Download Organizational Behavior DSST and more Exams Advanced Education in PDF only on Docsity!
Organizational Behavior DSST
Body Language - correct answer The way people communicate with each other using their bodies A manager who is highly production motivated and cares little for interpersonal relationships - correct answer What would a score of 8,1 indicate on the managerial grid Charisma - correct answer Leadership characteristics that inspire employees is called Type A personality - correct answer These people rush themselves and are task oriented Type B personality - correct answer These people have a one at a time process oriented, and pace themselves and work through things slowly Consensus - correct answer Agreement of members of a group on a decision is called a Flexible, Innovative, Adaptable - correct answer Characteristics of an organic organization Democratic - correct answer Leaders that use group ideas to make decisions Fixed Ratio, Variable Ratio - correct answer These type of reinforcement schedules tend to produce a consistent high rate of response Leader-member relations, Task structure, Leader position power - correct answer Factors that influence the favorableness of a leader
Life cycle model - correct answer Contingency theory that focuses on the readiness of the employees One-way communication - correct answer A billboard is an example of Hygiene and motivation - correct answer Accord to Herzberg, what are the two factors relating to job satisfaction? Laissez-faire - correct answer Leaders that give the group total freedom Good enough - correct answer To "satisfice" involves making a decision which is Chain, Circle, Wheel - correct answer Types of communication patterns Behaviorally Anchored Rating Scale - correct answer What does BARS stand for Overload - correct answer When someone receives too much information and cannot tell what is important from what is not Narrow span of control - correct answer Tasks are difficult and complex, tasks require group effort, and workers are poorly trained refers to Omitting - correct answer When someone deliberately tampers with a message, leaving out information, it is called Surveys - correct answer The Delphi technique relies on Organizational Theories - correct answer Classical organization, Mechanistic, and System are all Negative Punishment - correct answer If a parent grounds a child from the computer after they fail a test, which of the following best describes the type of conditioning
Decentralized control, Horizontal lines of communication, Loose roles - correct answer Aspects of an organic organization include Implicit favorite model - correct answer When a manager makes a decision then looks for information to justify the decision, it is called Extroversion, agreeableness, neuroticism, openness, and conscientiousness - correct answer The "Big Five" personality traits are Nonprogrammed - correct answer When you are selecting a new location for a second office, this decision would be considered Two factor model - correct answer A person becomes happy with their job when they feel responsibility and accomplishment, but they will not be unhappy without them. Programmed - correct answer When you make a routine, everyday decision it is called Implicit favorite model - correct answer Example of this is when a person already has an idea of what solution they think is best Bounded rationality model - correct answer When you find the answer to your problem but settle for something else is an example of the Chain of command - correct answer The hierarchy through which power flows Econological Model - correct answer When you choose the solution that has the greatest benefit for you Statistics, Lack of statistics, and Emotions - correct answer Barriers to making decisions
Existence Relatedness Growth - correct answer What does ERG stand for Logical, Psychological, and Sociological - correct answer What are the three types of resistance? Leader-member exchange - correct answer Vertical dyad linkage is also called Theory X - correct answer If you are authoritarian, you ascribe to this type of theory Risk - correct answer A manager knows that if they invest in a certain stock there is a sixty percent chance that they will make money. What type of decision making environment is this Product - correct answer The organizational structure where organizations are divided by products or divisions Mechanical structure - correct answer This type of organization is structured to ensure that specific tasks are accomplished efficiently Theory Y - correct answer A manager who believes that all people are valuable and want to contribute to their best ability you ascribe to An extremely kind, trusting, and friendly person - correct answer A person who scores in the 99th percentile for agreeableness, they are McGregor - correct answer Who believed that managers make decisions based on their assumptions of human nature 9,9 - correct answer What is the highest rating on the BARS Previous jobs, Peers, and Family - correct answer What contribute to an employee's attitude
