Publix Deli Management Test Save, Exams of Service Management

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Publix Deli

Management

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How many days does a Meat & Cheese platter get? - CORRECT ANSWERS-2 days Which of the following gets 2 days? A.) Sub Selection Platter B.) Wrap Variety Platter C.) All American Platter - CORRECT ANSWERS-C.) All American Platter How many days does a Publix Turkey Ringleader get? - CORRECT ANSWERS-1 day Where do you look for info on Cubanitos? - CORRECT ANSWERS-Deli Platter Guide What two chemicals cant be combined? (Can/ will cause permanent lung damage) - CORRECT ANSWERS-Block Whitener and Q San What chemical is kept separate from everything else? - CORRECT ANSWERS-Block whitener

What portion size of corned beef does a Ruben sandwich get? - CORRECT ANSWERS-6 oz (approx .38lb) What is the shelf life for the Ruben sauerkraut mixture in the cooler? - CORRECT ANSWERS- 3 days Which BH turkey is only one breast? - CORRECT ANSWERS-Salsalito Which BH ham has the lowest sodium per serving? - CORRECT ANSWERS-Black Forest Ham What is the first thing sub shop does in the morning? - CORRECT ANSWERS-Clean Turbochef By what time should you have completed slicing the Fresh Cheese of the Week? - CORRECT ANSWERS-10 AM What is the latest time for production of G&G items? - CORRECT ANSWERS-10 AM How often do you clean sub shop knives and utensils? - CORRECT ANSWERS-Every 4 hours How often do you wipe down touch points in the deli? - CORRECT ANSWERS-Every 4 hours What is the standard serving size for Publix sliced cheese? - CORRECT ANSWERS-2 oz In the kitchen breading station, how often should the water be changed? - CORRECT ANSWERS-Every hour Danish blue cheese is made with milk from which animal? - CORRECT ANSWERS-Cow How often do you sift the breading? - CORRECT ANSWERS-After every 4 batches of chicken

Which potato salad has russet potatoes, green and red peppers, onions, mustard, mayo, and eggs? - CORRECT ANSWERS-Southern style Which of the following is NOT true for Public German Bologna? A.) No MSG B.) No gluten C.) processed pork and beef - CORRECT ANSWERS-No Gluten What is the name of the tool used to organize the deli specialty cheese merchandise? - CORRECT ANSWERS-Carlson rack What is the minimum temperature needed in a washing sink? - CORRECT ANSWERS- 100 How long for "first chill" from 140F to 70F - CORRECT ANSWERS-4 hours First step in cold-pack chilled rotisserie chicken after taking them out of the oven is ___________________. - CORRECT ANSWERS-Immediately put in the cooler What on Oasis tells you that you've staffed enough? - CORRECT ANSWERS-Accuracy Where do you store extra sub rolls when you have no other place to put them? - CORRECT ANSWERS-Prepared Normandy rack How often do you sweep out the cooler floors? - CORRECT ANSWERS-Every day Which of the following meats only gets 4 days? A.) Publix turkey B.) Publix ham

What color tag does Publix and Boars Head Ham get? - CORRECT ANSWERS-Pink What color take does Publix and Boars Head beef get? - CORRECT ANSWERS-Red What color tag does Publix and Boars Head Poultry get? - CORRECT ANSWERS-Orange What color tag do Italian products and loaves get? - CORRECT ANSWERS-Orange What color tag does Boars Head cheese get? - CORRECT ANSWERS-Orange What color tag does misc. meats and cheeses get? - CORRECT ANSWERS-Purple What color tag does specialty cheeses get? - CORRECT ANSWERS-Black What color tag do salads and misc. self service items get? - CORRECT ANSWERS-Black What color tag do cooked prepared foods and ingredients get? - CORRECT ANSWERS-White What color tag does sub vegetables and fresh products get? - CORRECT ANSWERS-Green What color tag do snacks get? - CORRECT ANSWERS-Pink What container do you use for cold pack chicken? - CORRECT ANSWERS-64 oz clear container What is the serving size n baked beans or cowboy beans? - CORRECT ANSWERS-1/3 cup

What is required when taking an order for a customer? - CORRECT ANSWERS-Customers name and phone number, the date and pick up time of order, and the date the order was taken After using shelf and counter cleaner what is the next step(s)? - CORRECT ANSWERS-Wash, rinse, and sanitize What temperature should the Q-San be? - CORRECT ANSWERS-75F or lower How high can tea crates be stacked? - CORRECT ANSWERS-10 high on a pallet What is the shelf life of sub bread? - CORRECT ANSWERS-1 day How much should sub kits weigh? - CORRECT ANSWERS-.38 - .40lbs What does TEAM stand for? - CORRECT ANSWERS-Together Everyone Achieves More What are the 5 S's? - CORRECT ANSWERS-1. Sort - remove unproductive inventory and organize

1. Shine - clean work space
2. Set up - align visual cues and locations to maximize sales
3. Standardize
4. Sustain What are the 5 steps to great customer service? - CORRECT ANSWERS-1. Friendly Greeting
5. Discovery
6. Recommendation
7. Affirmation
8. Invitation

