ITE 3562 BIT – UoM 1
ITE 3652 Organizational Behavior
Lesson 1: Introduction to Organizational Behavior
1.0 Role of Managers in the Organisation
In the business world every organization needs to have a manager who is responsible enough
to look after the organization’s day-to-day activities. In the large bushiness, there are several
managers, and each of them has a specific department that they should focus on. This way,
the business owner can ensure that all areas of the company are well-managed. The role of
managers has been discussed in the Henry Fayol s Functions of Management (early
20thCentury) and it has been clearly defined as Managers get things done through other
people. At the same time Henry Fayol described that managers make decisions, allocate
resources, and direct the activities of others to attain goals. They are also responsible for
planning and directing the work of a group of individuals, monitoring work, and taking
corrective action when necessary. It has been categorized in to three main levels of managers
as;
Top Manager
Middle Manager
First Line Manager
These managers role is to work for the achievement of goals. Organization has been specified
as a social unit composed of two or more people, that functions on a relatively continuous
basis to achieve a common goal or set of goals.
Top Manager - The top managers make decisions about the organization, direct the
organization to achieve its objectives and are instrumental in creating the vision and mission
of the organization. They are the strategic think-tank of the organization.
Middle Manager - General Managers, branch managers, and department managers are all
examples of middle-level managers. They are accountable to the top management for their