Physical needs - correct answer What is the first stage of Masclow's Hierarchy of Needs Top down - correct answer When communication is given from the CEO to his subordinates it is called Constant - correct answer Factor that always stays the same Qualitative - correct answer Information that is difficult to measure is called Humanistic - correct answer If you believe that all people are good - you ascribe to this school of thought Values - correct answer Standards or Principles Hours, pay, benefits - correct answer Contributing factors of job satisfaction Classical conditioning - correct answer What kind of conditioning is it called when a person responds to a neutral stimulus Extrinsic Reinforcement - correct answer Getting a scholarship because of good grades is an example of High turnover, Aggression in the work place, Absenteeism - correct answer Are risks to the organization when individuals have chronic stress Storming - correct answer What is the second step when forming a group Cohesiveness - correct answer How well a group works together Autocratic - correct answer Leaders that centralize power and decisions themselves
Title VII - correct answer The title that protects race EEO - correct answer Investigates businesses and individuals for enforcement of laws regarding protected classes COBRA - correct answer Ensure that employees retain access to medical coverage after involuntary termination Race, Age, and Religion - correct answer Protected under the Title VII class Supervisor, Vice President, Bishop - correct answer What are examples of traditional authority? OSHA - correct answer Responsible for ensuring employee safety Assuming, Avoiding, and Shifting - correct answer Are ways to deal with risk Environmental Stress - correct answer Construction noise is an example of this Physical Need - correct answer Food is which of Masclow's level of needs Safety Needs - correct answer Masclow's second stage in Hierarchy of needs Situational Leadership - correct answer When you choose the best action for each situation Participative Leadership - correct answer What kind of leadership is it when a supervisor asks for opinions in making decisions Negotiate Pay - correct answer Is a union function
Decision tree - correct answer Shows alternate paths for decision making Delphi Technique - correct answer When a supervisor administers a questionnaire among participants that have never met it is called Gantt Chart - correct answer Shows a timeline for projects Douglas McGregor - correct answer Who created Theory X and Theory Y? Members of a quality circle - correct answer Are volunteers and meet on company time Agreeableness - correct answer Friendly and compassion are characteristics of Negotiation - correct answer When two groups or individuals work together to resolve a problem it is called Legitimate Power - correct answer Power is obtained through a specific position in the organization by a title Job Specialization - correct answer An employee that works on an assembly line performing the same task again and again is an example of Job Sharing - correct answer Two receptionists work at Widget, Inc., one in the morning and one in the afternoon. They are an example of Primary insurance amount - correct answer What does COLA increase Compressed work week schedule - correct answer Four 10 hour shifts in an example of Engineering, Scientific, Medical - correct answer Dual career ladder programs are most common in these industries
Frank Gilbreth - correct answer Who first studied job motions with bricklayers, studying how fewer hand motions made work faster Arbitration - correct answer What is it called when a third party are empowered to resolve a disagreement Max Weber - correct answer Who was a proponent of bureaucracy Grievance - correct answer What is a formal complaint called Kinesics - correct answer The study of body language is called Limited autonomy - correct answer What is the theory of autonomy that depends on a corporation's approach to globalization To solve problems and generate improvement in the workplace - correct answer What is the main goal of a quality circle Referent Power - correct answer This power is known as charisma Job rotation, Mentoring, and Four day work weeks - correct answer To motivate line employees and keep them interested in their work, supervisors may institute these Generally accurate, Verbal, Exists in every organization - correct answer The grapevine of an organization is Hawthorne Effect - correct answer This scientific study originally tested worker's output and light, later reveling unintended consequences The Equal Pay Act - correct answer Protects against pay discrimination based on gender for employees who perform the same work
Ian Pavlov - correct answer Who became famous for experiments with dogs and conditioning Line and staff - correct answer The organizational structure where there are staff departments that support other departments Naturalistic observation - correct answer What type of research is conducted by watching the subject A long process that continues as long as necessary to perform a consensus - correct answer The Delphi process takes place in what length of time Abraham Maslow - correct answer Who created a system of human needs and motivations Mediation - correct answer What is it called when a third party is facilitating negotiations Automotive - correct answer Which of the following is an industry know to have line employees The Delphi Method - correct answer A technique that lies in the ideas it creates Tend to work well together - correct answer The Big Five personality types are assessed through a test. People with similar scores Dual career ladder programs - correct answer Designed for employees who have technical skills and do not want to work in a managerial capacity
