Publix Deli Knowledge study exam
solution
Publix Mission - Our Mission at Publix is to be the premier quality food retailer in the
world.
5 Mission Commitments - Focus on Customer Value; Intolerance of Waste; Dedication
to dignity, value, and employment security; devotion to stewardship of stockholders;
involvement as citizens in the community.
Two Types of Customers - Internal and External
Internal Customer - other associates, vendors, suppliers, drivers, and store
management
External Customer - customers that shop in the store: exceed the expectations prompt
service, freshest product, education of customers.
Customer Value - always look to add value to the role you play, carefully order and
handle product to prevent out of stock product and ensure product quality
Intolerance of Waste - job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
Dedicated to the Dignity, Value, and Employment Security of our associates -
enhancing your role, adding your value and achieving tasks quickly and efficiently and
correctly adds to the security of employment
Devotion to Stewardship of Stockholders - following the standards and policies
maximizing your sales and profit
Involved as Responsible Citizens in our Communities - support community they are
neighbors
Publix Guarantee - the promise and guarantee to provide premier customer service and
quality products to our customers
The Publix Guarantee - " We will never knowingly disappoint you. If for any reason your
purchase does not give you complete satisfaction, the full purchase price will be
cheerfully refunded immediately upon request."
Our Strategy from Customers stand point - causing customers to say "I always shop at
my Publix" by providing premier service from friendly knowledgeable associates;
