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BBA 420: Organisational Theory and Behaviour End of Semester Examination, Exams of Organization Behaviour

University of LusakaOrganization Behaviour

END OF SEMESTER EXAMINATION WEDNESDAY 7TH JUNE, 2023

Typology: Exams

2022/2023

Uploaded on 04/23/2024

sandra-k-jere
sandra-k-jere 🇿🇲

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SCHOOL OF BUSINESS, ECONOMICS AND MANAGEMENT
BBA 420: ORGANISATIONAL THEORY AND BEHAVIOUR
END OF SEMESTER EXAMINATION
WEDNESDAY 7TH JUNE, 2023
14:00 – 17:00 HOURS
Time allowed: 3 HOURS plus 10 minutes Reading Time.
Instructions to Candidates:
1. Read the instructions carefully.
2. Check that you have the correct examination paper in front of you.
3. Answer Compulsory QUESTION IN Section A and ANY THREE
QUESTIONS in Section B.
4. Write down the numbers of the questions that you have answered
on the cover page you were asked to print.
5. Begin each question on a new page.
6. No other books, files or mechanical / electronic aids are permitted.
7. There shall be no form of communication among students during
the examination. Any students caught doing this will be
disqualified.
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO.
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SCHOOL OF BUSINESS, ECONOMICS AND MANAGEMENT

BBA 420 : ORGANISATIONAL THEORY AND BEHAVIOUR

END OF SEMESTER EXAMINATION

WEDNESDAY 7TH^ JUNE, 2023

14 :00 – 17 :00 HOURS

Time allowed: 3 HOURS plus 10 minutes Reading Time.

Instructions to Candidates:

1. Read the instructions carefully.

2. Check that you have the correct examination paper in front of you.

3. Answer Compulsory QUESTION IN Section A and ANY THREE

QUESTIONS in Section B.

4. Write down the numbers of the questions that you have answered

on the cover page you were asked to print.

5. Begin each question on a new page.

6. No other books, files or mechanical / electronic aids are permitted.

7. There shall be no form of communication among students during

the examination. Any students caught doing this will be

disqualified.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO.

SECTION A (Compulsory) QUESTION ONE Understanding Organizational Culture Organizational culture is the collection of values, expectations, and practices that guide and inform the actions of all team members. Think of it as the collection of traits that make your company what it is. A great culture exemplifies positive traits that lead to improved performance, while a dysfunctional company culture brings out qualities that can hinder even the most successful organizations. In the today's global, knowledge-based digital economy, the organizational culture has become a strategic source of sustained competitive advantage. Culture is as important as it is complex, so it is difficult to understand and “use” it in a rigorous way. The famous business management guru Peter Drucker said that “culture eats strategy for breakfast”. This picturesque phrase comes to advocate the importance of a thorough understanding of the concept that we wish to describe in this study. To this end, we intend to present a summary review of the specialized literature we have studied in order to rigorously understand what the concept of organizational culture actually implies. Required: (a) Discuss the primary characteristics that capture the essence of an organization’s culture. [15 marks] (b) What are the main elements contained in the conceptual framework for organizational culture? How do these elements contribute to understanding organizational culture? [15 marks] (c) What role does socialisation play when an employee joins an organization? Discuss the different stages of socialisation. [10 marks] [Total: 4 0 marks]

QUESTION FOUR

Critical Thinking and Decision Making Critical thinking is one of the most important elements of decision-making. It helps us to evaluate different options, consider alternatives, and weigh the outcomes before we make a final decision. Critical thinking allows us to go beyond intuition and emotion to make well-informed decisions based on facts and evidence. Required: (a) Discuss the critical thinking skills that organizations expect from potential employee. [ 10 marks] (b) What are the different types of conditions under which managers take decisions in organizations? [10 marks] [Total: 20 marks] QUESTION FIVE What is Leadership in an Organisation Leadership in an organization refers to a strategy that reviews the management of organizations. Good leadership can improve team motivation by reviewing existing management practices to gain a holistic knowledge of areas for improvement. Required: (a) Citing examples discuss the different types of managerial leadership adopted by leaders in organizations. [10 marks] (b) How can you explain the Forest and Trees analogy in terms of leadership and management? [10 marks] [Total: 20 marks]

QUESTION SIX

Human Resources as a Driver of Change “HR is the driving force behind change and plays a key role in driving organisations’ change mindset. A company must be adaptable to change at all times. Change must be an internal capability present within an organization.” Required: (a) Discuss the HR drivers of change that are central to resolving strategic and operational challenges in organizations. [20 marks]

END OF EXAMINATION PAPER