ORGANIZATIONAL BEHAVIOR
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ORGANIZATIONAL BEHAVIOR - ORGANIZATIONAL BEHAVIOR - Module 3, Study notes of Behavioural Science
Detailed informtion about Organizations, Types of Organizations, Why study organizations , Functions of Organizations, Management, Levels of management. b
Typology: Study notes
2010/2011
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ORGANIZATIONAL BEHAVIOR
2
What is an Organization?
An organization is a
collection of people
who work together
to achieve
individual and
organizational goals.
4 Insert Figure 1.1 here
An Open Systems View of Organizations and OB
Contributing Disciplines To OB
Challenges and Opportunity for OB
- (^) Responding to Globalization
- (^) Increased foreign assignments
- (^) Working with people from different cultures
- (^) Managing Workforce Diversity
- (^) Embracing diversity
- (^) Implications for managers
- (^) Recognizing and responding to differences
Challenges and Opportunity for OB
- (^) Improving Quality and Productivity
- (^) Quality management (QM)
- (^) Process reengineering
- (^) Responding to the Labor Shortage
- (^) Changing work force demographics
- (^) Fewer skilled laborers
- (^) Early retirements and older workers
- (^) Improving Customer Service
- (^) Increased expectation of service quality
- (^) Customer-responsive cultures