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PROFESSIONAL GROWTH FINAL PRACTICE
SOLUTION 2026 SOLVED ITEMS CONFIRMED
A+
โ accountability. Answer: report back to whoever empowered you to carry out a specific responsibility โ active listening. Answer: when a receiver provides a sender full attention without distraction โ adjourning stage. Answer: when team members bring closure to a project โ advanced skill set resume layout. Answer: a resume layout used by those with extensive career experience that emphasizes related work experience, skills, and significant accomplishments โ aggressive behavior. Answer: behavior of an individual who stands up for his or her rights in a manner that violates others' rights in an offensive manner โ assertive behavior. Answer: behavior of an individual who stands up for his or her rights without violating the rights of others
โ assets. Answer: items that you own that are worth money โ attitude. Answer: a strong belief about people, things, and situations โ autocratic leaders. Answer: leaders who make decisions on their own without input from others โ automatic deduction plan. Answer: when funds are automatically deducted from an employee's paycheck and placed into a bank account โ avoiding conflict management style. Answer: a passive conflict management style used when one does not want to deal with the conflict so the offense is ignored โ bargaining agreement. Answer: a contract between an employer and a union that addresses salaries, benefits, working conditions and other common employee matters โ behavioral interview question. Answer: interview question that asks candidates to share a past experience related to a specific workplace situation
โ casual workdays. Answer: workdays when companies relax the dress code policy โ chain of command. Answer: identifies who reports to whom within a company โ character. Answer: the unique qualities of an individual, which usually reflect personal morals and values โ charismatic power. Answer: a type of personal power that makes people attracted to you โ coercive power. Answer: power that uses threats and punishment โ collaborating conflict management style. Answer: a conflict management style in which both parties work together to arrive at a solution without having to give up something of value โ communication. Answer: the process of a sender transmitting a message to an individual (receiver) with the purpose of creating mutual understanding โ competent. Answer: having the ability to answer questions when a customer asks
โ compromising conflict management style. Answer: a conflict management style that is used when both parties give up something of importance to arrive at a mutually agreeable solution to the conflict โ conference calls. Answer: meetings utilizing technology and are treated like face-to-face prearranged meetings โ confidential. Answer: matters that should be kept private โ conflict. Answer: a disagreement or tension between two or more parties (individuals or groups) โ conflict of interest. Answer: when someone influences a decision that directly or indirectly benefits him or her โ connection power. Answer: based on using someone else's legitimate power โ continual learning. Answer: the ongoing process of increasing knowledge in the area of your career
โ debt. Answer: money owed โ decoding. Answer: how a receiver interprets a message โ delegate. Answer: when a manager or leader assigns part or all of a project to someone else โ democratic leaders. Answer: leaders who make decisions based upon input from others โ demotion. Answer: when an employee is moved to a lower position with less responsibility and a decrease in pay โ dental benefits. Answer: insurance coverage for teeth โ department. Answer: sub-area of a division that carries out specific tasks respective of its division โ dependable. Answer: being reliable and taking responsibility to assist a customer
โ development. Answer: sessions to enhance or increase existing skills โ direct benefits. Answer: monetary employee benefits โ directional statements. Answer: a company's mission, vision, and values statements; these statement are the foundation of a strategic plan explaining why a company exists and how it will operate โ diversity statements. Answer: corporate statements that remind employees that diversity in the workplace is an asset and not a form of prejudice and stereotyping โ division. Answer: how companies arrange major business functions โ documentation. Answer: a formal record of events or activities โ dress code. Answer: an organization's policy regarding appropriate workplace attire โ electronic job search portfolio. Answer: a computerized folder that contains electronic copies of all job search documents (also e- portfolio)
โ empowerment. Answer: pushing power and decision making to the individuals who are closest to the customer in an effort to increase quality, customer satisfaction, and, ultimately, profits โ encoding. Answer: identifying how a message will be sent (verbally, written, or non-verbally) โ entrepreneur. Answer: someone who assumes the risk of succeeding or failing in business through owning and operating the business โ ethics. Answer: a moral standard of right and wrong โ ethics statement. Answer: a formal corporate policy that addresses the issue of ethical behavior and punishment should someone behave inappropriately โ ethnocentric. Answer: when an individual believes his or her culture is superior to others โ etiquette. Answer: a standard of social behavior โ executive presence. Answer: having the attitude of an executive by demonstrating appropriate workplace behavior
โ executives (senior managers). Answer: typically have title of vice president; individuals who work with the president of a company in identifying and implementing the company strategy โ exit interview. Answer: when an employer meets with am employee who is voluntarily leaving a company to identify opportunities to improve the work environment โ expense. Answer: money going out โ expert power. Answer: power that is earned by one's knowledge, experience, or expertise โ extrinsic rewards. Answer: rewards that come from external sources including such things as money and praise โ Fair Isaac Corporation (FICO) score. Answer: the most common credit rating โ feedback. Answer: when a receiver responds to a sender's message based upon the receiver's interpretation of the original message
โ formal teams. Answer: developed within the formal organizational structure and may include functional teams or cross- functional teams โ forming stage. Answer: when team members first get to know each other and form initial opinions about other members โ free-reign leaders (laissez-faire leaders). Answer: leader who allow team members to make their won decisions without input from the leader โ full-time employee. Answer: work a pre-determined number of hours per week and are eligible for employer benefits โ functional resume layout. Answer: a resume layout that emphasizes relevant skills when related work experience is lacking โ furloughs. Answer: unpaid work days that employees are required to take โ glass ceiling. Answer: invisible barrier that frequently makes certain work areas such as a golf course off-limits to females and minorities, thus prohibiting them from advancing up the corporate ladder through promotions
โ goal. Answer: a target โ good. Answer: a tangible product produced by a company โ gossip. Answer: personal information about another individual that is hurtful and inappropriate โ grapevine. Answer: an informal communication network where employees talk about workplace issues of importance โ grievance. Answer: a problem, unfair treatment, or conflict related to employment โ grievance procedure. Answer: formal steps taken in resolving a conflict between the union and an employer โ gross income. Answer: the amount of money in a paycheck before paying taxes or other deductions โ group. Answer: two or more people who share a common interest and have one leader
โ incompetent boss. Answer: a boss who does not know how to do his or her job โ indirect benefits. Answer: non-monetary employee benefits such as health care and paid vacations โ informal communication. Answer: workplace communication that occurs among individuals without regard to the formal lines of authority โ informal learning. Answer: increasing knowledge through non- traditional education venues such as reading career-related magazines, newsletters, and other articles associated with a job โ informal team. Answer: group of individuals who get together outside of the formal organizational structure to accomplish a goal โ informal heading. Answer: a resume heading the contains relevant contact information including name, mailing address, city, state, ZIP code, contact phone, and e-mail address โ information power. Answer: power based upon an individual's ability to obtain and share information
โ information systems (IS). Answer: a business function that deals with the electronic management of computer-based information within the organization โ informational interview. Answer: when a job seeker meets with a business professional to learn about a specific career, company, or industry โ innovation. Answer: the process of turning a creative idea into reality โ integrity. Answer: when someone consistently behaves in an ethical manner โ interest. Answer: the cost of borrowing money โ interview portfolio. Answer: a folder to be taken on an interview that contains photocopies of documents and items pertinent to a position โ intrinsic rewards. Answer: internal rewards that include such things as self-satisfaction and pride of accomplishment
