Partial preview of the text
Download Publix deli assistant manager.pdf and more Exams Managerial Economics in PDF only on Docsity!
Publix Deli Assistant Manager | Actual Exam Questions |100% Correct Answers | Verified 2024 Version How many days does a Meat & Cheese platter get? - Answer- 2 days Which of the following gets 2 days? A: Sub Selection platter, Wrap Variety platter, All American - Answer- All American How many days does a Publix Turkey Ringleader get - Answer- 1 day Where do you look for info on Cubanitos? - Answer- Deli Platter guides What two chemicals can't be combined (will/can cause permanent lung damage) - Answer- Block Whitener and Q San What chemical is kept separate from everything else? - Answer- Block Whitener When rotating in new stock, and to keep older stock in front, so that it sells first, what method are you using? - Answer- FIFO - first in first out What are the 5 steps to Customer Service? - Answer- 1. Welcome customer. 2. Use the customer's name 3. Take care of the customer's needs 4. Thanks the customer 5. Invite the customer back What method should you use to deal with difficult customers, and what is each step? - Answer- CALM Approach C: stay cool. A: Apologize for the problem L: Listen with empathy M: Make it right How often do you clean the cutting gloves? - Answer- 4 hours Immediately clean slicer after slicing which meat? A: should be easy (options will include something like: regular turkey, ham, salsalito turkey, and smoked turkey) - Answer- Salsalito, pastrami, roast beef Oil and vinegar at the sub shop gets what FIFO appropriately colored top? - Answer- Green What color code does grease cutter positive have? - Answer- Yellow What portion size of corn beef does a reuben sandwich get? - Answer- 6 oz What is the shelf life for the reuben sauerkraut mixture in the cooler? - Answer- 3 days Which BH turkey is only ONE breast? - Answer- Salsalito Which BH Ham has the lowest sodium per serving? - Answer- Bourbonridge technically, or black forest What is the first thing Sub Shop does in the morning? - Answer- Clean Turbochef By what time should you have completed slicing the Fresh Slice Cheese of the Week? - Answer- 10:00am What on Oasis tells you that you've staffed enough? - Answer- Accuracy Where do you store extra sub rolls when you have no place else to put them? - Answer- Put on a prepared Normandy rack How often do you sweep out the cooler floors? - Answer- Every day Which of the following meats gets only four days? - Answer- Spanish Pork How many days does the bowtie pasta get? - Answer- 2 days: (day of production, 1 day) What type of packing is used for the quick salads (non leafy salads)? - Answer- 16 oz clear plastic container Which of the following diseases is NOT spread by blood? - Answer- Hepatitis A what type of brush is used to scrub the floor - Answer- deck brush How many days does a pair of heat-resistant kitchen gloves get before being replaced? - Answer- every 30 days What gives publix smoked turkey it's yellow color? - Answer- hickory wood and slow roasting What is the serving size of egg salad for a sub sandwich? - Answer- 3 oz for half, 6 oz for sub What do you need to do before you begin cleaning the deli case - Answer- Gather cleaning supplies What is the #1 reason why a customer would think a store is unsanitary? - Answer- Visual appearance What would 1/8 be on a digital scale? - Answer- .125 What is publix's mission? - Answer- Our Mission at Publix is to be the premier quality food retailer in the world. 5 Mission Commitments - Answer- Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment security; devotion to stewardship of stockholders; involvement as citizens in the community. 2 types of customers - Answer- internal & external Publix Guarantee - Answer- the promise and guarantee to provide premier customer service and quality products to our customers. “ We will never knowingly disappoint you. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request." Deli Team Focus Statement - Answer- Providing premier service by understanding and exceeding needs, communicating the importance of training, create food safe work environment, becoming the premier quality deli retailer TEAM stands for - Answer- Together Everyone Achieves More What are the 5 S's’ - Answer- 1. Sort and remove 2. Shine 3. Set Locations and visual cues Tag for miscellaneous meats and cheeses - Answer- purple Tag for specialty cheeses, salads and misc self service? - Answer- Black Tag for cooked prepared foods and ingredients? - Answer- white Tag for sub veggies & fresh produce - Answer- green Tag for fresh chicken? - Answer- sand Tag for snacks - Answer- pink How does publix define freshness? - Answer- Within shelf life, and free of bad ordor and dehydration How does publix define quality packaging? - Answer- wrapped properly, sealed well, no leaks, clean & undamaged Slacked Shelf Life - Answer- time between when a product was taken from the freezer and given a period of time to gradually thaw 
