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PERFORMANCE ANALYTICS EXAM
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Roles - Can select Excel file for Import - Answer pa_power_user Roles - Create and Config Spotlight Job - Answer sys admin Roles - NO Spotlight App Access - Answer pa_admin pa_power_user Roles - Has Spotlight App Access - Answer pa_spotlight pa_spotlight_viewer Roles - No Spotlight oob privileges - Answer pa_spotlight_viewer Roles - pa_viewer w/ Spotlight admin Privileges - Answer pa_spotlight Roles - role needed to receive interactive analysis share - Answer pa_spotlight_viewer Roles - Manage Metrics - Answer sys admin metric_admin Roles - Text Analytics Setup - Answer pa_admin pa_power_user Roles - Configure additional Stop words - Answer pa_admin
pa_analyst
Roles - Limited editing of PA System Settings - Answer pa_power_user Roles - Limited editing of PA System Properties - Answer pa_data_collect Roles - Contains pa_power_user / pa_data_collector roles - Answer pa_admin Roles - Create and Edit data collection jobs and sources - Answer pa_data_collect Roles - Access and modify Scoresheets w/ permission - Answer pa_contributor Roles - Only access Dashboards and Analytics Hub - Answer pa_viewer Roles - Create thresholds in A. Hub - Answer pa_threshold_admin Roles - Can activate a licensed PA plugin - Answer sys admin Roles - Create Targets in A. Hub - Answer pa_target_admin Roles - Collect Jobs - Answer pa_admin pa_data_collect Roles - Configure Indicator Sources - Answer pa_admin pa_data_collect Roles - Scores must be manually entered by a designated... - Answer pa_contributor Roles - Scores can be imported by users with - Answer sys admin pa_admin
pa_power_user Roles - Target color schemes can be defined by - Answer pa_admin Roles - Can Only create Personal Thresholds - Answer pa_viewer Roles - Can Create both Personal / Global Thresholds - Answer pa_admin pa_power_user Roles - Add people to User Related List of target/thesh. form - Answer pa_admin Roles - Creates Global Thresholds and Targets - Answer pa_admin pa_threshold_admin Roles - Can use and edit your widget - Answer sys admin pa_admin pa_power_user Roles - Can see, use (in dashboard), and edit your Widget - Answer Anyone [pa_snapshots] - Answer Core data tables that store raw data - a related table storing sys_ids [pa_scores_|1] - Answer Contains indicators and breakdown of level 1 [pa_scores_|2] - Answer Contains indicators and breakdown of level 2 Facts Table - Answer Base Servicenow Table name that comes from data warehousing refering to data source containing measurements
View and configure properties that specify rentention for scores / snapshots - Answer Performance Analytics > System > Properties Access the most recently viewed Indicator Scoresheet - Answer Performance Analytics > Scoresheet View available indicator sources - Answer Performance Analytics > Sources > Indicators To begin creating a new breakdown - Answer Performance Analytics > Breakdowns > Create New Where to use calculations when configuring Indicators - Answer Peformance Analytics > Indicators > Formula Indicators To view existing time series definitions - Answer Performance Analytics > System > Time Series Definitions To manually configure Targets - Answer Performance Analytics > Indicators > Targets To manually create and configure new Thresholds - Answer Performance Analytics > Indicators > Thresholds > New To view all notification jobs in a list - Answer System Scheduler > Scheduled Jobs > Scheduled Jobs To create a new Element Filter - Answer Performance Analytics > Breakdowns > Elements Filters > New All Dashboards are accessed here - Answer Performance Analytics > Dashboards
To launch multi functional administrative console, go to - Answer Performance Analytics
Admin Console To configure bucket groups - Answer Performance Analytics > Breakdowns > Bucket Groups All performance analytics baseline scripts can be found - Answer Performance Analytics Automation > Scripts An easy way and location to test your scripts - Answer System Definition > Scripts - Background Additional properties for controlling the caching, refreshing, and rendering the homepage
