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Publix Deli Management Test
How many days does a Meat & Cheese platter get? - CORRECT ANSWER โโโ 2 days Which of the following gets 2 days? A.) Sub Selection Platter B.) Wrap Variety Platter C.) All American Platter - CORRECT ANSWER โโโ C.) All American Platter How many days does a Publix Turkey Ringleader get? - CORRECT ANSWER โโโ 1 day Where do you look for info on Cubanitos? - CORRECT ANSWER โโโ Deli Platter Guide What two chemicals cant be combined? (Can/ will cause permanent lung damage) - CORRECT ANSWER โโโ Block Whitener and Q San What chemical is kept separate from everything else? - CORRECT ANSWER โโโ Block whitener When rotating in new stock, and to keep older stock in front, what method are you using? - CORRECT ANSWER โโโ FIFO (First in, First out) Which of the following is NOT one of the steps of BEST? A.) Suggest two items to customer B.) Take customer to the produce C.) Be aware of your surroundings D.) - CORRECT ANSWER โโโ **Erm look this one up When dealing with a rude customer, what approach should you take? - CORRECT ANSWER โโโ CALM What does CALM stand for? - CORRECT ANSWER โโโ C- Stay Calm A- Apologize for the problem L- Listen with empathy M- Make it right How often do you clean the cutting gloves? - CORRECT ANSWER โโโ Every 4 hours You should immediately clean the slicer after slicing what meats? - CORRECT ANSWER โโโ A.) Salsalito B.) Pastrami
C.) Roast beef Oil and vinegar at the sub station gets what FIFO appropriately labeled top? - CORRECT ANSWER โโโ Green What color code does Grease Cutter Positive have? - CORRECT ANSWER โโโ Yellow What portion size of corned beef does a Ruben sandwich get? - CORRECT ANSWER โโโ 6 oz (approx .38lb) What is the shelf life for the Ruben sauerkraut mixture in the cooler? - CORRECT ANSWER โโโ 3 days Which BH turkey is only one breast? - CORRECT ANSWER โโโ Salsalito Which BH ham has the lowest sodium per serving? - CORRECT ANSWER โโโ Black Forest Ham What is the first thing sub shop does in the morning? - CORRECT ANSWER โโโ Clean Turbochef By what time should you have completed slicing the Fresh Cheese of the Week? - CORRECT ANSWER โโโ 10 AM What is the latest time for production of G&G items? - CORRECT ANSWER โโโ 10 AM How often do you clean sub shop knives and utensils? - CORRECT ANSWER โโโ Every 4 hours How often do you wipe down touch points in the deli? - CORRECT ANSWER โโโ Every 4 hours What is the standard serving size for Publix sliced cheese? - CORRECT ANSWER โโโ 2 oz In the kitchen breading station, how often should the water be changed? - CORRECT ANSWER โโโ Every hour Danish blue cheese is made with milk from which animal? - CORRECT ANSWER โโโ Cow How often do you sift the breading? - CORRECT ANSWER โโโ After every 4 batches of chicken Which potato salad has russet potatoes, green and red peppers, onions, mustard, mayo, and eggs? - CORRECT ANSWER โโโ Southern style Which of the following is NOT true for Public German Bologna? A.) No MSG B.) No gluten
What type of brush is used to scrub the floor? - CORRECT ANSWER โโโ Deck brush How many days does a pair of heat-resistant kitchen gloves get before being replaced? - CORRECT ANSWER โโโ 30 days How long do you sharpen the back side of slicers for? - CORRECT ANSWER โโโ 2 seconds How long do you sharpen the front side of slicers? - CORRECT ANSWER โโโ 30 seconds What color tag does Publix and Boars Head Ham get? - CORRECT ANSWER โโโ Pink What color take does Publix and Boars Head beef get? - CORRECT ANSWER โโโ Red What color tag does Publix and Boars Head Poultry get? - CORRECT ANSWER โโโ Orange What color tag do Italian products and loaves get? - CORRECT ANSWER โโโ Orange What color tag does Boars Head cheese get? - CORRECT ANSWER โโโ Orange What color tag does misc. meats and cheeses get? - CORRECT ANSWER โโโ Purple What color tag does specialty cheeses get? - CORRECT ANSWER โโโ Black What color tag do salads and misc. self service items get? - CORRECT ANSWER โโโ Black What color tag do cooked prepared foods and ingredients get? - CORRECT ANSWER โโโ White What color tag does sub vegetables and fresh products get? - CORRECT ANSWER โโโ Green What color tag do snacks get? - CORRECT ANSWER โโโ Pink What container do you use for cold pack chicken? - CORRECT ANSWER โโโ 64 oz clear container What is the serving size n baked beans or cowboy beans? - CORRECT ANSWER โโโ 1/3 cup What is required when taking an order for a customer? - CORRECT ANSWER โโโ Customers name and phone number, the date and pick up time of order, and the date the order was taken After using shelf and counter cleaner what is the next step(s)? - CORRECT ANSWER โโโ Wash, rinse, and sanitize
What temperature should the Q-San be? - CORRECT ANSWER โโโ 75F or lower How high can tea crates be stacked? - CORRECT ANSWER โโโ 10 high on a pallet What is the shelf life of sub bread? - CORRECT ANSWER โโโ 1 day How much should sub kits weigh? - CORRECT ANSWER โโโ .38 - .40lbs What does TEAM stand for? - CORRECT ANSWER โโโ Together Everyone Achieves More What are the 5 S's? - CORRECT ANSWER โโโ 1. Sort - remove unproductive inventory and organize
- Shine - clean work space
- Set up - align visual cues and locations to maximize sales
- Standardize
