Business Communication Skills Reflection
I. Introduction
While participating in a business communication class this semester with
two instructors, Nguyen Thi Thuy Ha and Jonathan Durham, I gained valuable
experiences and information, such as what role I should play in a team (through
the test according to the Belbin model that the instructor has provided, conveys
information effectively (instead of just using verbal language, it is also necessary
to use non-verbal language to help listeners easily understand). collection,
appropriate use of formal and informal forms, etc.) Additionally, I understand
that fostering the ability to write engaging letters is fundamental to my future
professional career. This reflection is intended to The aim is to analyze my
development of business communication skills, focusing on key areas such as
presenting and listening.
II. Skill Development Analysis
1. Active listening
Active listening is of significant importance in the business sector,
facilitating effective understanding and positive interaction with colleagues,
customers and stakeholders. Initially, before taking the course, I struggled with
the concept of active listening, often feeling nervous and uncertain about how to
engage in conversations meaningfully.
However, right from the first lesson of the course when lecturer Nguyen
Thi Thuy Ha lectured on communication models, it gave me a new perspective
on what active listening is like. The course also gave me many opportunities to
hone my active listening skills through a variety of activities, including class
discussions and group work. Participating in these exercises requires attentive
listening, prompting me to ask clarifying questions and provide insightful
answers. For example, in group discussions, I actively contribute by diligently
taking notes, summarizing key points, and offering insightful opinions.
Overcoming the initial challenges, I had difficulty shifting my focus from
internal thoughts to truly caring for others. To overcome this obstacle, I dedicated
myself to practicing mindfulness techniques and solicited feedback from
colleagues and instructors. Over time, I have seen dramatic improvements in my
ability to actively listen, leading to more collaborative and productive
interactions in the professional field. This advancement underscores the
transformative impact of deliberate practice and reflection in enhancing critical
communication skills.
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