- Answer System Properties > Homepage Configure additional responsive dashboard properties - Answer System Properties > Dashboard Properties View recent report performance metrics - Answer Reports > Administration > Report Statistics Audit Query performance and its history here - Answer System Diagnostics > Stats > Slow Queries Define Indicator Source, Fields go analyze for Text Analytics - Answer Performance Analytics > Text Index Stop Words To view system stop words - Answer System Definition > Text Index Stop Words where pa_analyst can define keywords from a form - Answer Text Analytics > Keywords > New
PA Admins and Data Collectors - Answer Perform the Indicator Setup Indicator Sources - Answer Provide the base of records and are used by multiple Indicators The Facts table - Answer Is the base process table that the Indicator Source is using Indicator - Answer Can be differentiated by an Aggregate and Additional Conditions Breakdowns - Answer Allow to navigate Indicator trends by an attribute Breakdown Mapping - Answer Links Breakdown Element to a Process table 2 - level Breakdown Nav - Answer Is allowed Matrix Exclusions - Answer Reduce the attribute combinations allowed on Widgets and Scorecards Formula Indicators - Answer Use existing indicators and perform a formula calculation to derive a new metric Use Formula indicators - Answer to visualize trends and set business goals Formulas - Answer Are calculated at Scorecard or Widget render time Manual Indicators - Answer Bring in external data via manual import or scoresheet update
A Time Series - Answer Allows to aggregate data in a variety of ways using AVG or SUM over aggregation periods Thresholds - Answer Allow alerting with automatic notifications whenever the predefined level iks met Targets - Answer make indicator charts more self explanatory by visualizing a process goal Elements Filters - Answer Make Breakdowns easier to navigate Widgets - Answer Are indicator visualizations added to dashboards Dashboards - Answer Are multi-tab containers for widgets and reports Dashboard Widgets - Answer Can be filtered using a Breakdown Source Use Interactive filters - Answer To filter reports Admin Console - Answer Is a utility for managing the PA implementation and tracking its status Admin Console allows to - Answer Manage PA Content, Monitor Scheduled job logs, track usage, access key properties from a central place Dependency Assessment - Answer Displays object configuration hiearchy and relationships The Adoption Journey - Answer Is about understanding how to use PA data to transform your business
the same chart Create Report Ranges - Answer Categorize chart data into higher level buckets Interactive Analysis - Answer Explores sets of records in a standard dashboard Interactive Filters - Answer are Filter widgets that enhance Dashboard interactivity Cascading Filters - Answer Apply filters to interactive Filters for report navigation Breakdown Dashboards - Answer Apply Breakdown Source Elements as Filters Homepages - Answer Can be transformed into responsive dashboards Spotlight - Answer Is a work prioritization application taht complements PA and Reporting Spotlight Content Packs - Answer Are available for several common ITSM applications A Threshold - Answer Is used by Spotlight as a cutoff when deciding which records to include in the spotlight data set Spotlight Criteria - Answer Can be based on either an Indicator or a Query A Metric View - Answer Combines these three tables: Process table, Metric Instance table, Metric Definition table Metrics - Answer Are calculated by a combination of events, a scheduled job, and a script action
Attribute Duration & Script Logic - Answer Two ways to calculate a metric value Pa Indicators - Answer Can be built to obtain metric trends using metric view sources Formula Indicators - Answer Perform mathematical calculations using JavaScript, PAFormulaUtils API, the Glide API, and Indicators Target Achievement Indicators - Answer Are formula Indicators that calculate performance of Indicator regarding a Target Index Indicators - Answer Are a weighted average of multiple Target achievement Indicators Text Analytics Indicators - Answer Analyze String fields and present patterns in a Word Cloud Text Analytics - Answer Can search for frequent occurance of Words and Phrases Stop words - Answer Are predefined words that the search engine excludes from Text Analysis The pa_analyst - Answer Is a new role dedicated to managing the searches in the World Cloud Best Practices: Historic Breakdown Considerations - Answer 1. Exclude Breakdowns of Open Records