• involved as responsible citizens in our communities What is the 18- inch rule? - CORRECT ANSWERS-Ensure all store fire sprinklers have sufficient space to operate effectively What is the serving size of retail salads? ( Egg, Ham, chicken, etc) - CORRECT ANSWERS-1/ cup What temperature is required for fully cooked rotisserie chickens? - CORRECT ANSWERS- 180F When breaking down the sub bar, what is the proper cleaning method? - CORRECT ANSWERS-Wash with ultra deli dish detergent, rinse with water, sanitize with Q-San, air dry When was the "dream store" built? - CORRECT ANSWERS- 1940 Which roast beef is required to take the packaging all the way off of? - CORRECT ANSWERS- Boars Head Top Round Deluxe If something is broken and needs repair, who should you call? - CORRECT ANSWERS-Facility services / Fornye Speed dial - 003 All products in the hot case must be maintained at what temperature? - CORRECT ANSWERS-140F minimum At what price do we sell platter trays? (Small, Med, and Large) - CORRECT ANSWERS-$2.50, $3.50, $4. What temperature should dish washing water be? - CORRECT ANSWERS-110F minimum

What temperature should rinse water be at? - CORRECT ANSWERS-110F minimum What is the "Danger Zone"? - CORRECT ANSWERS-The temperature range where bacteria levels grow exponentially What is the range for the "danger zone"? - CORRECT ANSWERS- 40 - 140F How does Publix deli define quality? - CORRECT ANSWERS-Fresh- minimum delay between field and food preparation Tasty- maintained by the use of comparartive food taste tests Healthy- based on the USDA guidelines How long do Boars Heads meats last after being sliced? - CORRECT ANSWERS-3 days How long do chicken tenders last in the hot case? - CORRECT ANSWERS-2 hours How long does fried chicken last in the hot case? - CORRECT ANSWERS-4 hours How long does mojo pork last in the hot case? - CORRECT ANSWERS-4 hours How long does popcorn chicken last in the hot case? - CORRECT ANSWERS-2 hours How long do green peppers and onions last after opening? - CORRECT ANSWERS-4 hours How long do fried sides last in the hot case? - CORRECT ANSWERS-2 hours How long do sides last in the hot case? - CORRECT ANSWERS-4 hours

L- Listen with empathy M- Make it right What are the Boars Head 5 steps to great customer service? - CORRECT ANSWERS-1. Greeting 2.Suggestive Sell 3.Slice, Show, Offer

1. Companion Sell
2. Gracious Close What are the day stickers called that we put on the bulk meat? - CORRECT ANSWERS-8 day stickers What are the eight main types of food allergens? - CORRECT ANSWERS-1. Peanuts
3. Tree nuts ( walnuts, pecans, almonds)
4. Milk
5. Eggs
6. Fish
7. Shellfish (shrimp, crayfish, lobster, crab)
8. Soy
9. Wheat Other common allergies are sesame seeds, sulfates, monosodium glutamate (MSG) What are the rules for food storage? - CORRECT ANSWERS-Store organic product over all other products Store cooked product over raw product Beef over pork Pork over chicken

What are the rules for storing chemicals? - CORRECT ANSWERS-Chemicals should be stored away from food products and supplies. If you cant, always store the food products and supplies above the chemicals. What are the stickers we use for platters called? - CORRECT ANSWERS-Customer ID stickers What are you supposed to use to clean up a gasoline spill in case of an emergency? - CORRECT ANSWERS-Cat litter What container does cold pack tenders go in? - CORRECT ANSWERS-24 oz microwaveable container What does MSDS stand for? And what is Publix's variant of it? - CORRECT ANSWERS-Material Safety Data Sheet; SDS What does "PPE" stand for? - CORRECT ANSWERS-Personal Protective Equipment What is one of the most important things as managers to do? - CORRECT ANSWERS-Drive sales What is the 3-foot rule? - CORRECT ANSWERS-The requirement to store products at least 3 feet from the building when stored outside and leave a 3 foot pathway What is the 4-inch rule? - CORRECT ANSWERS-The requirement to keep 4 inches between items and the wall What is the 6-inch rule? - CORRECT ANSWERS-The requirement that storage of products must be at least 6 inches off of the floor What is the acceptable range for Q-San? - CORRECT ANSWERS- 150 - 400

When making roast beef gng sandwiches, what is the order you place it on the bread? - CORRECT ANSWERS-Green leaf, roast beef, swiss When making turkey gng sandwiches, what s the order you place it on the bread? - CORRECT ANSWERS-Green leaf, turkey, swiss When opening kitchen, what is the first thing to do? - CORRECT ANSWERS-Turn on the rotisserie oven When stocking the pre-sliced cheese case how many units of each product should there be on, the top middle and bottom rows? - CORRECT ANSWERS-Top - 10 Middle - 12 Bottom - 8 When was Publix founded? - CORRECT ANSWERS- 1930 Where do you place the customer ID stickers on the platters? - CORRECT ANSWERS-Bottom left When a product is going out of date in 3 days according to the 10 day sheet, what steps should be taken? - CORRECT ANSWERS-Demo the first day and suggestive sell to every customer; drop the price by 25% the second day and make appropriate signs; drop the price even further on the last day and encourage the team to push it What temperature should fish and pork meet? - CORRECT ANSWERS-165F for 15 seconds What temperature should beef meet? - CORRECT ANSWERS-155F for 15 seconds What temperature should chicken meet? - CORRECT ANSWERS-180F for 15 seconds