- Sustain What are the 5 steps to great customer service? - CORRECT ANSWER โโโ 1. Friendly Greeting
- Discovery
- Recommendation
- Affirmation
- Invitation What does FIFO stand for? - CORRECT ANSWER โโโ First in, first out What does "JIT" stand for? - CORRECT ANSWER โโโ Just in time What does "PPM" stand for? - CORRECT ANSWER โโโ Parts per million What does "leveling" mean? - CORRECT ANSWER โโโ To block products - move inventory forward so shelves appear more full, must be at least two rows What does the phrase "Make-and-Serve" refer to? - CORRECT ANSWER โโโ Completion of preparation of a product JUST as the previous one runs out or as the customer is ready to receive the product. Ensures the highest quality product a customer can receive. What does "PASS" refer to? - CORRECT ANSWER โโโ Fire extinguisher instructions: Pull Aim Squeeze Sweep
How does Publix deli define quality? - CORRECT ANSWER โโโ Fresh- minimum delay between field and food preparation Tasty- maintained by the use of comparartive food taste tests Healthy- based on the USDA guidelines How long do Boars Heads meats last after being sliced? - CORRECT ANSWER โโโ 3 days How long do chicken tenders last in the hot case? - CORRECT ANSWER โโโ 2 hours How long does fried chicken last in the hot case? - CORRECT ANSWER โโโ 4 hours How long does mojo pork last in the hot case? - CORRECT ANSWER โโโ 4 hours How long does popcorn chicken last in the hot case? - CORRECT ANSWER โโโ 2 hours How long do green peppers and onions last after opening? - CORRECT ANSWER โโโ 4 hours How long do fried sides last in the hot case? - CORRECT ANSWER โโโ 2 hours How long do sides last in the hot case? - CORRECT ANSWER โโโ 4 hours What is the shelf life of a sub kit? - CORRECT ANSWER โโโ 2 days (day of production + 1 day) How long until cold chicken reaches the "danger zone" when not refrigerated? - CORRECT ANSWER โโโ 4 hours, but maintain the cold chain as quickly as possible How often do the slicers get cleaned? - CORRECT ANSWER โโโ Every 4 hours How often does the breading water get changed in the kitchen? - CORRECT ANSWER โโโ Every hour How often should you clean your touch points? - CORRECT ANSWER โโโ Every 4 hours How often should you filter your fryer? And for how long? - CORRECT ANSWER โโโ Every 4th fry, after every 4th cycle add 12 oz of powder, let filter for 4 minutes What do the colors on an order form represent? - CORRECT ANSWER โโโ White- original Yellow- customer Pink- deli What 4 categories are on a customer ID sticker? - CORRECT ANSWER โโโ 1. Order number
- Name
- Address
- Phone number What approach should you use when confronting an angry customer? - CORRECT ANSWER โโโ The "CALM" approach What does "CALM" stand for? - CORRECT ANSWER โโโ C- stay Calm A- Apologize for the problem L- Listen with empathy M- Make it right What are the Boars Head 5 steps to great customer service? - CORRECT ANSWER โโโ 1. Greeting 2.Suggestive Sell 3.Slice, Show, Offer
- Companion Sell
- Gracious Close What are the day stickers called that we put on the bulk meat? - CORRECT ANSWER โโโ 8 day stickers What are the eight main types of food allergens? - CORRECT ANSWER โโโ 1. Peanuts
- Tree nuts ( walnuts, pecans, almonds)
- Milk
- Eggs
- Fish
- Shellfish (shrimp, crayfish, lobster, crab)
- Soy
- Wheat Other common allergies are sesame seeds, sulfates, monosodium glutamate (MSG) What are the rules for food storage? - CORRECT ANSWER โโโ Store organic product over all other products Store cooked product over raw product Beef over pork
What is the first thing you do when opening the deli? - CORRECT ANSWER โโโ Turn on the lights and check for special orders What turns Publix hickory smoked turkey pink? - CORRECT ANSWER โโโ Sodium nitrate When making ham gng sandwiches, what is the order you place it on the bread? - CORRECT ANSWER โโโ Green leaf, ham, yellow American cheese When making Publix Cuban gng sandwiches, what is the order you place it on the bread? - CORRECT ANSWER โโโ Sweet ham, mayo/mustard, Spanish pork, pickles, swiss When making roast beef gng sandwiches, what is the order you place it on the bread? - CORRECT ANSWER โโโ Green leaf, roast beef, swiss When making turkey gng sandwiches, what s the order you place it on the bread? - CORRECT ANSWER โโโ Green leaf, turkey, swiss When opening kitchen, what is the first thing to do? - CORRECT ANSWER โโโ Turn on the rotisserie oven When stocking the pre-sliced cheese case how many units of each product should there be on, the top middle and bottom rows? - CORRECT ANSWER โโโ Top - 10 Middle - 12 Bottom - 8 When was Publix founded? - CORRECT ANSWER โโโ 1930 Where do you place the customer ID stickers on the platters? - CORRECT ANSWER โโโ Bottom left When a product is going out of date in 3 days according to the 10 day sheet, what steps should be taken? - CORRECT ANSWER โโโ Demo the first day and suggestive sell to every customer; drop the price by 25% the second day and make appropriate signs; drop the price even further on the last day and encourage the team to push it What temperature should fish and pork meet? - CORRECT ANSWER โโโ 165F for 15 seconds What temperature should beef meet? - CORRECT ANSWER โโโ 155F for 15 seconds What temperature should chicken meet? - CORRECT ANSWER โโโ 180F for 15 seconds
