors. Communicate in a
responsible manner to find solutions
33.What are 3 expectations of a CPH?: -to have a high level of respect for others
-to have knowledge of our system -to have a consistent positive attitude
34.What 2 things should you keep in mind when interacting with co-workers?-
: -stay positive -offer assistance when needed
35.Name 2 reasons why consistent schedules are beneficial: -customers know what to expect
from every clean and who is coming into their home -cleaners like the familiarity of cleaning the same houses and knowing how to get to each house
36.If a customer is upset because you arrived at their home late, how should it be handled?: Be
polite and inform the office so the job ticket can be updated with a proper time contraint
37.If a customer insults the quality of another team, how should it be han- dled?: Always remain
supportive of the other team members
38.If a customer wants to engage in conversation with you what should you do?: Smile, be polite
and continue cleaning
7 missed and allows you to maintain the highest possible quality
50.In order to have high quality, efficiency will have to be sacrificed. True or false.: False, quality
and efficiency go hand in hand
51.Who is responsible for woolying the bathroom?: Person doing wet duties
52.Why is the bathroom floor vacuumed before it is cleaned?: The floor may get wet and
moisture will ruin the vacuum
53.What is the first thing the wet person does when entering the bathroom to clean it?: Pre-spray
the tub and shower with bathroom cleaner and pre-spray the toilet with disinfectant
54.If a customer leaves a bleaching agent for you to use, how is it applied?: - Apply the chemical
after the bathroom cleaned, let set for 20 mins, rinse if possible or leave note for customer.
55.Why do we not carry bleaching agents or other harsh chemicals in our product line?:
Because we are an environmentally responsible company
56. What product is used to clean the vanity top, sink, bathtubs, and showers?-
: Bathroom cleaner
57.What is the process for cleaning light bulbs? Why?: Clean with dry cloth. Using a wet cloth
may make them explode.
58.How is the vanity front treated on a general clean?: They are spot checked for fingerprints or
spills and cleaned if necessary
59.What product is used for tougher soap scum in a tub or shower area?: Bon Ami
60.What product is used on the toilet and the floor?: Neutral Disinfectant Clean- er
61.Name 2 extra tasks that are performed when a vanity is being detailed.: -a toothbrush is used
around the faucet, drain and where the backsplash and vanity meets
8 -the vanity front is hand wiped
62.How are light switches, doors, door frames, pictures, towel racks, and windowsills cleaned
when an area is being detailed?: Hand wiped with glass cleaner and rag
63.What are the extra tasks that are performed in a shower on a detail clean?-
: -use the scrub brush on the shower walls and shower floor -use a toothbrush around fixtures, drain, and tracks of shower door -clean caddy is there is one
64. What are 2 extra tasks that are performed when cleaning the bathroom floor on a detail clean?: -
use a scrub brush to clean the floor paying extra attention to corners and edges
- hand wipe baseboards and kickboards
65.How should blinds, windowsills and window ledges be cleaned when the kitchen is on a general
clean?: They are feather dusted
66.How is the trash in the kitchen handled?: The trash can is emptied and the bag is placed in
the bins outside. Replace the bag in the can
67.When cleaning the stove area what is the first thing you clean? Why?: The range hood or
microwave so debris doesn't fall on an already cleaned stove top
68.How are toaster ovens cleaned each time?: Empty the crumbs from the bottom tray,
clean inside of toaster door and shine outside with glass cleaner
69.How are cabinets treated on a general clean of the kitchen?: They are spot checked for
fingerprints and spills and cleaned if necessary
70.What area is typically the number one complaint area from customers?: -
Kitchen floors
71.When a kitchen is being detailed, how are drip pans, grease filters, and knobs treated?: They
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80.What is the proper way to wooly and dust?: Left to right, top to bottom
81.When dusting, what's the rule of thumb?: Everything gets touched
82.How are knick knacks and figurines treated while dusting? What should you avoid?: Pick them
up, wipe underneath, wipe item including the bottom, place it back gently. Feather dust heavy knick knack areas. Avoid sliding items over since it may scratch surface
83.Why is it important to tidy a room as you are dusting?: Gives room a neat appearance and is
pleasing to the eye
84.How are light switches, doors, and door frames treated on a general clean? A detail clean?: Spot
checked on general clean, hand wiped on detail clean
85.How are vinyl or leather chairs cleaned when an area is being detailed?: -
Hand wiped with a slightly damp rag
86.What tool has minimal use on a dusting rotation or initial B clean?: The feather duster
87.As an environmentally responsible company, why is it important to use HEPA filter vacuum
cleaners?: They're best at improving indoor air quality of our customers home's
88.In what order does the dusting and vacuuming need to be done?: 1. Wooly
2.Dust
3.Mini-vac
4.Big vac
89.Why is it important to be gentle and to take care of your equipment?: Your job will be easier
with good working equipment that'll perform a proper job
90.What are 3 things you can do to care for your vacuum cleaner?: -do not drag it
11 -avoid vacuuming over large items -don't vacuum around wet areas
91.What vacuum cleaner and tool do you use when vacuuming around less accessible areas?:
The mini vac and upholstery tool
92.What tool do you use on non-carpeted areas? Why?: The floor tool because the upholstery tool
may scratch the floor
93.What should you do while progressing around the room to avoid leaving footprints on already
vacuumed areas?: Turn off the lights
94.If a closet door is closed should you open it to vacuum?: No unless noted on job ticket
95.What type of pattern should you create while vacuuming a room?: Fan/shell pattern or straight
pattern
96.What are 2 additional vacuuming tasks that performed when an area is being detailed?: -use
crevice tool on carpet edges -use upholstery and crevice tool to vacuum all upholstered furniture
97.What do you need to keep all vacuum cleaners away from?: Wetness and moisture
98.How many ways are there to install a belt properly?: One
99.What is the proper way to remove a plug from the wall outlet?: Gently grasp and pull by the
plug, don't grab the cord and yank
100. What is the proper way to wrap the cord?: From the vacuum to the plug
101. What will happen if you continue to use a vacuum that is showing signs of problems?: It
will cause further damage
102. If the upright vacuum sounds strange or is not sucking well, what are two areas check?:
The bag and the belt