- Exclude Any Breakdown fields for which SN does not track changes or changes cannot be calculated
- Consider migrating to Dashboards Best Practices: Manage Dashboard Performance - Properties - Answer - Widget Rendering Max Time,
- Concurrent Widget Loading,
- Widget Caching PA Implementation Flow (deployment) - Answer 1. Design Indicators
- Collect Data
- Visualize Peformance Performance Analytics Data Flow - Answer 1. Process Activities populate app tables
- Collection reads process data and applies Indicator criteria
- Data is added to Score tables used by Scorecards & Widgets Collection Process - Answer 1. Create Sources and Indicators
- Configure Job Schedule
- Add Indicators
- Run Job
- Check Logs / Tune and Maintain Indicator Source Configuration components - Answer Process Table (Facts Table) + Filter Conditions Automated Indicator Configuration Components - Answer Indicator Source + Aggregate + Additional Conditions Breakdown Setup Components - Answer Breakdown Source + Breakdown Mapping
Breakdown Source Setup Components - Answer Facts Table and Field + Filter Conditions Configure a Category Breakdown - Answer 1. Category Breakdown Source
- Category Breakdown Mapping
- Result - Time Series breakdown by Category Guided Breakdown Setup - Answer 1. Specify Indicator and Field 2. Confirm Source and Mapping
- Link Additional Indicators
- Configure Collection
- Review and Collect Formula Building - Answer 1. Click Browse for an Indicator
- Select and Indicator
- Type Minus sign
- Browse for Indicator
- Select an Indicator
- Final Results Formula Building using Breakdowns and Elements - Answer 1. Select 1st Indicator / Breakdown / Element
- Type in the Division Operator 3. Select the 2nd Indicator
- Multiply by 100 Target Creation in Analytics Hub - Answer 1. Open the Targets Panel
- Click New Target
- Set Target value and Starting Date. Click Save
- Optionally-Create Aggregation Script
- Create Indicator
- Add Breakdowns
- Collect Data Text Analytic Setup - Initial Setup Process - Answer 1. Setup Source Indicators & Fields
- Run Initial Text Index Collection
- Configure Scheduled Collection
- Visualize in Word Cloud Text Analytics Setup - Text Analytics Refinement - Answer 1. Review System Stop Words
- Define Stop words
- Define Phrases
- Save Phrase and Keyword Filters PA Defined - Answer 1. Optimizes Process Peformance
- Measures process health using KPIs
- Available in Content Packs
- Offers Insights to all Stakeholders
- Native and Secure Indicator - Answer A Business Process health Measurement recorded over time (Process Metric) Dashboard - Answer Collection of related process visualizations illustrating process health Time Series - Answer transform the Daily score trend by replacing each data point with an aggregation of all data points in the selected interval
Executive - Answer How are we tracking against org objectives? Service Owner - Answer How can I impact trends that affect cost and quality? Frontline Worker - Answer How can I work more efficiently to achieve targets? End User - Answer What is the status and quality of my requested services? Content Packs - Answer Readily available indicators and dashboards bundled in process content packs Widget - Answer Visualizes Indicator data on a Dashboard in various formatts Widget Formats - Answer Single Score, bar charts, trend lines, pies, pivot tables, etc. Analytics Hub - Answer Single place for Indicator In-depth Analysis Breakdowns - Answer allow to navigate the indicator by a specific dimension, such as priority, category, assignment group, state, age, etc. Breakdown Elements - Answer Attribute values of Breakdowns (1-Critical, 2 - High, etc.) Scoresheet - Answer Power users can edit indicators an scores manaully in this interface Data Collection Types - Answer Daily - Collect for Previous Day, Historic - Collect for Past Period of Days
