PMP CERTIFICATION COMPLETE
EXAM TEST FOR A PASS
Total Quality Management (TQM) - ANSWER-A quality philosophy that
focuses on a proactive attitude toward quality with a detail toward
statistical analysis to document improvement.
Customer Satisfaction
Prevention over inspection
Continous Improvement
Management Responsibility - ANSWER-Modern quality managment
complements projects. Both disciplines recognize the importance of: (4)
Fishbone AKA cause/effect diagram - ANSWER-Tool you can use initially
in a project to evaluate what could potentially cause defects. You can
use it during the project to review symptoms to determine the real
problem (continue to ask questions until the root cause is determine)
Demings 14 principles of managment are generally seen as the founding
basis for total quality managment
Points are:
1. be proactive, not reactive
2. Utilize leadership and accountability
3. Measure and strive for constant improvement - ANSWER-Who is W
Edward Deming ?
Conformance- company pay for quality in a proactive way, typically up
front in the planning area of a project ie - increase morale
Nonconformance - company pays for quality in a reactive way, on the
back end - decrease morale - decrease customer perception - ANSWER-
Cost of Conformance and nonconformance examples...
Design of Experiments - ANSWER-Key tool that is a statistical method or
tool, that helps identify which factors may influence specific variable of a
product or process under development or in production. It lets you
change many factors at once.
